Business Analyst (ServiceNow)

Business Analyst (ServiceNow) at Lincoln Financial Group in Boise, Idaho, United States Job Description Alternate Locations: Work from Home Work Arrangement: Remote : Work at home employee residing outside of a commutable distance to an office location. Relocation assistance: is not available for this opportunity. Requisition #: 73650 The Role at a Glance This is a very exciting opportunity to join the ServiceNow Support Team as a Business Analyst. ServiceNow is an industry leading cloud-based platform that provides a suite of applications used across Lincoln to automate IT and business processes. In this role, you will collaborate with Process Owners and Requestors across IT and the Business enabling the Agile Support team to define and deliver on the strategic roadmap. You will manage epics, document user stories, and collaborate with the Platform Owner to prioritize the backlog and evaluate current processes to create solutions to meet needs, goals, and objectives of the business. What you'll be doing + Collaborating with key stakeholders and management to gather and supporting prioritization of complex business requirements, providing recommendations, managing expectations and communicating progress effectively. + Continuously prioritizing the product backlog to ensure the development team is focused on the highest value work. + Prioritizing features, enhancements, and bug fixes based on business needs, customer feedback, and technical considerations. + Collaborating with cross-functional teams to manage dependencies. + Partnering with Platform Owner and other stakeholders to understand Process Owner needs, emerging trends to refine the roadmap. + Staying updated on the latest ServiceNow features, capabilities, and best practices to continuously improve the platform. What we're looking for Must-haves + Minimum 4 Years of experience within Information Technology + 3 - 5+ Years of experience in Business Analysis, Product Ownership / Management, Project Management, or other Agile-related role within a development team that directly aligns with the specific responsibilities for this position + Proven track record as a strong collaborator and communicator + 4 Year/Bachelor's degree in Computer Science, Information Technology, or equivalent work experience (4 years of experience in lieu of Bachelor's) Nice-to-haves + Experience in IT Service Management (ITSM), IT Operations Management (ITOM) or related domains + ServiceNow Certifications (e.g., Certified System Administrator, Certified Application D To view full details and how to apply, please login or create a Job Seeker account