Team Hyundai of Bend
Service Manager
Team Hyundai of Bend, Bend, Oregon, United States, 97707
About Us:
At Team Hyundai of Bend, we pride ourselves on delivering exceptional service and maintaining the highest standards of quality and customer satisfaction. We are committed to providing our customers with a premier automotive experience. We are looking for a dedicated and experienced Service Manager to join our dynamic team and drive our service department to new heights.
Job Overview:
As the Service Manager, you will oversee the daily operations of our service department, ensuring the highest level of customer satisfaction and operational efficiency. You will lead a team of skilled technicians and service advisors, manage service workflows, and work closely with customers to address their needs and concerns.
Key Responsibilities:Leadership:
Lead, mentor, and develop a team of service advisors and technicians to achieve departmental goals and deliver outstanding service.Customer Service:
Ensure exceptional customer service by addressing customer inquiries, resolving complaints, and maintaining strong customer relationships.Operations Management:
Oversee service department operations, including scheduling, workflow management, and inventory control.Performance Metrics:
Monitor and analyze key performance indicators (KPIs) to drive continuous improvement in service quality, efficiency, and profitability.Training and Development:
Provide ongoing training and support to staff to enhance their skills and knowledge.Compliance:
Ensure adherence to safety standards, manufacturer guidelines, and dealership policies.Financial Management:
Manage departmental budgets, including labor and parts costs, to achieve financial targets.Qualifications:
Experience:
Minimum of 3-5 years of experience in a service management role, preferably in an automotive dealership.Leadership Skills:
Proven ability to lead and motivate a team, with excellent interpersonal and communication skills.Customer Focus:
Strong commitment to delivering outstanding customer service and resolving issues effectively.Organizational Skills:
Excellent organizational and multitasking abilities, with a keen attention to detail.Technical Knowledge:
Solid understanding of automotive repair processes and diagnostic procedures.Education:
High school diploma or equivalent; additional automotive or business management certifications are a plus.Computer Skills:
Proficiency in service management software and standard office applications.
Benefits:
Paid time off (PTO) for vacation, personal, and sick days.
Matching contribution to your 401K retirement savings plan.
Employee discount on vehicle purchases, servicing, and parts.
Medical, dental, and vision insurance coverage for you and your eligible dependents.
Life insurance.
Certified DailyPay partner.
Employee assistance program.
Team Hyundai of Bend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At Team Hyundai of Bend, we pride ourselves on delivering exceptional service and maintaining the highest standards of quality and customer satisfaction. We are committed to providing our customers with a premier automotive experience. We are looking for a dedicated and experienced Service Manager to join our dynamic team and drive our service department to new heights.
Job Overview:
As the Service Manager, you will oversee the daily operations of our service department, ensuring the highest level of customer satisfaction and operational efficiency. You will lead a team of skilled technicians and service advisors, manage service workflows, and work closely with customers to address their needs and concerns.
Key Responsibilities:Leadership:
Lead, mentor, and develop a team of service advisors and technicians to achieve departmental goals and deliver outstanding service.Customer Service:
Ensure exceptional customer service by addressing customer inquiries, resolving complaints, and maintaining strong customer relationships.Operations Management:
Oversee service department operations, including scheduling, workflow management, and inventory control.Performance Metrics:
Monitor and analyze key performance indicators (KPIs) to drive continuous improvement in service quality, efficiency, and profitability.Training and Development:
Provide ongoing training and support to staff to enhance their skills and knowledge.Compliance:
Ensure adherence to safety standards, manufacturer guidelines, and dealership policies.Financial Management:
Manage departmental budgets, including labor and parts costs, to achieve financial targets.Qualifications:
Experience:
Minimum of 3-5 years of experience in a service management role, preferably in an automotive dealership.Leadership Skills:
Proven ability to lead and motivate a team, with excellent interpersonal and communication skills.Customer Focus:
Strong commitment to delivering outstanding customer service and resolving issues effectively.Organizational Skills:
Excellent organizational and multitasking abilities, with a keen attention to detail.Technical Knowledge:
Solid understanding of automotive repair processes and diagnostic procedures.Education:
High school diploma or equivalent; additional automotive or business management certifications are a plus.Computer Skills:
Proficiency in service management software and standard office applications.
Benefits:
Paid time off (PTO) for vacation, personal, and sick days.
Matching contribution to your 401K retirement savings plan.
Employee discount on vehicle purchases, servicing, and parts.
Medical, dental, and vision insurance coverage for you and your eligible dependents.
Life insurance.
Certified DailyPay partner.
Employee assistance program.
Team Hyundai of Bend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.