Hinge-Health
Director, Business Operations & Strategy
Hinge-Health, San Francisco, California, United States, 94199
About the RoleWe're looking for an experienced strategy & ops professional who can drive both strategic initiatives and operational excellence for projects covering our core product area. This team’s mission is to drive the strategy to be a multi-billion dollar business and run smoothly at scale by being the driving force and trusted thought-partner across functions and senior leadership. The ideal candidate has a mix of both strategy and operations experience, is a systems-thinker, prioritizes well, and can make high-quality data-driven decisions. Start-up experience is a plus, but not a must as we look for individuals who can thrive in ambiguity. We are looking for an individual who can see the "big picture," but is also willing to roll up their sleeves to help us continuously improve.Example project areas include:New revenue / product strategies (e.g., business case modeling, market / competitor landscaping)Piloting and taking new products to market (e.g., 0 to 1 product development, scaling new product to full roll-out)Business performance / P&L management / company-level goal settingScaling and transforming areas of the company to drive innovation and profitabilityWhat You’ll AccomplishStrategy:
Develops robust strategic recommendations based on data-analysis, competitive analysis, market research etc. Is able to articulate the strategy (where to play, how to win etc.) in a concise, well-written form. Proposes potential strategy projects that either support our current company strategy or look forward towards how to bring us to a $1B+ revenue company. Trusted by senior leadership to lead special strategic projects end to end with little oversight.Operations / Execution:
Viewed as a subject matter expert in project & program management and someone who can handle projects that impact the company/ function and requires day-to-day partnership with other Managers/Directors / VPs and keep them on track; Resources/prioritizes workstreams and projects appropriately; Incorporates best practices in program & project management and helps the team improve / develop best practices.Business Performance Management:
Connects the dots across metrics/KPIs from different product/GTM areas (within their portfolio/ adjacent to their portfolio) to improve the P&L of their product area; proactively flags issues when metrics are not in-line with expectations and initiates the right investigation/ root-cause analysis with broader cross-functional teams.Basic Qualifications12 years of relevant working experience (e.g., consulting, strategy & ops, product management)8+ years of People management experiencePreferred QualificationsHealthcare + start-up experience is a plusStrong analytical skills / hypothesis driven mindset is a plusConsulting / Investment banking experienceIPO experienceExperience working in high-performing teams, with a focus on cross-functional collaboration, early & rapid testing, and outcomes over outputStrong problem solving skills with the ability to abstract and identify patterns from complex use casesEffective decision making skills driven and informed by dataExcellent communication skills, with emphasis on the written narrativeThis position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. The annual salary range for this position is $212,000 - $318,000.About Hinge HealthHinge Health is moving people beyond pain by transforming the way it is treated and prevented. Connecting people digitally and in-person with expert clinical care, we combine advanced technology, AI and a care team of experts to guide people through personalized care directly from their phone. Our approach is proven to reduce pain by 68%, prevent 42% of new opioid prescriptions, and avoid more than half of joint replacement surgeries. Available to 18M people, Hinge Health is trusted by leading health plans and employers, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, City of Boston, US Foods, and Verizon.Learn more at
http://www.hingehealth.comWhat You'll Love About UsInclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.Modern life stipends: Manage your own learning and development.Diversity and InclusionWe’re committed to building diverse teams that reflect the communities we serve. Visit
hingehealth.com/diversity-equity-and-inclusion
to learn more about what moves us.Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.
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Develops robust strategic recommendations based on data-analysis, competitive analysis, market research etc. Is able to articulate the strategy (where to play, how to win etc.) in a concise, well-written form. Proposes potential strategy projects that either support our current company strategy or look forward towards how to bring us to a $1B+ revenue company. Trusted by senior leadership to lead special strategic projects end to end with little oversight.Operations / Execution:
Viewed as a subject matter expert in project & program management and someone who can handle projects that impact the company/ function and requires day-to-day partnership with other Managers/Directors / VPs and keep them on track; Resources/prioritizes workstreams and projects appropriately; Incorporates best practices in program & project management and helps the team improve / develop best practices.Business Performance Management:
Connects the dots across metrics/KPIs from different product/GTM areas (within their portfolio/ adjacent to their portfolio) to improve the P&L of their product area; proactively flags issues when metrics are not in-line with expectations and initiates the right investigation/ root-cause analysis with broader cross-functional teams.Basic Qualifications12 years of relevant working experience (e.g., consulting, strategy & ops, product management)8+ years of People management experiencePreferred QualificationsHealthcare + start-up experience is a plusStrong analytical skills / hypothesis driven mindset is a plusConsulting / Investment banking experienceIPO experienceExperience working in high-performing teams, with a focus on cross-functional collaboration, early & rapid testing, and outcomes over outputStrong problem solving skills with the ability to abstract and identify patterns from complex use casesEffective decision making skills driven and informed by dataExcellent communication skills, with emphasis on the written narrativeThis position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. The annual salary range for this position is $212,000 - $318,000.About Hinge HealthHinge Health is moving people beyond pain by transforming the way it is treated and prevented. Connecting people digitally and in-person with expert clinical care, we combine advanced technology, AI and a care team of experts to guide people through personalized care directly from their phone. Our approach is proven to reduce pain by 68%, prevent 42% of new opioid prescriptions, and avoid more than half of joint replacement surgeries. Available to 18M people, Hinge Health is trusted by leading health plans and employers, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, City of Boston, US Foods, and Verizon.Learn more at
http://www.hingehealth.comWhat You'll Love About UsInclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.Modern life stipends: Manage your own learning and development.Diversity and InclusionWe’re committed to building diverse teams that reflect the communities we serve. Visit
hingehealth.com/diversity-equity-and-inclusion
to learn more about what moves us.Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.
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