Customer Management Practice
Sponsorship Event Coordinator
Customer Management Practice, Orlando, Florida, us, 32885
Sponsorship Event CoordinatorCompany:
Customer Management PracticeCompensation:
$40,000-$45,000 baseLocation:
Remote (must be a FL or NY tri state area resident)Type:
Full-time, permanent (Monday to Friday, 9:00 AM - 5:00 PM)About Customer Management Practice
The Customer Management Practice (CMP) is an event and market research firm focused exclusively on the dynamic customer service/experience sector. Informed by unmatched market research, our live events and digital products supply customer management and CX executives with industry insight, business trends, and best practices to turn their customers into raving fans.We're collectively a group of innovative, smart, passionate individuals - we thrive off collaboration and are motivated by the growth potential of our business. We celebrate our successes and work together to overcome our challenges.Position OverviewThis is an exciting opportunity for a creative, detail-oriented individual join the team that plans & executes Customer Contact Week, the world's largest and most prestigious customer management and CX event series.This brand-new role sits with our Event Operations team and is dedicated to playing a pivotal role in cultivating a dedicated portfolio of sponsor relationships, ensuring that all contract deliverables are met with excellence, providing a stellar event experience for our sponsors. Zero sales responsibilities!COMMUNICATION: Act as primary point of contact for a portfolio of existing sponsors through continued engagement and outreach.CONTRACT EXECUTION: Coordinate with vendors and internal departments to ensure all contracted deliverables are executed as written, per assigned client, per event. EVENT PLANNING: Work closely with the event planning team to integrate sponsor requirements into event logistics and design.EXPO HALL MANAGEMENT: Manage end-to-end expo hall logistics including regular updates and modifications of floor plan CADs, as needed, and communicate all modifications effectively to internal stakeholders, graphic designers, and vendors.REPORTING AND ANALYTICS: Maintain a highly organized status sheet and provide regular updates and reports on sponsorship activities and deliverables to internal stakeholders.Benefits:No sales related tasks required; sales responsibilities sit with our Sponsorship Acquisition department.Remote working flexibility within a hybrid work culture with opportunities for in-person team building activities.Federal holidays are paid days off (and do not count against PTO package).Event travel to popular destinations across the United States a few times a year.Opportunity for additional earned compensation up to $5,000 after 3 years of employment.Comprehensive benefits package including medical, dental, vision, FSA/HSA, commuter benefits, and 401K.Generous PTO, sick days, and well-being days package.The unique opportunity to build a network of relationships with top companies across every facet of business.A close-knit team of event professionals that are happy to foster your development and share their expertise to encourage continual growth.Training on the fundamentals of sponsorship management and the art (and science) of conference operations.Role Responsibilities:Liaise with main points of contact for each sponsor by establishing regular cadence of interactions via phone, email, and Zoom/Teams video calls.Provide excellent customer service to answer questions and resolve problems as promptly as possible.Manage all aspects of the end-to-end sponsorship event cycle for a pre-determined portfolio of sponsoring companies, including onboarding, answering regular questions, deliverable management, lead retrieval assistance, and ensuring onsite event success. This candidate takes existing sponsorship contracts and brings them to reality.Source, order, purchase, and negotiate costs for sponsorship deliverable items.Collect, organize, and update all sponsor materials for each event (logos, visuals, etc.).Liaise with the General Contractor and the venue's CSM to ensure complex Expo Hall CADs are regularly audited and revisions are communicated across all stakeholders.Ensure sponsors have received relevant booth and drayage information, and ordering forms for audio visual/electric and food and beverage are available.Collaborate with the venue logistics Event Coordinator and other team members on miscellaneous event tasks related to conference registration, menu planning and coordination, print materials, signage, graphics, etc.Assist in the design of Customer Management Practice's booth spaces, activations, and lounge areas.Meet tight deadlines while balancing multiple priorities with agility.Have a hand in managing event budgets, ensuring cost-effectiveness and adherence to financial guidelines.Work closely with the sponsorship director, sponsorship account managers, and other internal departments, as necessary, to execute a comprehensive sponsorship deliverable management strategy.Maintain multiple highly detailed and organized sponsorship resource webpages and Excel based project trackers.Maintain sold sponsorship inventory and tickets through Bizzabo and other internal event management systems.Identify and suggest new opportunities to expand and increase revenue to our Sponsorship Acquisition team.Generate post-event reports, summarizing key metrics and outcomes for internal and external stakeholders.Analyze sponsor feedback and performance to identify areas for improvement and enhance future sponsorship opportunities.Performs other duties as assigned.Successful applicants should have:a bachelor's degree, preferably in Marketing, Hospitality or Business or similar.2+ years of professional experience in customer service, hospitality, events, and/or similar role preferred.exceptional time management skills and work ethic.Strong organizational skills, keen attention to detail, and a proactive approach to problem-solving.persistence when faced with difficult problems or challenges.an eye for creativity and an intuitive understanding for what it takes to create a memorable customer experience.analytically oriented, with a commitment to process improvement and customer value creation.self-assured but also open-minded enough to learning new ways of doing things and listen to others around you.Pride and passion for a job well done, along with a commitment to self-improvement and an eagerness to learn.the ability to work autonomously while still being a collaborative team player.excellent interpersonal skills to connect with others, show genuine care and concern, and build and maintain strong client relationships. You are fulfilled by helping others.polished customer service oriented communication, in both verbal and written exchanges, with keen attention to detail.a strong understanding of Excel, Outlook, and Microsoft Teams. Experience with Canva, Bizzabo, and Google Sites is a plus.the ability to travel & flexibility to work evenings and weekends (estimated 3-4 times a year).capability to, and confidence in, working within a remote environment.Privacy Notice:CMP collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). See our privacy notice for further details:Non-Discrimination:We do not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.
Customer Management PracticeCompensation:
$40,000-$45,000 baseLocation:
Remote (must be a FL or NY tri state area resident)Type:
Full-time, permanent (Monday to Friday, 9:00 AM - 5:00 PM)About Customer Management Practice
The Customer Management Practice (CMP) is an event and market research firm focused exclusively on the dynamic customer service/experience sector. Informed by unmatched market research, our live events and digital products supply customer management and CX executives with industry insight, business trends, and best practices to turn their customers into raving fans.We're collectively a group of innovative, smart, passionate individuals - we thrive off collaboration and are motivated by the growth potential of our business. We celebrate our successes and work together to overcome our challenges.Position OverviewThis is an exciting opportunity for a creative, detail-oriented individual join the team that plans & executes Customer Contact Week, the world's largest and most prestigious customer management and CX event series.This brand-new role sits with our Event Operations team and is dedicated to playing a pivotal role in cultivating a dedicated portfolio of sponsor relationships, ensuring that all contract deliverables are met with excellence, providing a stellar event experience for our sponsors. Zero sales responsibilities!COMMUNICATION: Act as primary point of contact for a portfolio of existing sponsors through continued engagement and outreach.CONTRACT EXECUTION: Coordinate with vendors and internal departments to ensure all contracted deliverables are executed as written, per assigned client, per event. EVENT PLANNING: Work closely with the event planning team to integrate sponsor requirements into event logistics and design.EXPO HALL MANAGEMENT: Manage end-to-end expo hall logistics including regular updates and modifications of floor plan CADs, as needed, and communicate all modifications effectively to internal stakeholders, graphic designers, and vendors.REPORTING AND ANALYTICS: Maintain a highly organized status sheet and provide regular updates and reports on sponsorship activities and deliverables to internal stakeholders.Benefits:No sales related tasks required; sales responsibilities sit with our Sponsorship Acquisition department.Remote working flexibility within a hybrid work culture with opportunities for in-person team building activities.Federal holidays are paid days off (and do not count against PTO package).Event travel to popular destinations across the United States a few times a year.Opportunity for additional earned compensation up to $5,000 after 3 years of employment.Comprehensive benefits package including medical, dental, vision, FSA/HSA, commuter benefits, and 401K.Generous PTO, sick days, and well-being days package.The unique opportunity to build a network of relationships with top companies across every facet of business.A close-knit team of event professionals that are happy to foster your development and share their expertise to encourage continual growth.Training on the fundamentals of sponsorship management and the art (and science) of conference operations.Role Responsibilities:Liaise with main points of contact for each sponsor by establishing regular cadence of interactions via phone, email, and Zoom/Teams video calls.Provide excellent customer service to answer questions and resolve problems as promptly as possible.Manage all aspects of the end-to-end sponsorship event cycle for a pre-determined portfolio of sponsoring companies, including onboarding, answering regular questions, deliverable management, lead retrieval assistance, and ensuring onsite event success. This candidate takes existing sponsorship contracts and brings them to reality.Source, order, purchase, and negotiate costs for sponsorship deliverable items.Collect, organize, and update all sponsor materials for each event (logos, visuals, etc.).Liaise with the General Contractor and the venue's CSM to ensure complex Expo Hall CADs are regularly audited and revisions are communicated across all stakeholders.Ensure sponsors have received relevant booth and drayage information, and ordering forms for audio visual/electric and food and beverage are available.Collaborate with the venue logistics Event Coordinator and other team members on miscellaneous event tasks related to conference registration, menu planning and coordination, print materials, signage, graphics, etc.Assist in the design of Customer Management Practice's booth spaces, activations, and lounge areas.Meet tight deadlines while balancing multiple priorities with agility.Have a hand in managing event budgets, ensuring cost-effectiveness and adherence to financial guidelines.Work closely with the sponsorship director, sponsorship account managers, and other internal departments, as necessary, to execute a comprehensive sponsorship deliverable management strategy.Maintain multiple highly detailed and organized sponsorship resource webpages and Excel based project trackers.Maintain sold sponsorship inventory and tickets through Bizzabo and other internal event management systems.Identify and suggest new opportunities to expand and increase revenue to our Sponsorship Acquisition team.Generate post-event reports, summarizing key metrics and outcomes for internal and external stakeholders.Analyze sponsor feedback and performance to identify areas for improvement and enhance future sponsorship opportunities.Performs other duties as assigned.Successful applicants should have:a bachelor's degree, preferably in Marketing, Hospitality or Business or similar.2+ years of professional experience in customer service, hospitality, events, and/or similar role preferred.exceptional time management skills and work ethic.Strong organizational skills, keen attention to detail, and a proactive approach to problem-solving.persistence when faced with difficult problems or challenges.an eye for creativity and an intuitive understanding for what it takes to create a memorable customer experience.analytically oriented, with a commitment to process improvement and customer value creation.self-assured but also open-minded enough to learning new ways of doing things and listen to others around you.Pride and passion for a job well done, along with a commitment to self-improvement and an eagerness to learn.the ability to work autonomously while still being a collaborative team player.excellent interpersonal skills to connect with others, show genuine care and concern, and build and maintain strong client relationships. You are fulfilled by helping others.polished customer service oriented communication, in both verbal and written exchanges, with keen attention to detail.a strong understanding of Excel, Outlook, and Microsoft Teams. Experience with Canva, Bizzabo, and Google Sites is a plus.the ability to travel & flexibility to work evenings and weekends (estimated 3-4 times a year).capability to, and confidence in, working within a remote environment.Privacy Notice:CMP collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). See our privacy notice for further details:Non-Discrimination:We do not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.