Oak View Group
Crowd Coordinator |Part Time | Greensboro Coliseum Complex
Oak View Group, Greensboro, North Carolina, us, 27497
Overview:
Crowd Coordinators will act as primary providers of direct customer service to guests as they are entertained at the Greensboro Coliseum Complex. Crown Coordinators are responsible for providing a safe environment for our guests and ensuring all service needs are met.This role will pay an hourly range of $15.00.For PT roles: Benefits: 401(k) savings plan and 401(k) matching.This position will remain open until November 20, 2024Responsibilities:Promptly address incidents, altercations, or any issues within the venue that may compromise guest safety.Ensure that all guests adhere to the entry screening procedures.Immediately report any unusual activities or potential safety concerns to the On-Duty Supervisor.Accurately complete all necessary documentation, including incident and misconduct reports.Ensure compliance of outside food/beverage and camera building policies.Monitor guest conduct and aid guests when necessary.Perform crowd control management functions. Lead initiatives to de-escalate inappropriate behavior effectively.Act as a member of the emergency evacuation team by directing guests to emergency exits.Perform other duties and responsibilities as assigned.Qualifications:High School diploma or GED.1 year of related customer service experience.Ability to follow procedures and safety standards as directed.Ability to work independently and remain flexible in role.Exceptional customer service skillsoutgoing and friendly personality required.Ability to work a flexible work schedule including days, nights, weekends and holidays.Ability to walk and stand for the entire shift.
Crowd Coordinators will act as primary providers of direct customer service to guests as they are entertained at the Greensboro Coliseum Complex. Crown Coordinators are responsible for providing a safe environment for our guests and ensuring all service needs are met.This role will pay an hourly range of $15.00.For PT roles: Benefits: 401(k) savings plan and 401(k) matching.This position will remain open until November 20, 2024Responsibilities:Promptly address incidents, altercations, or any issues within the venue that may compromise guest safety.Ensure that all guests adhere to the entry screening procedures.Immediately report any unusual activities or potential safety concerns to the On-Duty Supervisor.Accurately complete all necessary documentation, including incident and misconduct reports.Ensure compliance of outside food/beverage and camera building policies.Monitor guest conduct and aid guests when necessary.Perform crowd control management functions. Lead initiatives to de-escalate inappropriate behavior effectively.Act as a member of the emergency evacuation team by directing guests to emergency exits.Perform other duties and responsibilities as assigned.Qualifications:High School diploma or GED.1 year of related customer service experience.Ability to follow procedures and safety standards as directed.Ability to work independently and remain flexible in role.Exceptional customer service skillsoutgoing and friendly personality required.Ability to work a flexible work schedule including days, nights, weekends and holidays.Ability to walk and stand for the entire shift.