DocuSign
Director, Engineering - Doc Services
DocuSign, San Francisco, California, United States, 94199
Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What You'll DoThe Doc Services team is responsible for the core platform providing unified document management and essential document operations, such as document conversion and manipulation, across all Docusign products. As the Director of Engineering for this team, you will define and lead the technical roadmap and strategy for the Doc Services platform, ensuring it is exceptionally reliable, performant and scalable. You will collaborate with engineering leaders across the company, cross-functional partners and key stakeholders to drive the adoption of the Doc Services platform, deliver continuous platform enhancements and create comprehensive product experiences that meet our customers' needs. This role requires a strategic thinker with a strong technical background, exceptional leadership skills and a passion for delivering mission critical platforms while successfully balancing business requirements and priorities.
This position is a people manager role reporting to the Vice President of Engineering.
Responsibilities
Lead, mentor, and develop a high-performing engineering team, fostering a culture of collaboration and continuous improvement
Oversee the architecture, development, and maintenance of scalable platform services
Manage the development and enhancement of our PDF library and document services, ensuring they meet the needs of our customers
Stay updated with the latest industry trends and technologies in document processing and management
Act as the point of contact for live customer escalations, ensuring prompt and effective resolution
Establish clear goals, performance metrics, and career development plans for team members
Collaborate with cross-functional teams including Product Management, different engineering teams to align engineering efforts with business objectives
Work closely with product teams to define and prioritize features and improvements
Develop and implement processes to handle escalations efficiently, minimizing customer impact
Analyze escalation data to identify trends and root causes, driving continuous improvement in product quality and customer satisfaction
Evolve organizational structure to align with long term initiatives, build strong "5 ingredient" teams with good comms architecture
Manage technical debt, including long term technical architecture decisions and balance product roadmap
Job DesignationHybrid:
Employee divides their time between in-office and remote work. Access to an office location is required (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation).
What You BringBasic
BS degree or above in Computer Science
15+ years of experience in large scale software development
8+ years of hands on software development or equivalent experience
7+ years of managing engineering teams over 6 people
Experience with an OOP language
Strong leadership skills with a proven ability to motivate teams
Proven experience in managing and leading engineering teams delivering platform and document services
Experience in PDF libraries and document processing technologies
Experience in handling live customer escalations and maintaining high customer satisfaction
Preferred
Experience with cloud platforms such as AWS, Azure, or Google Cloud
Prior experience building RESTful web services
Familiarity with DevOps practices and tools
Knowledge of regulatory requirements related to document management (e.g., GDPR, HIPAA)
Wage TransparencyPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Based on applicable legislation, the below details pay ranges in the following locations:
California: $195,500.00 - $315,775.00 base salary
Illinois and Colorado: $186,200.00 - $263,000.00 base salary
Washington and New York (including NYC metro area): $186,200.00 - $276,125.00 base salary
Washington DC: $195,500.00 - $276,125.00 base salary
This role is also eligible for bonus, equity and benefits.
Life At DocusignDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
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What You'll DoThe Doc Services team is responsible for the core platform providing unified document management and essential document operations, such as document conversion and manipulation, across all Docusign products. As the Director of Engineering for this team, you will define and lead the technical roadmap and strategy for the Doc Services platform, ensuring it is exceptionally reliable, performant and scalable. You will collaborate with engineering leaders across the company, cross-functional partners and key stakeholders to drive the adoption of the Doc Services platform, deliver continuous platform enhancements and create comprehensive product experiences that meet our customers' needs. This role requires a strategic thinker with a strong technical background, exceptional leadership skills and a passion for delivering mission critical platforms while successfully balancing business requirements and priorities.
This position is a people manager role reporting to the Vice President of Engineering.
Responsibilities
Lead, mentor, and develop a high-performing engineering team, fostering a culture of collaboration and continuous improvement
Oversee the architecture, development, and maintenance of scalable platform services
Manage the development and enhancement of our PDF library and document services, ensuring they meet the needs of our customers
Stay updated with the latest industry trends and technologies in document processing and management
Act as the point of contact for live customer escalations, ensuring prompt and effective resolution
Establish clear goals, performance metrics, and career development plans for team members
Collaborate with cross-functional teams including Product Management, different engineering teams to align engineering efforts with business objectives
Work closely with product teams to define and prioritize features and improvements
Develop and implement processes to handle escalations efficiently, minimizing customer impact
Analyze escalation data to identify trends and root causes, driving continuous improvement in product quality and customer satisfaction
Evolve organizational structure to align with long term initiatives, build strong "5 ingredient" teams with good comms architecture
Manage technical debt, including long term technical architecture decisions and balance product roadmap
Job DesignationHybrid:
Employee divides their time between in-office and remote work. Access to an office location is required (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation).
What You BringBasic
BS degree or above in Computer Science
15+ years of experience in large scale software development
8+ years of hands on software development or equivalent experience
7+ years of managing engineering teams over 6 people
Experience with an OOP language
Strong leadership skills with a proven ability to motivate teams
Proven experience in managing and leading engineering teams delivering platform and document services
Experience in PDF libraries and document processing technologies
Experience in handling live customer escalations and maintaining high customer satisfaction
Preferred
Experience with cloud platforms such as AWS, Azure, or Google Cloud
Prior experience building RESTful web services
Familiarity with DevOps practices and tools
Knowledge of regulatory requirements related to document management (e.g., GDPR, HIPAA)
Wage TransparencyPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Based on applicable legislation, the below details pay ranges in the following locations:
California: $195,500.00 - $315,775.00 base salary
Illinois and Colorado: $186,200.00 - $263,000.00 base salary
Washington and New York (including NYC metro area): $186,200.00 - $276,125.00 base salary
Washington DC: $195,500.00 - $276,125.00 base salary
This role is also eligible for bonus, equity and benefits.
Life At DocusignDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
#J-18808-Ljbffr