Cynet Systems
Desktop Support Technician
Cynet Systems, Wilmington, Delaware, us, 19894
Job Description:
Provide technical support to end users (administrative and operations employees) for desktop computers, applications, and related technology.Interaction with multiple levels of end users, managers, VIPs, and technical staff is required.Support includes specification, installation, and testing of computer systems and peripherals in accordance with standards and rules established by our client.good understanding of general IT services is required, to provide technical support to both local and offshore teams in charge of network, IT security, servers, and telecommunications (mainly mobile telephony).The functions include (but are not limited to):ccurately testing, identifying, repairing, resolving, and documenting end-user technical issues for :Desktop, laptop, and workstation support.Basic connectivity support (fixed and mobile telephony, VOIP).Basic printer support.Troubleshooting and resolution of software problems. Ability to install, configure, reconfigure or reinstall software, including remote installationRemastering of computers/hard drives to customer standardsIMAC function, including installation and decommissioningBackup and restore settings and associated system administration activitiesPrioritization of support and service requests using the "Service Now" ticketing applicationTraining and knowledge sharing between internal teams on hardware and software usage.Securitization of Non-Standard PC by following the Security Guidelines.Management of Manufacturing and Production environment PC's.Manage Hands & Feet Support for Manufacturing & Production units Network & DC Activities.Stock & Asset Management policies knowledge required for a Deskside engineerExperience / Skills Requirements:
t least 5 years of experience as an IT support/maintenance technician.Strong experience in user support.ITIL knowledge (ideally certified).Strong Microsoft Office skills (Outlook, Word and Excel).Strong Microsoft operating system installation and troubleshooting skills.Strong desktop and workstation installation and repair skills.Experience in computer-related services with knowledge of network, server, and telecom basics.Network, VOIP, and also Smartphone and MDM skills.Experience in remote control of PCs and knowledge of video conferencingSmartphone and MDM skills.Good understanding of ticketing tools.Very strong customer orientation (sense of service).Taste for detail and rigor.utonomy (while knowing how to report to candidates manager).bility to get involved.ReplyReply allForward
Provide technical support to end users (administrative and operations employees) for desktop computers, applications, and related technology.Interaction with multiple levels of end users, managers, VIPs, and technical staff is required.Support includes specification, installation, and testing of computer systems and peripherals in accordance with standards and rules established by our client.good understanding of general IT services is required, to provide technical support to both local and offshore teams in charge of network, IT security, servers, and telecommunications (mainly mobile telephony).The functions include (but are not limited to):ccurately testing, identifying, repairing, resolving, and documenting end-user technical issues for :Desktop, laptop, and workstation support.Basic connectivity support (fixed and mobile telephony, VOIP).Basic printer support.Troubleshooting and resolution of software problems. Ability to install, configure, reconfigure or reinstall software, including remote installationRemastering of computers/hard drives to customer standardsIMAC function, including installation and decommissioningBackup and restore settings and associated system administration activitiesPrioritization of support and service requests using the "Service Now" ticketing applicationTraining and knowledge sharing between internal teams on hardware and software usage.Securitization of Non-Standard PC by following the Security Guidelines.Management of Manufacturing and Production environment PC's.Manage Hands & Feet Support for Manufacturing & Production units Network & DC Activities.Stock & Asset Management policies knowledge required for a Deskside engineerExperience / Skills Requirements:
t least 5 years of experience as an IT support/maintenance technician.Strong experience in user support.ITIL knowledge (ideally certified).Strong Microsoft Office skills (Outlook, Word and Excel).Strong Microsoft operating system installation and troubleshooting skills.Strong desktop and workstation installation and repair skills.Experience in computer-related services with knowledge of network, server, and telecom basics.Network, VOIP, and also Smartphone and MDM skills.Experience in remote control of PCs and knowledge of video conferencingSmartphone and MDM skills.Good understanding of ticketing tools.Very strong customer orientation (sense of service).Taste for detail and rigor.utonomy (while knowing how to report to candidates manager).bility to get involved.ReplyReply allForward