City of Golden Valley
Information Technology (IT) Technician
City of Golden Valley, Minneapolis, Minnesota, United States, 55400
Salary :
$63,148.80 - $84,156.80 Annually
Location :
City Hall - Golden Valley (Building #7800), MN
Job Type:
Full-time
Job Number:
2024-47
Department:
Information Technology
Division:
Information Technology
Opening Date:
09/20/2024
Closing Date:
10/4/2024 11:59 PM Central
Summary of Position
This position provides ongoing technical assistance and customer service for the City's computer users, including installation and maintenance of computer hardware, software, etc. This individual also provides primary help desk support to users.Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals to perform these essential functions:Configure, install, and maintain computer hardware and software, as well as printers, scanners, and other peripherals.Ensure compliance with LOGIS and City of Golden Valley technology and security policies and procedures.Troubleshoot, maintain, and update computer hardware, software, and infrastructure issues by applying appropriate diagnostic tools and procedures.Set up workstations including computers, docks, and monitors as well as installing applicable software and hardware and configuring systems and applications.Assist with establishing new users within all city systems.Assist with maintaining and updating software including security and operating system patches.Assist in creation and maintenance of network user accounts and groups.Assist with training City computer users on hardware and software applications.Assist with ordering, exchanging, and upgrading City owned Cellular devices and other IT related equipment.Perform documentation and record-keeping functions, including maintaining inventories, and reporting service calls via helpdesk software.Develop and maintain help sheets, FAQs, and other resources to assist end users.Record, track, and document the process for each help desk request, including successful and unsuccessful resolutions.Refer significant issues to higher level support as appropriate.Stay abreast of changes and opportunities in technology field and make recommendations to IT Manager to improve efficiencies within the City.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Supervisory ResponsibilityThis position does not have employee supervisory responsibilities.Minimum and Desired Qualifications
Minimum Qualifications
Technical degree in computer science, information technology, or related field.Two years of experience in IT-related position.Experience installing, troubleshooting and repairing computer hardware.Experience repairing, replacing, and installing equipment (such as peripheral hardware, printers, faxes, copiers, and audio-visual equipment).Experience with setup of personal and mobile computers.Experience performing customer service support functions via telephone.Proficiency in Microsoft Operating Systems and Microsoft Office.Valid driver's license with good driving record.Desired Qualifications
A+ and/or Network+ certifications.Experience with network communications.Experience with Microsoft Server and Active Directory administration.Experience with Microsoft Exchange administration.Experience with IP telephony.Experience with Windows Imaging.Competencies
CommunicationCustomer FocusTeamworkPositive AttitudeHard Work/PassionEquityInclusionDecision-MakingOrganizedEthicalWork Environment and Physical Demands
Work Environment & Physical DemandsWork is conducted mostly indoors. Employee may be subject to noise, during events and activities, but generally free from additional work hazards. While performing the duties of this job, the employee is required to:
Regularly read and interpret documents and other written material.Regularly communicate and exchange information with others in person, over the telephone, and using written communication methods.Frequently remain in a stationary position and regularly move within the building to attend meetings and provide on-site support.Occasionally position self to maintain computers, printers, and other equipment, including behind and under desks and in the server room.Frequently traverse around the City campus to provide support.Regularly operate computers and other office equipment, such as a copy machine, printer, and telephone, as well as equipment/tools consistently found in municipal government.Occasionally move or transport items weighing up to 40 pounds.Occasional use of ladders and city bucket truck to troubleshoot items on poles or walls.
EEO Statement
The City of Golden Valley is an Equal Opportunity Employer in compliance with the Americans with Disabilities Act. It will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
City contribution toward insurance benefits and 100% holiday pay and paid leave accruals.
01
Within each description please be specific, including dates of employment, name of employer, job title and specific job duties. Highlight any local government information technology technician experience.Do you have Information Technology or related experience?
YesNo
02
IF YES, please describe.
03
Do you have experience providing support for Microsoft Office 365?
YesNo
04
IF YES, please describe.
05
Do you have experience providing technical support and maintenance for, and installation of, desktop and laptop computers, cell phones, tablets, printers, and other technical equipment?
YesNo
06
IF YES, please describe.
07
Do you have experience with Microsoft Endpoint configuration Manager including Intune?
YesNo
08
IF YES, please describe.
09
Have you obtained a CompTIA A+ Certificate?
YesNo
10
Do you have customer service experience?
YesNo
11
IF YES, please describe.
12
Do you have experience providing support for Office 365 products?
YesNo
13
IF YES, please describe.
14
Do you have experience training/teaching end users?
YesNo
15
IF YES, please describe.
16
The next question is voluntary and is used to determine your eligibility for additional point credits under the Minnesota Veteran's Preference Statute 197.455.Appropriate documents MUST BE provided, either by attaching them to this application or submitting them to the City Human Resources Office within seven (7) calendar days after the deadline date for this position in order to receive Veteran's Preference points.Please select the answer that best applies to your Veteran's status.
I am not a Veteran.I am a non-disabled Veteran. If selecting this answer, you must provide your form DD214 (member copy 4).I am a disabled Veteran. If selecting this answer, you must provide your form DD214 (member copy 4) and FL802 form (or an equivalent letter from a service retirement board).I am the spouse of a disabled Veteran who is unable to use the preference due to the service-related disability. If selecting this answer, you must provide your marriage certificate, spouse's form DD214 (member copy 4) and FL802 forms (or equivalent letter from a service retirement board).I am the spouse of a Veteran who was disabled at the time of death and died as a result of an active duty injury. If selecting this answer, you must provide your marriage certificate, spouse's form DD214 (member copy 4) and FL802 forms (or equivalent letter from a service retirement board) and spouse's death certificate.I am the spouse of a deceased Veteran. If selecting this answer, you must provide your marriage certificate, spouse's form DD214 (member copy 4) and spouse's death certificate.I prefer not to answer.
Required Question
$63,148.80 - $84,156.80 Annually
Location :
City Hall - Golden Valley (Building #7800), MN
Job Type:
Full-time
Job Number:
2024-47
Department:
Information Technology
Division:
Information Technology
Opening Date:
09/20/2024
Closing Date:
10/4/2024 11:59 PM Central
Summary of Position
This position provides ongoing technical assistance and customer service for the City's computer users, including installation and maintenance of computer hardware, software, etc. This individual also provides primary help desk support to users.Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals to perform these essential functions:Configure, install, and maintain computer hardware and software, as well as printers, scanners, and other peripherals.Ensure compliance with LOGIS and City of Golden Valley technology and security policies and procedures.Troubleshoot, maintain, and update computer hardware, software, and infrastructure issues by applying appropriate diagnostic tools and procedures.Set up workstations including computers, docks, and monitors as well as installing applicable software and hardware and configuring systems and applications.Assist with establishing new users within all city systems.Assist with maintaining and updating software including security and operating system patches.Assist in creation and maintenance of network user accounts and groups.Assist with training City computer users on hardware and software applications.Assist with ordering, exchanging, and upgrading City owned Cellular devices and other IT related equipment.Perform documentation and record-keeping functions, including maintaining inventories, and reporting service calls via helpdesk software.Develop and maintain help sheets, FAQs, and other resources to assist end users.Record, track, and document the process for each help desk request, including successful and unsuccessful resolutions.Refer significant issues to higher level support as appropriate.Stay abreast of changes and opportunities in technology field and make recommendations to IT Manager to improve efficiencies within the City.
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Supervisory ResponsibilityThis position does not have employee supervisory responsibilities.Minimum and Desired Qualifications
Minimum Qualifications
Technical degree in computer science, information technology, or related field.Two years of experience in IT-related position.Experience installing, troubleshooting and repairing computer hardware.Experience repairing, replacing, and installing equipment (such as peripheral hardware, printers, faxes, copiers, and audio-visual equipment).Experience with setup of personal and mobile computers.Experience performing customer service support functions via telephone.Proficiency in Microsoft Operating Systems and Microsoft Office.Valid driver's license with good driving record.Desired Qualifications
A+ and/or Network+ certifications.Experience with network communications.Experience with Microsoft Server and Active Directory administration.Experience with Microsoft Exchange administration.Experience with IP telephony.Experience with Windows Imaging.Competencies
CommunicationCustomer FocusTeamworkPositive AttitudeHard Work/PassionEquityInclusionDecision-MakingOrganizedEthicalWork Environment and Physical Demands
Work Environment & Physical DemandsWork is conducted mostly indoors. Employee may be subject to noise, during events and activities, but generally free from additional work hazards. While performing the duties of this job, the employee is required to:
Regularly read and interpret documents and other written material.Regularly communicate and exchange information with others in person, over the telephone, and using written communication methods.Frequently remain in a stationary position and regularly move within the building to attend meetings and provide on-site support.Occasionally position self to maintain computers, printers, and other equipment, including behind and under desks and in the server room.Frequently traverse around the City campus to provide support.Regularly operate computers and other office equipment, such as a copy machine, printer, and telephone, as well as equipment/tools consistently found in municipal government.Occasionally move or transport items weighing up to 40 pounds.Occasional use of ladders and city bucket truck to troubleshoot items on poles or walls.
EEO Statement
The City of Golden Valley is an Equal Opportunity Employer in compliance with the Americans with Disabilities Act. It will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
City contribution toward insurance benefits and 100% holiday pay and paid leave accruals.
01
Within each description please be specific, including dates of employment, name of employer, job title and specific job duties. Highlight any local government information technology technician experience.Do you have Information Technology or related experience?
YesNo
02
IF YES, please describe.
03
Do you have experience providing support for Microsoft Office 365?
YesNo
04
IF YES, please describe.
05
Do you have experience providing technical support and maintenance for, and installation of, desktop and laptop computers, cell phones, tablets, printers, and other technical equipment?
YesNo
06
IF YES, please describe.
07
Do you have experience with Microsoft Endpoint configuration Manager including Intune?
YesNo
08
IF YES, please describe.
09
Have you obtained a CompTIA A+ Certificate?
YesNo
10
Do you have customer service experience?
YesNo
11
IF YES, please describe.
12
Do you have experience providing support for Office 365 products?
YesNo
13
IF YES, please describe.
14
Do you have experience training/teaching end users?
YesNo
15
IF YES, please describe.
16
The next question is voluntary and is used to determine your eligibility for additional point credits under the Minnesota Veteran's Preference Statute 197.455.Appropriate documents MUST BE provided, either by attaching them to this application or submitting them to the City Human Resources Office within seven (7) calendar days after the deadline date for this position in order to receive Veteran's Preference points.Please select the answer that best applies to your Veteran's status.
I am not a Veteran.I am a non-disabled Veteran. If selecting this answer, you must provide your form DD214 (member copy 4).I am a disabled Veteran. If selecting this answer, you must provide your form DD214 (member copy 4) and FL802 form (or an equivalent letter from a service retirement board).I am the spouse of a disabled Veteran who is unable to use the preference due to the service-related disability. If selecting this answer, you must provide your marriage certificate, spouse's form DD214 (member copy 4) and FL802 forms (or equivalent letter from a service retirement board).I am the spouse of a Veteran who was disabled at the time of death and died as a result of an active duty injury. If selecting this answer, you must provide your marriage certificate, spouse's form DD214 (member copy 4) and FL802 forms (or equivalent letter from a service retirement board) and spouse's death certificate.I am the spouse of a deceased Veteran. If selecting this answer, you must provide your marriage certificate, spouse's form DD214 (member copy 4) and spouse's death certificate.I prefer not to answer.
Required Question