Thea Bowman House
Patient Service Coordinator
Thea Bowman House, Washington, District of Columbia, us, 20022
Career Opportunities with SOME (So Others Might Eat)A great place to work.Thank you for your interest in working for SOME (So Others Might Eat)As a faith-inspired organization, SOME was founded and built upon the belief in dignity and respect for all people. We all are worthy of it and responsible for it. Appreciation for our shared humanity and sense of community has been a central feature of our mission for over 50 years. This is the call to action that SOME represents: to serve, empower and elevate all members of our community. As champions of our mission, we commit to creating an environment that welcomes and celebrates the diverse array of employees and clients we engage with every day. We strive to be bold in our work, knowing that to drive meaningful change, we must not shy away from discomfort. We reject all forms of individual and systemic discrimination, work actively to eliminate the abuse of privilege and power, and seek justice and equity for all we encounter.Our Process Is Simple.
Review the vacancy announcements and follow the specific instructions indicated. If you do not have a resume, it is recommended that you devise one.All positions require a criminal background check, and some positions require other pre-employment screenings such as substance abuse tests, child abuse registry check, & FBI check. All positions require three professional references, preferably from supervisors. Most positions require a two-tier interview process. Copies of required credentials will be requested upon job offer.Compensation:
We offer our employees a competitive compensation and benefits package that reflects our organizational culture, mission, and core values. The hourly range for this position is $19.46 to $22.87 and may commensurate with experience.The
Patient Service Coordinator
supports front desk operations by greeting and registering clients; directing clients to the appropriate service; answering and directing phone calls; maintaining provider schedules; insurance verification.This position is located at our main campus on O Street in NW Washington, DC. Candidates must be able to travel to our location on Benning Road in NE as needed to provide coverage.Schedule:
Monday - Friday 8:00 am - 4:30 pm (40 hours per week)Required:
HS/GED or 2+ years work experience; 1+ years administrative experience in a Primary Care or Acute Care office or other relevant experience; customer/client services experience.Required License/Certification:
CPR/First-AidExpected Contributions:Greet clients and visitors, identify their needs and provide information and initial directionProvide a positive customer service experience to all clients and visitors to SOMECheck-in all walk-in and appointment clients and complete registration processVerify medical insurance and/or medical insurance eligibility prior to provider visitDirect clients without medical insurance to Referral Specialist prior to provider visitRegulate traffic flow in waiting area and front desk to ensure HIPAA complianceScan registration and referral forms into EMR; update EMR as needed with client informationAnswer all telephone calls and provide administrative support to medical, dental and BHS as assignedKnowledge/Skills/Abilities Required:Knowledge of electronic health records managementKnowledge of medical terminologyGood listening skills to identify client needs and direct accordinglyAbility to remain calm in crisis situationsAbility to communicate with diverse audiencesMission-orientedAbility to work in a team environmentProficient with MS Office, including Word, Excel, and OutlookReports to:
Clinic Office ManagerPosition Designation:
This position is designated as Safety Sensitive. You may be subject to drug testing prior to or during your employment with SOME. In this position, you may be disqualified from employment based on the presence of marijuana in test results, even if you possess a medical card authorizing the use of medical marijuana.Physical Demands:
Must be able to lift up to 20 pounds. Requires looking at a computer screen for several hours a day. May be required to sit for long periods. Must be able to travel to events and meetings offsite.
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Review the vacancy announcements and follow the specific instructions indicated. If you do not have a resume, it is recommended that you devise one.All positions require a criminal background check, and some positions require other pre-employment screenings such as substance abuse tests, child abuse registry check, & FBI check. All positions require three professional references, preferably from supervisors. Most positions require a two-tier interview process. Copies of required credentials will be requested upon job offer.Compensation:
We offer our employees a competitive compensation and benefits package that reflects our organizational culture, mission, and core values. The hourly range for this position is $19.46 to $22.87 and may commensurate with experience.The
Patient Service Coordinator
supports front desk operations by greeting and registering clients; directing clients to the appropriate service; answering and directing phone calls; maintaining provider schedules; insurance verification.This position is located at our main campus on O Street in NW Washington, DC. Candidates must be able to travel to our location on Benning Road in NE as needed to provide coverage.Schedule:
Monday - Friday 8:00 am - 4:30 pm (40 hours per week)Required:
HS/GED or 2+ years work experience; 1+ years administrative experience in a Primary Care or Acute Care office or other relevant experience; customer/client services experience.Required License/Certification:
CPR/First-AidExpected Contributions:Greet clients and visitors, identify their needs and provide information and initial directionProvide a positive customer service experience to all clients and visitors to SOMECheck-in all walk-in and appointment clients and complete registration processVerify medical insurance and/or medical insurance eligibility prior to provider visitDirect clients without medical insurance to Referral Specialist prior to provider visitRegulate traffic flow in waiting area and front desk to ensure HIPAA complianceScan registration and referral forms into EMR; update EMR as needed with client informationAnswer all telephone calls and provide administrative support to medical, dental and BHS as assignedKnowledge/Skills/Abilities Required:Knowledge of electronic health records managementKnowledge of medical terminologyGood listening skills to identify client needs and direct accordinglyAbility to remain calm in crisis situationsAbility to communicate with diverse audiencesMission-orientedAbility to work in a team environmentProficient with MS Office, including Word, Excel, and OutlookReports to:
Clinic Office ManagerPosition Designation:
This position is designated as Safety Sensitive. You may be subject to drug testing prior to or during your employment with SOME. In this position, you may be disqualified from employment based on the presence of marijuana in test results, even if you possess a medical card authorizing the use of medical marijuana.Physical Demands:
Must be able to lift up to 20 pounds. Requires looking at a computer screen for several hours a day. May be required to sit for long periods. Must be able to travel to events and meetings offsite.
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