Cunningham Children's Home
IT Desktop Support Technician
Cunningham Children's Home, Urbana, Illinois, us, 61803
The
IT Desktop Support Technician
is responsible for providing support and services to our clients and staff at Cunningham Children's Home. This includes installing, diagnosing, repairing, maintaining, and upgrading organizational technology. Equally important is delivering the support and guidance that end-users need to fulfill the agency's mission.
Key Responsibilities:
Provide technical support to end users for hardware and software issues.Install, configure, and maintain desktop computers and peripherals.Diagnose and troubleshoot hardware and software problems.Maintain an inventory of technology equipment and assist with upgrades as needed.Offer training and help-desk support to users across the organization.Collaborate with various departments, including USD116 and other contractual staff.Equipment Used:
Windows desktop computersActive Directory/Windows Server platformMicrosoft Office and O365VoIP telephones, switches, routers, printers, and copiersMinimum Education:
Associate Degree or 5 years of related experienceExperience:
Excellent knowledge of PC and desktop hardwareHands-on troubleshooting experience with hardwareExtensive experience in supporting technology equipmentWorking understanding of IP networking and network protocolsAbility to operate tools, components, and peripheral accessoriesProficient in reading and understanding technical manuals, procedural documentation, and OEM guidesOther Requirements:
All Cunningham Children's Home employees are subject to for-cause drug testing.Thorough criminal background checks are conducted on all employees, and candidates must not disclose anything that would indicate unfitness to work in a residential child care facility.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
IT Desktop Support Technician
is responsible for providing support and services to our clients and staff at Cunningham Children's Home. This includes installing, diagnosing, repairing, maintaining, and upgrading organizational technology. Equally important is delivering the support and guidance that end-users need to fulfill the agency's mission.
Key Responsibilities:
Provide technical support to end users for hardware and software issues.Install, configure, and maintain desktop computers and peripherals.Diagnose and troubleshoot hardware and software problems.Maintain an inventory of technology equipment and assist with upgrades as needed.Offer training and help-desk support to users across the organization.Collaborate with various departments, including USD116 and other contractual staff.Equipment Used:
Windows desktop computersActive Directory/Windows Server platformMicrosoft Office and O365VoIP telephones, switches, routers, printers, and copiersMinimum Education:
Associate Degree or 5 years of related experienceExperience:
Excellent knowledge of PC and desktop hardwareHands-on troubleshooting experience with hardwareExtensive experience in supporting technology equipmentWorking understanding of IP networking and network protocolsAbility to operate tools, components, and peripheral accessoriesProficient in reading and understanding technical manuals, procedural documentation, and OEM guidesOther Requirements:
All Cunningham Children's Home employees are subject to for-cause drug testing.Thorough criminal background checks are conducted on all employees, and candidates must not disclose anything that would indicate unfitness to work in a residential child care facility.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)