IT Support Specialist

- IT Support Specialist**IT Support Specialist**Location: Santa Clara, CATeam: Global OperationsCommitment: Full-timeCloudinary is the leading provider of media management solutions, powering the trusted, award-winning visual experiences for many of your favorite brands. Cloudinary is the de facto media platform standard for developers and brand managers looking to upload, store, transform, manage, and deliver images and videos online. With over 50 billion assets managed, up to 2000 pieces of content processed by algorithms each second, and a $1B valuation, Cloudinary is quickly becoming the visual media layer of the Internet. We are at an exciting stage, rapidly expanding its product offering, entering new market segments, extending the customer base, and feature over 7,500 customers including household names like Nike, Peloton, and Neiman Marcus.We offer a values-driven, supportive environment in which you will constantly learn and evolve; a place where your ideas will be embraced and pursued. We are proud of our collaborative, and growth-minded work culture, being included in Forbes Clouds top 100 three times in a row, and being a multi-time winner of the best place to work award.We are looking for an IT Support Specialist as part of our Infrastructure group, to support and manage incidents, problems and IT related enquiries across the business. In this role youll support users on end user devices, software products, and office technology. Duties include resolving help desk tickets, maintaining hardware, troubleshooting and resolving user issues, working with management to prioritize work, researching technology solutions, tracking inventory and assets, ensuring security and maintenance of shared technology equipment and onboard new employees.**Responsibilities:*** 2+ years experience in similar positions* 2+ years experience supporting MAC in business environments* Service-oriented with a can-do attitude* Willingness to work outside work hours* Knowledge in operating and maintaining JAMF Cloud (or similar MDM)* Provide support to all users globally via the IT Help-desk (Jira Service Desk)* Familiarity with maintaining and tracking IT stock* Troubleshoot HW and SW user issues* Ensure a thorough understanding of user requirements and needs* Provide application support such as Microsoft Office, VPN, Web Browsers, Adobe Creative Cloud, and many others* Provide support for smartphones and tablet devices* Give support to the org teams with wired and wireless networks* Manage Cloud computing, Microsoft Office 365, Google G-suite, and Okta* Fluent in both speaking and writing in English* SaaS industry* Must be willing to come into our Santa Clara office (open to discussion)