Yount Hyde and Barbour
IT Helpdesk Support Specialist I
Yount Hyde and Barbour, Winchester, Virginia, United States, 22603
You chart the course; we help you lift off. At YHB, we aren't limited by small-firm constraints or stuck in the big-firm mentality. We aim to hire great people who want to take ownership of their careers while we help to provide the tools for success. As an IT Helpdesk Support Specialist I with YHB, you will be responsible for being the first point of contact for IT-related issues within the organization. This role is responsible for troubleshooting and resolving a variety of technical problems and ensuring a smooth and productive work environment for our internal staff. This position will also be needed to support the firm's IT infrastructure, which includes managing and updating the firm's laptops, PC's, printers, and other peripherals.
Roles & Responsibilities
Technical Expertise & Quality
Serve as the first line of support for IT issues, including hardware, business software, operating system, and network-related problems.Respond to and manage incoming support requests via phone, chat, email, and ticketing systems.Diagnose and resolve technical issues related to desktop and laptop computers, printers, and other office equipment.Assist with the setup, configuration, and maintenance of computer systems and software.Perform routine maintenance tasks, such as updates and patches, to ensure system reliability and security.Keep an accurate record of Firm Assets.Participate in a rotating on-call environment.Maintains security permissions of data and user accounts.Document and track support issues, solutions, and procedures in the IT helpdesk system.Escalate complex issues to higher-level IT staff or specialized teams as needed.Provide exceptional customer service and support to end-users, demonstrating effective communication skills and a patient, problem-solving approach.Contribute to IT projects and initiatives as assigned, including system upgrades and software rollouts.Education, Experience, & Other Requirements
Bachelor's or associate degree in information technology, Computer Science, or a related field, or equivalent work experience.1-3 years of experience in an IT helpdesk or technical support role (preferred).Strong understanding of computer systems, mobile devices, IT principles and software applications.Experience with troubleshooting common operating systems and productivity software.Familiarity with networking, cloud concepts and basic IT security practices.Commitment and dedication to integrity, teamwork, innovation, and service.Effective verbal and written communication skillsAbility to travel to YHB offices, client locations, and/or training.Ability to lift/carry equipment up to 70lbs.
This description reflects the core activities of the role but is not intended to be all-inclusive and other duties within the group/department may be required in addition to changes in the emphasis of duties as required from time to time.
Roles & Responsibilities
Technical Expertise & Quality
Serve as the first line of support for IT issues, including hardware, business software, operating system, and network-related problems.Respond to and manage incoming support requests via phone, chat, email, and ticketing systems.Diagnose and resolve technical issues related to desktop and laptop computers, printers, and other office equipment.Assist with the setup, configuration, and maintenance of computer systems and software.Perform routine maintenance tasks, such as updates and patches, to ensure system reliability and security.Keep an accurate record of Firm Assets.Participate in a rotating on-call environment.Maintains security permissions of data and user accounts.Document and track support issues, solutions, and procedures in the IT helpdesk system.Escalate complex issues to higher-level IT staff or specialized teams as needed.Provide exceptional customer service and support to end-users, demonstrating effective communication skills and a patient, problem-solving approach.Contribute to IT projects and initiatives as assigned, including system upgrades and software rollouts.Education, Experience, & Other Requirements
Bachelor's or associate degree in information technology, Computer Science, or a related field, or equivalent work experience.1-3 years of experience in an IT helpdesk or technical support role (preferred).Strong understanding of computer systems, mobile devices, IT principles and software applications.Experience with troubleshooting common operating systems and productivity software.Familiarity with networking, cloud concepts and basic IT security practices.Commitment and dedication to integrity, teamwork, innovation, and service.Effective verbal and written communication skillsAbility to travel to YHB offices, client locations, and/or training.Ability to lift/carry equipment up to 70lbs.
This description reflects the core activities of the role but is not intended to be all-inclusive and other duties within the group/department may be required in addition to changes in the emphasis of duties as required from time to time.