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Courage Kia

Service Manager

Courage Kia, Gastonia, North Carolina, United States, 28054


Job Summary: Service Managers are responsible for overseeing the entire service department, ensuring it is profitable and running smoothly. Their responsibilities include staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

About us: It is because of our employees that Keffer Auto Group remains the premier place to work in North Carolina. We are experiencing record growth and with that comes opportunity. We have a strong track-record and are committed to excellence which makes working with our group an exceptional experience. Keffer Auto is always looking for fresh, innovative, enthusiastic professionals driven to succeed in the car business. If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume.

Service Manager Compensation and Benefits:

Competitive PayFlexible Working HoursHealth InsurancePTO401(K)Compensation: $ - $Service Manager Responsibilities:

Ensure customers receive prompt, courteous, and effective serviceServe as a liaison between technicians and customersTake ownership of customers' experience by carrying out additional assignments, enabling the dealership to leave an positive impression with the customerManage and hire technicians and service advisorsInterview and make new hiresDistribute work between techniciansPrioritize required servicesEnsure customers have a positive dealership experienceProvide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandledSpend quality time building relationships with the customersService Manager Requirements:

Technical automotive knowledgeDemonstrated ability to manage othersOrganized and friendly personalityDealership experience preferred

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, g