New Hanover County, NC
Information Technology Support Specialist
New Hanover County, NC, Wilmington, North Carolina, United States, 28412
Salary:
$51,111.00 - $86,889.00 Annually
Location :
New Hanover County, NC
Job Type:
Full-Time
Job Number:
202400285
Department:
INFORMATION TECHNOLOGY
Opening Date:
09/26/2024
Closing Date:
10/10/2024 11:59 PM Eastern
Position Information
The Information Technology Department is looking for a skilled and tech-savvy individual to fulfill the role of an
IT Support Specialist . This position involves supporting the County's computer systems by handling special projects, troubleshooting hardware and software issues, and managing network access, communications, and security for end-users and groups across a diverse network environment encompassing intranet, internet, wireless, and legacy systems.
Responsibilities Include:Provides end-user support for computer applications which include creating and deleting accounts and loading new data into systems.Accepts and responds to Customer requests through an online ticketing system.Completes special computer projects to include researching and testing necessary products, making recommendations, developing standards, overseeing implementation, and documenting the process.Monitors hardware, software, and telecommunications equipment to include installing and upgrading applications; configuring programs to meet end-user needs; troubleshooting issues; and reviewing usage reports.Coordinates system security to include assigning users' appropriate identification information; adding and deleting users as necessary; assessing individual access needs and troubleshooting system access issues.Consults with end users/managers to determine the needs & requirements for customer.Trains end users in the use of applications and hardware.Diagnoses & resolves problems reported through a ticket system.Performs other duties of a similar nature or level.Performs work during emergency/disaster situations.New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.
Hours:8:00 AM - 5:00 PM, Monday - Friday.Must be available to report for emergency work assignment during emergency situations.
Employment Type:Full-time, non-exempt
Salary Information:The hiring range for this position is
$51,111 - $69,000, plus a competitive benefits package.
Salary will be determined based on qualifications, internal equity, budget, and market considerations. New Hanover County offers:
Employer paid 401k contributions;Retirement plan through the NC Retirement system;Flex time and telework availability, depending on your position;Paid sick and personal leave + 13 paid holidays per year;Paid parental leave;Paid community services leave to give back to our community;Education leave to obtain a degree within your line of work;Medical, dental, and vision insurance + many other insurance options;Onsite, employer-paid health and wellness center;Professional development trainings & leadership initiatives;Opportunities to make a difference in your community;And so much more!We invite you to explore our careers page at for additional information about why New Hanover County is a great place to work, and to check out our competitive benefits package.Qualifications
Required Education and Experience:Associate's Degree in Computer Science or a related field and two (2) years of experience installing and troubleshooting computer problems; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.Knowledge of:
Principles of computer hardware, software, and networkingGeneral computer operationsHardware, software, and services vendorsCustomer service techniquesWork monitoring techniquesVarious software applications; internet concepts; and basic business principlesAbility to work with other team members troubleshoot and escalate complex problems or tasks.Skilled in:
Assigning and monitoring workAnalyzing end-users system and program needsInstalling and configuring PCs and printersGenerating automated reportsMonitoring and maintaining computer system securityConfiguring systems and softwareProviding customer serviceLoading data into computer systemsCommunication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.Licenses/Certifications
CompTIA Security+ CompTIA Network+ CompTIA A+
Valid Driver's License (from any state) and good driving record required at time of application.Valid North Carolina Driver's License required by first date of employment with good driving record.Other Information
Applicant Information:After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for.
All updates re
garding an application can be
viewed through your applicant portal.
New Hanover County offers a competitive benefits package designed to encourage and support your health, well-being and productivity to include
Employer paid 401k deferred compensation contributions (5% for sworn law enforcement and 2.5% for all other benefits eligible positions);Retirement plan through the NC Retirement system;Paid sick and personal leave + 13 paid holidays per year;Paid parental leave;Paid community services leave to give back to our community;Education leave to obtain a degree within your line of work;Medical, dental, vision insurance + many other insurance options;Employee assistance program;100% employer paid long term disability;Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist;Professional development trainings & leadership initiatives;Opportunities to make a difference in your community;And so much more!
Benefit options for eligible positions include medical, dental, elective supplemental insurance options including short-term disability, vision, flexible spending accounts, voluntary term life, cancer, accident, and critical illness policies.
Employees who elect medical and dental insurance within the specified timelines provided during on-boarding, will have coverage effective on their date of hire.
For more information about New Hanover County benefit options, including our benefit rates, please click
Please check out our careers page at
for more information on why New Hanover County is a great place to work.Note:
All positions listed as temporary, casual part time, volunteer, and intern are not eligible to receive benefits.
P art-time position with fewer than 20 scheduled hours per week will not include benefits.
01
Indicate which of the following matches your education level:
Assoicate's Degree in Computer Science or a related fieldBachelor's Degree or higher in Computer Science or a related fieldNo degree in Computer Science or a related field
02
If you indicated a degree in a field related to Computer Science, what is the field and how is it related?
03
Indicate the length of your experience installing and troubleshooting computer systems in a government organization:
No experience installing and troubleshooting computer systems in a government organizationLess than 1 year of experience installing and troubleshooting computer systems in a government organization1 year but fewer than 2 years of experience installing and troubleshooting computer systems in a government organization2 years but fewer than 4 years of experience installing and troubleshooting computer systems outside of a government organization4 or more years of experience installing and troubleshooting computer systems outside of a government organization
04
Indicate the length of your of experience installing and troubleshooting computer systems outside of a government organization:
No experience installing and troubleshooting computer systems outside of a government organizationLess than 1 year of experience installing and troubleshooting computer systems outside of a government organization1 year but fewer than 2 years of experience installing and troubleshooting computer systems outside of a government organization2 years but fewer than 4 years of experience installing and troubleshooting computer systems outside of a government organization4 or more years of experience installing and troubleshooting computer systems outside of a government organization
05
Please indicate which of the following licenses and/or certifications you hold:
CompTIA Security+CompTIA Network+CompTIA A+None of the above
06
Indicate the length of your work experience installing and supporting Microsoft Office Applications:
No work experience installing and supporting Microsoft Office ApplicationsLess than 1 year of work experience installing and supporting Microsoft Office Applications1 year but fewer than 2 years of work experience installing and supporting Microsoft Office Applications2 years but fewer than 3 years of work experience installing and supporting Microsoft Office Applications3 or more years of work experience installing and supporting Microsoft Office Applications
07
Do you have a valid North Carolina Driver's license?
YesNo
08
Are you eligible to obtain a NC Driver's License?
YesNon/a - already have NC DL
09
Have you had your driver's license suspended or revoked for any reason in the last three years?
YesNo
10
Have you had 2 or more driving violation tickets in the previous 12 months or 3 or more in the previous 25 months? Please note: Answering yes to this question will not automatically disqualify you from consideration for the position.
YesNo
Required Question
$51,111.00 - $86,889.00 Annually
Location :
New Hanover County, NC
Job Type:
Full-Time
Job Number:
202400285
Department:
INFORMATION TECHNOLOGY
Opening Date:
09/26/2024
Closing Date:
10/10/2024 11:59 PM Eastern
Position Information
The Information Technology Department is looking for a skilled and tech-savvy individual to fulfill the role of an
IT Support Specialist . This position involves supporting the County's computer systems by handling special projects, troubleshooting hardware and software issues, and managing network access, communications, and security for end-users and groups across a diverse network environment encompassing intranet, internet, wireless, and legacy systems.
Responsibilities Include:Provides end-user support for computer applications which include creating and deleting accounts and loading new data into systems.Accepts and responds to Customer requests through an online ticketing system.Completes special computer projects to include researching and testing necessary products, making recommendations, developing standards, overseeing implementation, and documenting the process.Monitors hardware, software, and telecommunications equipment to include installing and upgrading applications; configuring programs to meet end-user needs; troubleshooting issues; and reviewing usage reports.Coordinates system security to include assigning users' appropriate identification information; adding and deleting users as necessary; assessing individual access needs and troubleshooting system access issues.Consults with end users/managers to determine the needs & requirements for customer.Trains end users in the use of applications and hardware.Diagnoses & resolves problems reported through a ticket system.Performs other duties of a similar nature or level.Performs work during emergency/disaster situations.New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.
Hours:8:00 AM - 5:00 PM, Monday - Friday.Must be available to report for emergency work assignment during emergency situations.
Employment Type:Full-time, non-exempt
Salary Information:The hiring range for this position is
$51,111 - $69,000, plus a competitive benefits package.
Salary will be determined based on qualifications, internal equity, budget, and market considerations. New Hanover County offers:
Employer paid 401k contributions;Retirement plan through the NC Retirement system;Flex time and telework availability, depending on your position;Paid sick and personal leave + 13 paid holidays per year;Paid parental leave;Paid community services leave to give back to our community;Education leave to obtain a degree within your line of work;Medical, dental, and vision insurance + many other insurance options;Onsite, employer-paid health and wellness center;Professional development trainings & leadership initiatives;Opportunities to make a difference in your community;And so much more!We invite you to explore our careers page at for additional information about why New Hanover County is a great place to work, and to check out our competitive benefits package.Qualifications
Required Education and Experience:Associate's Degree in Computer Science or a related field and two (2) years of experience installing and troubleshooting computer problems; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.Knowledge of:
Principles of computer hardware, software, and networkingGeneral computer operationsHardware, software, and services vendorsCustomer service techniquesWork monitoring techniquesVarious software applications; internet concepts; and basic business principlesAbility to work with other team members troubleshoot and escalate complex problems or tasks.Skilled in:
Assigning and monitoring workAnalyzing end-users system and program needsInstalling and configuring PCs and printersGenerating automated reportsMonitoring and maintaining computer system securityConfiguring systems and softwareProviding customer serviceLoading data into computer systemsCommunication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.Licenses/Certifications
CompTIA Security+ CompTIA Network+ CompTIA A+
Valid Driver's License (from any state) and good driving record required at time of application.Valid North Carolina Driver's License required by first date of employment with good driving record.Other Information
Applicant Information:After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for.
All updates re
garding an application can be
viewed through your applicant portal.
New Hanover County offers a competitive benefits package designed to encourage and support your health, well-being and productivity to include
Employer paid 401k deferred compensation contributions (5% for sworn law enforcement and 2.5% for all other benefits eligible positions);Retirement plan through the NC Retirement system;Paid sick and personal leave + 13 paid holidays per year;Paid parental leave;Paid community services leave to give back to our community;Education leave to obtain a degree within your line of work;Medical, dental, vision insurance + many other insurance options;Employee assistance program;100% employer paid long term disability;Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist;Professional development trainings & leadership initiatives;Opportunities to make a difference in your community;And so much more!
Benefit options for eligible positions include medical, dental, elective supplemental insurance options including short-term disability, vision, flexible spending accounts, voluntary term life, cancer, accident, and critical illness policies.
Employees who elect medical and dental insurance within the specified timelines provided during on-boarding, will have coverage effective on their date of hire.
For more information about New Hanover County benefit options, including our benefit rates, please click
Please check out our careers page at
for more information on why New Hanover County is a great place to work.Note:
All positions listed as temporary, casual part time, volunteer, and intern are not eligible to receive benefits.
P art-time position with fewer than 20 scheduled hours per week will not include benefits.
01
Indicate which of the following matches your education level:
Assoicate's Degree in Computer Science or a related fieldBachelor's Degree or higher in Computer Science or a related fieldNo degree in Computer Science or a related field
02
If you indicated a degree in a field related to Computer Science, what is the field and how is it related?
03
Indicate the length of your experience installing and troubleshooting computer systems in a government organization:
No experience installing and troubleshooting computer systems in a government organizationLess than 1 year of experience installing and troubleshooting computer systems in a government organization1 year but fewer than 2 years of experience installing and troubleshooting computer systems in a government organization2 years but fewer than 4 years of experience installing and troubleshooting computer systems outside of a government organization4 or more years of experience installing and troubleshooting computer systems outside of a government organization
04
Indicate the length of your of experience installing and troubleshooting computer systems outside of a government organization:
No experience installing and troubleshooting computer systems outside of a government organizationLess than 1 year of experience installing and troubleshooting computer systems outside of a government organization1 year but fewer than 2 years of experience installing and troubleshooting computer systems outside of a government organization2 years but fewer than 4 years of experience installing and troubleshooting computer systems outside of a government organization4 or more years of experience installing and troubleshooting computer systems outside of a government organization
05
Please indicate which of the following licenses and/or certifications you hold:
CompTIA Security+CompTIA Network+CompTIA A+None of the above
06
Indicate the length of your work experience installing and supporting Microsoft Office Applications:
No work experience installing and supporting Microsoft Office ApplicationsLess than 1 year of work experience installing and supporting Microsoft Office Applications1 year but fewer than 2 years of work experience installing and supporting Microsoft Office Applications2 years but fewer than 3 years of work experience installing and supporting Microsoft Office Applications3 or more years of work experience installing and supporting Microsoft Office Applications
07
Do you have a valid North Carolina Driver's license?
YesNo
08
Are you eligible to obtain a NC Driver's License?
YesNon/a - already have NC DL
09
Have you had your driver's license suspended or revoked for any reason in the last three years?
YesNo
10
Have you had 2 or more driving violation tickets in the previous 12 months or 3 or more in the previous 25 months? Please note: Answering yes to this question will not automatically disqualify you from consideration for the position.
YesNo
Required Question