The Global Excellence Consulting Group
IT Support Technician (BCPS)
The Global Excellence Consulting Group, Baltimore, Maryland, United States, 21276
Job Description
Who We Are:
We are working to fulfill project requirements with the government of Maryland. This is a full-time position with our company and the project is with Baltimore City Public Schools.
Summary:
Functioning at a master level of technical expertise, supports application development, implementation and maintenance efforts across the Information Technology Department. Operates as a technical consultant or technical team leader for one or more project teams. Develops project goals and evaluates project implementation plans. A high degree of independent judgment and creativity is expected.
Deadline to submit your application:
September 5th, 2024What you will be doing:
Communicate effectively with all levels of customers including administrators, staff, students and vendorsInstalls and supports new devices along with accompanying software (these devices can include computers, tablets, projectors, document cameras as examples)Coordinates the repair of student and teacher laptop computers including performing diagnostic repair proceduresInstalls and configures supported device operating systemsPerforms routine diagnostics and maintenance with multiple operating systemsInstalls and configures applications and other supported software packagesTests new releases for supported systemsPerforms network support and troubleshooting dutiesProvides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packagesTroubleshoots hardware and software issuesAssists teachers with resolving device related problemsIntegrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexityCoordinates with vendors when necessaryParticipates as team member on small and/or large projectsRecords activities in the work order systemUpdates/Creates internal supported system documentationWhat you bring:Associates Degree in a related technology areaMinimum of three (3) years' experience installing, upgrading, troubleshooting and maintaining device softwareKnowledge of Windows and Apple hardware and software platformsAbility to perform technical tasks with minimal supervisionMust be able to follow oral and written directionsAny equivalent combination of experience and training, which provides the required knowledge, skills and abilities will be considered.Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)Ability to lift 50 pounds and climb a ladderPossess certifications such as CompTIA, A+ certification, HP Certification, other hardware vendor specific certifications. (Desired)What we bring:Health, Dental and Vision BenefitsLife, AD&D, Short Term Disability and Long Term Disability paid 100% by the companyTime off: Public Holidays, Vacation Days & Sick Days401K
Who We Are:
We are working to fulfill project requirements with the government of Maryland. This is a full-time position with our company and the project is with Baltimore City Public Schools.
Summary:
Functioning at a master level of technical expertise, supports application development, implementation and maintenance efforts across the Information Technology Department. Operates as a technical consultant or technical team leader for one or more project teams. Develops project goals and evaluates project implementation plans. A high degree of independent judgment and creativity is expected.
Deadline to submit your application:
September 5th, 2024What you will be doing:
Communicate effectively with all levels of customers including administrators, staff, students and vendorsInstalls and supports new devices along with accompanying software (these devices can include computers, tablets, projectors, document cameras as examples)Coordinates the repair of student and teacher laptop computers including performing diagnostic repair proceduresInstalls and configures supported device operating systemsPerforms routine diagnostics and maintenance with multiple operating systemsInstalls and configures applications and other supported software packagesTests new releases for supported systemsPerforms network support and troubleshooting dutiesProvides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packagesTroubleshoots hardware and software issuesAssists teachers with resolving device related problemsIntegrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexityCoordinates with vendors when necessaryParticipates as team member on small and/or large projectsRecords activities in the work order systemUpdates/Creates internal supported system documentationWhat you bring:Associates Degree in a related technology areaMinimum of three (3) years' experience installing, upgrading, troubleshooting and maintaining device softwareKnowledge of Windows and Apple hardware and software platformsAbility to perform technical tasks with minimal supervisionMust be able to follow oral and written directionsAny equivalent combination of experience and training, which provides the required knowledge, skills and abilities will be considered.Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)Ability to lift 50 pounds and climb a ladderPossess certifications such as CompTIA, A+ certification, HP Certification, other hardware vendor specific certifications. (Desired)What we bring:Health, Dental and Vision BenefitsLife, AD&D, Short Term Disability and Long Term Disability paid 100% by the companyTime off: Public Holidays, Vacation Days & Sick Days401K