Alamance Community College
PC Support Specialist
Alamance Community College, Graham, North Carolina, United States, 27253
Salary:
Depends on Qualifications
Location :
Graham, NC
Job Type:
Full-Time Non-Exempt
Job Number:
2024-00097
Division:
Governance, Strategy, and Communications
Department:
Information Services
Opening Date:
09/23/2024
Closing Date:
10/13/2024 11:59 PM Eastern
Description
This position is responsible for providing hardware and software technical support, consultation, and/or training to users of computer and other information technology based systems located throughout college facilities. This position requires a basic knowledge and understanding of a wide variety of technologies and will interact with a broad range of users requiring strong communication skills and the ability to use a variety of technical resources. This position will work independently as well as in collaboration with the Information Services Department team.Example of Duties
Essential Duties and Responsibilities
include the following. Other duties may be assigned.Provides technical support related to information technology hardware and software by conducting technical trainings and providing helpdesk support to users.Identifies and troubleshoots problems associated with information technology hardware and software.Installs, maintains, updates, upgrades, and/or repairs information technology hardware and software.Prepares a variety of records and reports to document operations and comply with department policies and procedures.Performs other duties of a similar nature or level.Evaluates potential hardware and software to meet user needs.Supports hardware and software migrations; assists with capacity planning..Supervisory ResponsibilitiesThis position does not have supervisory responsibilities.Typical Qualifications
Education and/or ExperienceAssociate degree (A.S., A.A.) or two-year technical certificate in Computer Science or related area; and 2-4 years of related experience.Supplemental Information
An ACC on-line application
MUST
be fully completed for consideration, which includes a required letter of interest, transcript attachment. Resume attachments are welcome but will not be accepted in lieu of complete application.
For faculty positions,
all relevant full- and part-time teaching experience , including start and end dates of employment, should be
included on the application . Also,
all relevant full- and part-time work experience
related to the teaching discipline should be
included on the application , including start and end dates.
For non-faculty positions,
all relevant full- and part-time work experience
related to the position should be
included on the application , including start and end dates.
Alamance Community College provides a wide variety of benefits available to full time employees (this does not include full time temporary positions). These benefits include: North Carolina State Health Plan for Teachers and State Employees, dental, vision, life insurance, optional life and disability insurance plans, flexible spending account for health care/dependent care, NC State Retirement, and a deferred compensation program (401K, 457, 529). Alamance Community College also offers leave based on years of service (vacation, sick, FMLA, military, community service, personal observance) in addition to paid holidays and longevity pay. The College also provides up to eight weeks of paid parental leave to qualifying employees. ACC houses an on-site child care center operated by LifeSpan, Inc.
ACC is engaging in a three-year strategic plan called ACC Forward that involves, among other priorities, a focus on ehnancing employee resources including those related to mental and physical health and wellness.
Depends on Qualifications
Location :
Graham, NC
Job Type:
Full-Time Non-Exempt
Job Number:
2024-00097
Division:
Governance, Strategy, and Communications
Department:
Information Services
Opening Date:
09/23/2024
Closing Date:
10/13/2024 11:59 PM Eastern
Description
This position is responsible for providing hardware and software technical support, consultation, and/or training to users of computer and other information technology based systems located throughout college facilities. This position requires a basic knowledge and understanding of a wide variety of technologies and will interact with a broad range of users requiring strong communication skills and the ability to use a variety of technical resources. This position will work independently as well as in collaboration with the Information Services Department team.Example of Duties
Essential Duties and Responsibilities
include the following. Other duties may be assigned.Provides technical support related to information technology hardware and software by conducting technical trainings and providing helpdesk support to users.Identifies and troubleshoots problems associated with information technology hardware and software.Installs, maintains, updates, upgrades, and/or repairs information technology hardware and software.Prepares a variety of records and reports to document operations and comply with department policies and procedures.Performs other duties of a similar nature or level.Evaluates potential hardware and software to meet user needs.Supports hardware and software migrations; assists with capacity planning..Supervisory ResponsibilitiesThis position does not have supervisory responsibilities.Typical Qualifications
Education and/or ExperienceAssociate degree (A.S., A.A.) or two-year technical certificate in Computer Science or related area; and 2-4 years of related experience.Supplemental Information
An ACC on-line application
MUST
be fully completed for consideration, which includes a required letter of interest, transcript attachment. Resume attachments are welcome but will not be accepted in lieu of complete application.
For faculty positions,
all relevant full- and part-time teaching experience , including start and end dates of employment, should be
included on the application . Also,
all relevant full- and part-time work experience
related to the teaching discipline should be
included on the application , including start and end dates.
For non-faculty positions,
all relevant full- and part-time work experience
related to the position should be
included on the application , including start and end dates.
Alamance Community College provides a wide variety of benefits available to full time employees (this does not include full time temporary positions). These benefits include: North Carolina State Health Plan for Teachers and State Employees, dental, vision, life insurance, optional life and disability insurance plans, flexible spending account for health care/dependent care, NC State Retirement, and a deferred compensation program (401K, 457, 529). Alamance Community College also offers leave based on years of service (vacation, sick, FMLA, military, community service, personal observance) in addition to paid holidays and longevity pay. The College also provides up to eight weeks of paid parental leave to qualifying employees. ACC houses an on-site child care center operated by LifeSpan, Inc.
ACC is engaging in a three-year strategic plan called ACC Forward that involves, among other priorities, a focus on ehnancing employee resources including those related to mental and physical health and wellness.