Inari Agriculture
IT Support Analyst
Inari Agriculture, Cambridge, Massachusetts, us, 02140
About Inari...
Inari is the SEEDesign™ company. We embrace the diversity and complexity of nature in every aspect of our business to drive innovation - to push the boundaries of what is possible. Through our unrivaled technology platform, Inari uses predictive design and advanced multiplex gene editing to develop step-change products. We are taking a nature positive approach to unlock the full potential of seed that will transform the food system. The results will lead to more productive acres delivering value creation for farmers and a more sustainable future for our planet.
Our success is dependent on great minds, collaborating to generate bright ideas and deliver exceptional outcomes.
We have over 300 employees, with research sites in Cambridge, MA (USA) and Ghent (Belgium), as well as a product development site in West Lafayette, IN (USA). We've deliberately built a team that brings diversity of thought to all aspects of our business, to generate new ideas, approaches, and ways of operating. And we've intentionally combined experience with potential, bringing agriculture industry experts with the desire to innovate together with bright minds from academia, human therapeutics, software, and consulting. If you want to be part of a diverse and inclusive team developing unique solutions to feed the world while protecting our planet's natural resources, we'd love to hear from you!
About the role...
As an IT Support Analyst, you will play a key role in keeping our end user systems running smoothly across the company. You will take on a wide range of responsibilities, from troubleshooting technical issues and managing system updates to setting up new workstations, maintaining software licenses, managing support tickets, ensuring data security, and providing hands-on support for both in-office and remote employees. You will be working alongside the IT team not only in Cambridge, MA, but remotely with our offices in West Lafayette, IN and Ghent, Belgium.
We are looking for someone who is not only technically skilled but also great at communicating with a diverse range of end users. Your ability to explain things clearly and offer quick, effective solutions will be crucial to keeping things on track. This role offers a great chance to expand your skill set, work in a collaborative, dynamic environment, and have a direct impact on the organization's IT operations.
As an IT Support Analyst, you will...Provide daily onsite support, monitoring and triage of managed infrastructure, services, applications, and laptop/desktop support using an IT service management systemCreate and maintain user accounts and access permissions across endpoints and software systemsImage and deploy laptops as replacements or for new employeesMaintain all computers with current patches and software installs with endpoint systems and mobile device management toolsUtilize Vulnerability Management and Remote Monitoring systems to remediate endpoint vulnerabilitiesAssist with computer-controlled laboratory equipment moves, connections and troubleshootingPerform computer moves of equipment when teams are relocatedConsistently monitor endpoint setup and report any potential viruses or threatsEnsure cleanliness of all data equipment and computer roomsAssist in AV equipment setup and troubleshootingAssist with ordering computers, peripherals, software, etc. and managing inventory for effective distribution to employees and maintaining systems with asset management toolsProvide local training and support on key IT applications, including creating self-service and training materials for staff and clientsManage local systems/applications and technical infrastructure operations to support staff and applicationsIdentify and recommend solutions to enhance the client experience, availability, and staff efficiencies, coordinated closely with global IT needsForesee issues and gaps, identify solutions and work comfortably with leading-edge productsWork effectively with our vendor partners to maintain functional operational systemsCommunicate with management on IT applications operational statusAssist with record-keeping procedures, documentation, asset management and maintenance of dataCoordinate with management to bring efficiencies to laboratory information management systemsYou bring...
Minimum 2 years of proven experience in an IT support role that focused on laptop and end user supportExpertise with Windows 10/11, MacOS, iOS/iPadOS, MS Office 365 suiteKnowledge of IAM systems such as OKTAExcellent communication skills (written and verbal), with strong problem-solving and decision-making abilitiesHigh self-motivation with the capability of working both independently and in a team settingA positive and entrepreneurial mindset, with the ability to challenge the status quo to drive innovation in a fast-paced startup environmentEagerness to learn new systems, particularly in agriculture biotech and laboratory settingsCuriosity and a commitment to continuous learning, with a desire to make a meaningful impactAbility to apply creative thinking to troubleshoot complex technical issuesA collaborative approach, open to giving and receiving ideas, perspectives, and feedbackSkill in fostering open dialogue and promoting teamworkComfort with ambiguity, the ability to adapt to change and make decisions with incomplete informationA strong sense of accountability, taking ownership and encouraging the same in othersBonus Qualifications...
Relevant IT certifications (ITILv4, A+, etc.)Experience with MDM systems (Intune, JAMF)Experience with IT Service Management systems (SolarWinds, ServiceNow, etc.)Experience with RMM systems (NinjaOne, Action1, etc.)Experience with Quality Management systemsExperience working with laboratory equipment and maintaining laboratory IT systemsExperience working with/in AWSExperience creating end user documentation and how-to guidesExperience creating SOPs and internal documentationKnowledge of scripting languages (PowerShell, Bash)Knowledge of video conferencing hardware and digital signage (Microsoft Teams, Logitech, Crestron) and Smart TVs
FOR U.S. CANDIDATES:
Please note that we use the resume you submit with your application during our background check process. To ensure an efficient and accurate background verification, we kindly ask that you carefully review and accurately represent your work history, education and other relevant information on your resume. Any discrepancies or inaccuracies found during the background check may impact your candidacy for the position.
Inari is the SEEDesign™ company. We embrace the diversity and complexity of nature in every aspect of our business to drive innovation - to push the boundaries of what is possible. Through our unrivaled technology platform, Inari uses predictive design and advanced multiplex gene editing to develop step-change products. We are taking a nature positive approach to unlock the full potential of seed that will transform the food system. The results will lead to more productive acres delivering value creation for farmers and a more sustainable future for our planet.
Our success is dependent on great minds, collaborating to generate bright ideas and deliver exceptional outcomes.
We have over 300 employees, with research sites in Cambridge, MA (USA) and Ghent (Belgium), as well as a product development site in West Lafayette, IN (USA). We've deliberately built a team that brings diversity of thought to all aspects of our business, to generate new ideas, approaches, and ways of operating. And we've intentionally combined experience with potential, bringing agriculture industry experts with the desire to innovate together with bright minds from academia, human therapeutics, software, and consulting. If you want to be part of a diverse and inclusive team developing unique solutions to feed the world while protecting our planet's natural resources, we'd love to hear from you!
About the role...
As an IT Support Analyst, you will play a key role in keeping our end user systems running smoothly across the company. You will take on a wide range of responsibilities, from troubleshooting technical issues and managing system updates to setting up new workstations, maintaining software licenses, managing support tickets, ensuring data security, and providing hands-on support for both in-office and remote employees. You will be working alongside the IT team not only in Cambridge, MA, but remotely with our offices in West Lafayette, IN and Ghent, Belgium.
We are looking for someone who is not only technically skilled but also great at communicating with a diverse range of end users. Your ability to explain things clearly and offer quick, effective solutions will be crucial to keeping things on track. This role offers a great chance to expand your skill set, work in a collaborative, dynamic environment, and have a direct impact on the organization's IT operations.
As an IT Support Analyst, you will...Provide daily onsite support, monitoring and triage of managed infrastructure, services, applications, and laptop/desktop support using an IT service management systemCreate and maintain user accounts and access permissions across endpoints and software systemsImage and deploy laptops as replacements or for new employeesMaintain all computers with current patches and software installs with endpoint systems and mobile device management toolsUtilize Vulnerability Management and Remote Monitoring systems to remediate endpoint vulnerabilitiesAssist with computer-controlled laboratory equipment moves, connections and troubleshootingPerform computer moves of equipment when teams are relocatedConsistently monitor endpoint setup and report any potential viruses or threatsEnsure cleanliness of all data equipment and computer roomsAssist in AV equipment setup and troubleshootingAssist with ordering computers, peripherals, software, etc. and managing inventory for effective distribution to employees and maintaining systems with asset management toolsProvide local training and support on key IT applications, including creating self-service and training materials for staff and clientsManage local systems/applications and technical infrastructure operations to support staff and applicationsIdentify and recommend solutions to enhance the client experience, availability, and staff efficiencies, coordinated closely with global IT needsForesee issues and gaps, identify solutions and work comfortably with leading-edge productsWork effectively with our vendor partners to maintain functional operational systemsCommunicate with management on IT applications operational statusAssist with record-keeping procedures, documentation, asset management and maintenance of dataCoordinate with management to bring efficiencies to laboratory information management systemsYou bring...
Minimum 2 years of proven experience in an IT support role that focused on laptop and end user supportExpertise with Windows 10/11, MacOS, iOS/iPadOS, MS Office 365 suiteKnowledge of IAM systems such as OKTAExcellent communication skills (written and verbal), with strong problem-solving and decision-making abilitiesHigh self-motivation with the capability of working both independently and in a team settingA positive and entrepreneurial mindset, with the ability to challenge the status quo to drive innovation in a fast-paced startup environmentEagerness to learn new systems, particularly in agriculture biotech and laboratory settingsCuriosity and a commitment to continuous learning, with a desire to make a meaningful impactAbility to apply creative thinking to troubleshoot complex technical issuesA collaborative approach, open to giving and receiving ideas, perspectives, and feedbackSkill in fostering open dialogue and promoting teamworkComfort with ambiguity, the ability to adapt to change and make decisions with incomplete informationA strong sense of accountability, taking ownership and encouraging the same in othersBonus Qualifications...
Relevant IT certifications (ITILv4, A+, etc.)Experience with MDM systems (Intune, JAMF)Experience with IT Service Management systems (SolarWinds, ServiceNow, etc.)Experience with RMM systems (NinjaOne, Action1, etc.)Experience with Quality Management systemsExperience working with laboratory equipment and maintaining laboratory IT systemsExperience working with/in AWSExperience creating end user documentation and how-to guidesExperience creating SOPs and internal documentationKnowledge of scripting languages (PowerShell, Bash)Knowledge of video conferencing hardware and digital signage (Microsoft Teams, Logitech, Crestron) and Smart TVs
FOR U.S. CANDIDATES:
Please note that we use the resume you submit with your application during our background check process. To ensure an efficient and accurate background verification, we kindly ask that you carefully review and accurately represent your work history, education and other relevant information on your resume. Any discrepancies or inaccuracies found during the background check may impact your candidacy for the position.