Siddons Martin Emergency Group, LLC
Service Manager
Siddons Martin Emergency Group, LLC, Houston, Texas, United States, 77246
Job Details
Job LocationHOUSTON ENVIRONMENTAL - Houston, TX
Description
BenefitsFull-Time Employees
Company Sponsored Benefits:
Medical (PPO & HSA), Dental, Vision, STD,
Company Paid Benefits:
Basic Life, Basic AD&D,Cancer, LTD, Teladoc (Full-time & Part-time)
401K with Employer Match (eligibility requirements)Employee Stock Ownership Plan (eligibility requirements)Paid Holidays & Paid Time Off (Full-Time Only)Maternity/Paternity Leave (eligibility requirements)Paid Training & Safety EquipmentRelocation BenefitsVerizon Wireless Company Discount (eligibility requirements)The purpose of the Service Manager role involves overseeing and executing various daily service requirements for the branch with responsibility and efficiency, particularly in environmental services such as servicing and repairing refuse trucks, and potentially extending to other heavy-duty equipment as well.
Duties and Responsibilities
Unless otherwise specified, the Service Manager is responsible for all daily internal service related interactions. The responsibility includes, but is not limited to, a dedication to the company's mission statement, to company profitability and 100% customer satisfaction.
Enforce all company policies as defined in the SMEG Company HandbookOverall supervision and direction of service staffDelegation of daily business functions and duties and follow up to ensure they are achievedDirect customer interaction and employee developmentMaintain clean and safe facility including officesMaintain neat and professional personal appearance at all timesUnderstanding of business financials and goals (Share with service staff daily, weekly and monthly)Implementation of company processes and procedures as defined in the SMEG operations manualCustomer retention and new business development (Routine visits to customer locations)Initiate and participate in morning meetings with service staff to plan the dayInteract with sales staff to offer service support during presentations and trade showsFollow up during and after service is delivered to ensure customers are well informed and satisfiedReview all final invoices for correctness before billing customerPerform quarterly/yearly employee reviews with service staff as directed in the company operations manualSubstitute duties of the Assistant Manager position in his/her absenceMaintain accurate and legible company designed reports and paperworkNotice and report potential problem areas to management before they ariseMaintain a successful working relationship with vendorsSupervisory Responsibilities:
Manage assigned team/shop and serve as lead in direction and profitability as assigned.
Qualifications
Qualifications
The Service Manager must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.Experience within the Refuse and Environmental industryProven track record of successExcellent communication skills both verbal and writtenExceptional organizational methodsPossess exceptional leadership and motivational skillsDedication to customer service and business successAbility to engage in and maintain positive relationships with employees and customersComputer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided softwareMust demonstrate the ability to review performance goals with all employees designated within his/her service facility and instruct on areas in need of improvement.Prior leadership and management experience requiredEducation and/or Experience
High School Diploma or GEDClean driving record with or able to obtain a Class B non-exempt CDL driver license or obtain within six (6) months of hire/transfer5 Plus years with experience in an automotive service related industryKnowledge of repair principles and procedures in all areas of the Heavy Truck Repair IndustryCertificates, Licenses, Registrations
ASE Heavy Truck Certifications
Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Job LocationHOUSTON ENVIRONMENTAL - Houston, TX
Description
BenefitsFull-Time Employees
Company Sponsored Benefits:
Medical (PPO & HSA), Dental, Vision, STD,
Company Paid Benefits:
Basic Life, Basic AD&D,Cancer, LTD, Teladoc (Full-time & Part-time)
401K with Employer Match (eligibility requirements)Employee Stock Ownership Plan (eligibility requirements)Paid Holidays & Paid Time Off (Full-Time Only)Maternity/Paternity Leave (eligibility requirements)Paid Training & Safety EquipmentRelocation BenefitsVerizon Wireless Company Discount (eligibility requirements)The purpose of the Service Manager role involves overseeing and executing various daily service requirements for the branch with responsibility and efficiency, particularly in environmental services such as servicing and repairing refuse trucks, and potentially extending to other heavy-duty equipment as well.
Duties and Responsibilities
Unless otherwise specified, the Service Manager is responsible for all daily internal service related interactions. The responsibility includes, but is not limited to, a dedication to the company's mission statement, to company profitability and 100% customer satisfaction.
Enforce all company policies as defined in the SMEG Company HandbookOverall supervision and direction of service staffDelegation of daily business functions and duties and follow up to ensure they are achievedDirect customer interaction and employee developmentMaintain clean and safe facility including officesMaintain neat and professional personal appearance at all timesUnderstanding of business financials and goals (Share with service staff daily, weekly and monthly)Implementation of company processes and procedures as defined in the SMEG operations manualCustomer retention and new business development (Routine visits to customer locations)Initiate and participate in morning meetings with service staff to plan the dayInteract with sales staff to offer service support during presentations and trade showsFollow up during and after service is delivered to ensure customers are well informed and satisfiedReview all final invoices for correctness before billing customerPerform quarterly/yearly employee reviews with service staff as directed in the company operations manualSubstitute duties of the Assistant Manager position in his/her absenceMaintain accurate and legible company designed reports and paperworkNotice and report potential problem areas to management before they ariseMaintain a successful working relationship with vendorsSupervisory Responsibilities:
Manage assigned team/shop and serve as lead in direction and profitability as assigned.
Qualifications
Qualifications
The Service Manager must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.Experience within the Refuse and Environmental industryProven track record of successExcellent communication skills both verbal and writtenExceptional organizational methodsPossess exceptional leadership and motivational skillsDedication to customer service and business successAbility to engage in and maintain positive relationships with employees and customersComputer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided softwareMust demonstrate the ability to review performance goals with all employees designated within his/her service facility and instruct on areas in need of improvement.Prior leadership and management experience requiredEducation and/or Experience
High School Diploma or GEDClean driving record with or able to obtain a Class B non-exempt CDL driver license or obtain within six (6) months of hire/transfer5 Plus years with experience in an automotive service related industryKnowledge of repair principles and procedures in all areas of the Heavy Truck Repair IndustryCertificates, Licenses, Registrations
ASE Heavy Truck Certifications
Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.