Harper College
Advocate - One-Stop Center
Harper College, Palatine, Illinois, United States, 60251
Experience:
Two years of experience in student services (such as registration, financial aid, admissions, orientation) or customer service (such as contact center, sales, marketing). Prior experience with community college students or one stop center preferred. Experience with Ellucian Banner system or related financial aid technology a plus. Excellent problem-solving skills and demonstrated professionalism required.Job Description
Serves as a frontline advocate in the One Stop Center who provides information to students and parents. The advocate’s principal role is to represent Harper College and answer a broad range of questions concerning financial assistance, registration, records, payment options, testing, and other programs. This includes specific information about eligibility criteria, application process, procedures and appropriate deadlines, specific aid status information, loan information, and regulatory and institutional requirements.Participates in ongoing cross training activities to serve as an expert representing Records and Registration, Financial Assistance, Business Office and other related fields with the purpose of providing exceptional service and accurate information to students and other Harper College stakeholders.Responsibilities
Characteristic Duties:Works independently under minimal supervision to serve as a consistent, accurate daily resource for prospective students, students, parents, faculty, staff, visitors and other stakeholders in the following areas:Integrate and explain policies and procedures of all areas of enrollment services and other closely related areas to all constituents.Anticipate students’ needs by considering all aspects of enrollment services.Provide this level of service on all communication channels, including in-person, email, live chat, social media, and phone in a contact center setting.Conduct call campaigns to assist with engagement, recruitment, retention and completion efforts.Provide exceptional start-to-finish One-Stop Center services by applying customer service skills, knowledge, advocacy and professional judgment to address both simple and complex matters to ensure stakeholders have a positive experience.Apply in-depth knowledge to explain administrative and compliance requirements for federal, state and institutional aid programs.Advise students on issues that may change their enrollment, account, and financial aid status.Assist students in understanding their financial obligations and educating them on how Harper College, federal, state and third party resources can provide assistance.Utilize critical thinking, problem solving and experience with student issues to be proactive in addressing potential student concerns.Assist students by performing appropriate follow up and coordination with team members.Provide ethical, timely, accurate, and comprehensive enrollment options and program information.Keep abreast of College, departmental, federal and state regulations and policies.Implement changes and make exceptions as appropriate.Have a strong working knowledge of ERP systems (Ellucian - Banner preferably) and use the system effectively to assist students.Contribute to the efficiency and effectiveness of the One-Stop Center by offering suggestions to improve student services.Participate in training and professional development activities.Demonstrate excellent oral, written and interpersonal communication skills.Perform other tasks as assigned.Job Info
Job Identification: 230425Job Category: ProfessionalPosting Date: 08/20/2024, 07:31 PMLocations: 1200 W Algonquin Road, Palatine, IL, 60067, USJob Schedule: Full timeSalary Range: 59,132-63,000Grant-funded position? NoSalary Account Number: 0001-3080-184-5102001-00000-000
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Two years of experience in student services (such as registration, financial aid, admissions, orientation) or customer service (such as contact center, sales, marketing). Prior experience with community college students or one stop center preferred. Experience with Ellucian Banner system or related financial aid technology a plus. Excellent problem-solving skills and demonstrated professionalism required.Job Description
Serves as a frontline advocate in the One Stop Center who provides information to students and parents. The advocate’s principal role is to represent Harper College and answer a broad range of questions concerning financial assistance, registration, records, payment options, testing, and other programs. This includes specific information about eligibility criteria, application process, procedures and appropriate deadlines, specific aid status information, loan information, and regulatory and institutional requirements.Participates in ongoing cross training activities to serve as an expert representing Records and Registration, Financial Assistance, Business Office and other related fields with the purpose of providing exceptional service and accurate information to students and other Harper College stakeholders.Responsibilities
Characteristic Duties:Works independently under minimal supervision to serve as a consistent, accurate daily resource for prospective students, students, parents, faculty, staff, visitors and other stakeholders in the following areas:Integrate and explain policies and procedures of all areas of enrollment services and other closely related areas to all constituents.Anticipate students’ needs by considering all aspects of enrollment services.Provide this level of service on all communication channels, including in-person, email, live chat, social media, and phone in a contact center setting.Conduct call campaigns to assist with engagement, recruitment, retention and completion efforts.Provide exceptional start-to-finish One-Stop Center services by applying customer service skills, knowledge, advocacy and professional judgment to address both simple and complex matters to ensure stakeholders have a positive experience.Apply in-depth knowledge to explain administrative and compliance requirements for federal, state and institutional aid programs.Advise students on issues that may change their enrollment, account, and financial aid status.Assist students in understanding their financial obligations and educating them on how Harper College, federal, state and third party resources can provide assistance.Utilize critical thinking, problem solving and experience with student issues to be proactive in addressing potential student concerns.Assist students by performing appropriate follow up and coordination with team members.Provide ethical, timely, accurate, and comprehensive enrollment options and program information.Keep abreast of College, departmental, federal and state regulations and policies.Implement changes and make exceptions as appropriate.Have a strong working knowledge of ERP systems (Ellucian - Banner preferably) and use the system effectively to assist students.Contribute to the efficiency and effectiveness of the One-Stop Center by offering suggestions to improve student services.Participate in training and professional development activities.Demonstrate excellent oral, written and interpersonal communication skills.Perform other tasks as assigned.Job Info
Job Identification: 230425Job Category: ProfessionalPosting Date: 08/20/2024, 07:31 PMLocations: 1200 W Algonquin Road, Palatine, IL, 60067, USJob Schedule: Full timeSalary Range: 59,132-63,000Grant-funded position? NoSalary Account Number: 0001-3080-184-5102001-00000-000
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