City of Jacksonville, North Carolina
IT Support Specialist
City of Jacksonville, North Carolina, Jacksonville, North Carolina, United States, 28540
Salary:
$47,645.52 - $76,232.48 Annually
Location :
Jacksonville, NC
Job Type:
Regular - Full Time
Job Number:
FY25-00144
Department:
Information Technology Services
Division:
Data Processing
Opening Date:
09/27/2024
Closing Date:
10/11/2024 11:59 PM Eastern
General Definition of Work
A Little About The City:
Jacksonville has one of the youngest demographics in the US with a median age of 22.8 and an estimated population of 75-80,000. The City offers a great work/life balance. We are rich in history and deep in pride of our local military as demonstrated at Lejeune Memorial Gardens near Marine Corp Base Camp Lejeune and New River Air Station. Many of our military return and plant roots here because of the lifestyle and all that the City has to offer. Another reason people stay in Jacksonville... We are a Caring Community as stated in our City seal.
The Information Technology Department:
The City of Jacksonville Employees are becoming more and more dependent on the services offered by the Information Technology Services department. The goal of the ITS department is to ensure that the network and all operations are fully functional for the use of all citizens and employees at all times. The City of Jacksonville uses many different programs to facilitate all the City does for the citizens and its employees. It is the duty of the ITS department to train and assist all users in these programs.
General Description:
The City of Jacksonville is seeking an energetic and passionate IT Support Specialist. The ideal candidate has customer service as part of their core and a willingness to ensure that our customers get world-class service. They will also have a deep interest in all things IT with background and understanding of how to solve basic IT related issues such as installing and troubleshooting hardware, software, and peripherals. The IT Support Specialist performs intermediate technical work troubleshooting user problems, installing and maintaining hardware, software and peripheral equipment; does related work as required. Work is performed under regular supervision.
The salary posted is the full salary range for this position. The starting salary is expected to be in the range of $47,645.52
- $61,939.18 depending on qualifications.
To learn more about our organization's work culture, click
HERE
!
Essential Functions/Typical Tasks
Providing support to users; troubleshooting user problems; providing customer service assistance; preparing records and files.(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Answers calls to the help desk.Troubleshoots basic help desk calls via the telephone.Enters trouble calls, emails into Helpstar program in order to maintain the database.Assists users in resolving tier one software, network and hardware problems in a timely and courteous manner.Coordinates with users on planned outages and other service interruptions.Diagnoses and corrects first line PC operating systems, application programming and peripheral hardware problems.Escalates problems that cannot be resolved to appropriate second tier support staff.Maintains equipment, training, fixed assets and other pertinent information in Helpstar system.Assists with hardware repair and replacement as needed.Creates, maintains and terminates accounts in HTE, VOIP, Windows and Badging systems.Maintains and coordinates check out system of laptops and projectors; maintains checkout calendar.Installs new software and hardware.Assists with cellular phones and blackberry phones.Performs related tasks as required.
Required Education and Experience
Any combination of education and experience equivalent to graduation from an accredited community college with major course work in computer science, information technology or related field and 6 months to 2 years experience in the use and operation of computer operating systems.
Possession of an appropriate driver's license valid in the state of North Carolina.Knowledge, Skills and Abilities
General knowledge of personal computer and office automation systems, software and programs; general knowledge of the principles and practices in the preparation of personal computer programs; skill in the use of software operating systems; ability to understand and follow written or oral procedures and instructions; ability to analyze software programs and make program adjustments; ability to train users of office automation hardware and software systems; skill in the operation of personal computer equipment; ability to establish and maintain effective working relationships with associates.
Equal Employment Opportunity
The City of Jacksonville is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, sex, national origin, age, marital status, religion, or disabilities unrelated to the essential function of the position.
The City of Jacksonville offers a comprehensive benefits package to all eligible employees.
01
Do you have a valid drivers license?
YesNo
02
Do you have at least six months experience in the use and operation of computer operating system?
YesNo
03
Briefly describe your experience in the use and operation of computer operating systems.
04
Do you have at least one year of customer service experience?
YesNo
Required Question
$47,645.52 - $76,232.48 Annually
Location :
Jacksonville, NC
Job Type:
Regular - Full Time
Job Number:
FY25-00144
Department:
Information Technology Services
Division:
Data Processing
Opening Date:
09/27/2024
Closing Date:
10/11/2024 11:59 PM Eastern
General Definition of Work
A Little About The City:
Jacksonville has one of the youngest demographics in the US with a median age of 22.8 and an estimated population of 75-80,000. The City offers a great work/life balance. We are rich in history and deep in pride of our local military as demonstrated at Lejeune Memorial Gardens near Marine Corp Base Camp Lejeune and New River Air Station. Many of our military return and plant roots here because of the lifestyle and all that the City has to offer. Another reason people stay in Jacksonville... We are a Caring Community as stated in our City seal.
The Information Technology Department:
The City of Jacksonville Employees are becoming more and more dependent on the services offered by the Information Technology Services department. The goal of the ITS department is to ensure that the network and all operations are fully functional for the use of all citizens and employees at all times. The City of Jacksonville uses many different programs to facilitate all the City does for the citizens and its employees. It is the duty of the ITS department to train and assist all users in these programs.
General Description:
The City of Jacksonville is seeking an energetic and passionate IT Support Specialist. The ideal candidate has customer service as part of their core and a willingness to ensure that our customers get world-class service. They will also have a deep interest in all things IT with background and understanding of how to solve basic IT related issues such as installing and troubleshooting hardware, software, and peripherals. The IT Support Specialist performs intermediate technical work troubleshooting user problems, installing and maintaining hardware, software and peripheral equipment; does related work as required. Work is performed under regular supervision.
The salary posted is the full salary range for this position. The starting salary is expected to be in the range of $47,645.52
- $61,939.18 depending on qualifications.
To learn more about our organization's work culture, click
HERE
!
Essential Functions/Typical Tasks
Providing support to users; troubleshooting user problems; providing customer service assistance; preparing records and files.(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Answers calls to the help desk.Troubleshoots basic help desk calls via the telephone.Enters trouble calls, emails into Helpstar program in order to maintain the database.Assists users in resolving tier one software, network and hardware problems in a timely and courteous manner.Coordinates with users on planned outages and other service interruptions.Diagnoses and corrects first line PC operating systems, application programming and peripheral hardware problems.Escalates problems that cannot be resolved to appropriate second tier support staff.Maintains equipment, training, fixed assets and other pertinent information in Helpstar system.Assists with hardware repair and replacement as needed.Creates, maintains and terminates accounts in HTE, VOIP, Windows and Badging systems.Maintains and coordinates check out system of laptops and projectors; maintains checkout calendar.Installs new software and hardware.Assists with cellular phones and blackberry phones.Performs related tasks as required.
Required Education and Experience
Any combination of education and experience equivalent to graduation from an accredited community college with major course work in computer science, information technology or related field and 6 months to 2 years experience in the use and operation of computer operating systems.
Possession of an appropriate driver's license valid in the state of North Carolina.Knowledge, Skills and Abilities
General knowledge of personal computer and office automation systems, software and programs; general knowledge of the principles and practices in the preparation of personal computer programs; skill in the use of software operating systems; ability to understand and follow written or oral procedures and instructions; ability to analyze software programs and make program adjustments; ability to train users of office automation hardware and software systems; skill in the operation of personal computer equipment; ability to establish and maintain effective working relationships with associates.
Equal Employment Opportunity
The City of Jacksonville is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, sex, national origin, age, marital status, religion, or disabilities unrelated to the essential function of the position.
The City of Jacksonville offers a comprehensive benefits package to all eligible employees.
01
Do you have a valid drivers license?
YesNo
02
Do you have at least six months experience in the use and operation of computer operating system?
YesNo
03
Briefly describe your experience in the use and operation of computer operating systems.
04
Do you have at least one year of customer service experience?
YesNo
Required Question