Technical monitoring specialist

Copy And Paste Job Description HereAt Aggreko, we provide energy solutions so communities can thrive, and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it. We are hiring immediately a Remote Monitoring Specialist - a role that will help us to power progress for our customers. Why Aggreko? Here are some of the benefits and rewards. Competitive compensation packageAnnual bonus program tied to company and individual performanceNo cost medical plan option availablePaid training programsCareer growth opportunities and tuition reimbursementSafety-focused cultureWhat you will do: Based in the New Iberia Remote Operations Center (ROC), work rotating shifts (7on/7off - 6AM to 6PM; 6PM to 6AM) to support Aggreko's 24/7 business operationsProvide technical assistance to Aggreko customers and internal staff daily, focusing on equipment performance, operation, and maintenanceMonitor, diagnose, and analyze incoming alarms, following established protocols for troubleshooting and defining maintenance proceduresUtilize the ARM (Aggreko Remote Monitoring) system to remotely monitor Aggreko power, air handling, and temperature control equipmentReport malfunctions, notify customers of irregularities promptly, and track alarm events using Tracker Technology. Escalate unresolved issues and initiate service dispatch as neededThoroughly document events using appropriate software, incorporate feedback from field technicians to improve processes, conduct appraisals, and share experiences in regular meetings with relevant departmentsWe are experts, which means you will have the following skills and experience: Associate degree / Technical school / Or Equivalent years of experience3-5 years of experience working on power generators, commercial HVAC (Heating, Ventilation & Air Conditioning) equipment, and/or oil free air compressors, performing inspections, maintenance, and repairsExcellent phone etiquette and customer service skillsAbility to perform regular data analysis preventing equipment failuresAbility to use web-based SCADA (Supervisory Control and Data Acquisition) type systems, ERP (Enterprise Resource Planning) systems (MOVEX) and analytical tools such as ABI or equivalentWe recruit the best talent. Apply now and help us keep the power on. Equity, diversity and inclusion at AggrekoWe welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers.We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.