Associa
Director of Community Management
Associa, Redmond, Washington, United States, 98052
Job Title:
Director of Community ManagementLocation:
Redmond, WAJob Description:JOB DUTIES AND RESPONSIBILITIES:Include but are not limited to:Community Management
Identify critical needs of branch clients and work with the Community Managers to fulfill those requirements as needed.Establish a relationship of trust and expertise with Board members, Vendors, and staff.Provide oversight of Community Managers in general operations of the branch.Establish positive relationships with stakeholders and other vendors at branch level.Assist executive management with strategic planning, business development, and fiscal operations at the branch level.Complete CCTR for clients within their book of business.Proofread & QA Board packets and meeting minutes and SLA’s for accuracy.Mentor Community Managers and develop key managers for growth opportunities and future Community Directors.Department Leadership
Identify the tools and resources necessary to meet the needs of all direct reports.Implement a strong focus to develop client and Community Manager retention.Develop a consistent pipeline of Community Managers for backfilling positions when needed.Identify the obstacles to a Community Manager's success and assist with reducing them with coaching, guidance, and leadership management.Identify, change, implement, and create Standard Operating Policies when needed.Establish a relationship of trust with colleagues and other Associa departments (i.e., CSSC, LHR, AOC).Monitor success metrics for all communities within your POD portfolio of communities.Enforce adherence to policies and standards within your division.Manage management contract renewal submissions to the BP two (2) months prior to expiration.Ensure budget is achieved for your division on accountable budget items.Set goals, objectives, and benchmarks for Community Managers and their assigned business units annually and communicate quarterly to team members with updates.Ensure that Community Managers work in unison with their designated Administrative Support personnel for maximum productivity.Coach, train, and implement PIP’s as needed for struggling direct reports.Identify Degreed courses for your direct reports and distribute accordingly.Educate, train, and continually communicate with all direct reports regarding Associa updates, policy changes, and internal communications.Deliver PPR’s quarterly for all members of your division.Conduct Monthly 1:1’s for all employees.Other
Plan and present training and other branch content at the Monthly Manager Meetings and partner with all departments and Directors for effective communication.Partner with the VP and BP regarding business development opportunities to meet branch budget goals.Work on special projects and special initiatives as directed by the VP and BP.Partner with other departments and Directors to help the company achieve the Branch Management Plan.Ad-hoc reporting and/or projects as needed.Attend CAI networking meetings.Other duties as assigned.KNOWLEDGE AND SKILLS:Knowledge of accounting principles and ability to read and explain financials.Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.Professional communication skills (phone, interpersonal, written, verbal, etc.).Self-motivated, proactive, detail-oriented, and a team player.Confidentiality and discretion in the performance of all duties and responsibilities.Time management and time-critical prioritization skills.EDUCATION AND EXPERIENCE:Bachelor’s Degree or industry equivalent experience.5+ years of directly related or closely related experience.5+ years of Management and/or Supervisory experience.5+ years of Community Association experience.CERTIFICATIONS OR LICENSES:Valid driver’s license required.State of Nevada Community Management License and designations.WORKING CONDITIONS:Ability to attend HOA Board meetings as needed which require occasional evening meetings.Reliable transportation.TRAVEL REQUIREMENTS:Limited travel may be required.Company Description:With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit
www.associaonline.com
.
#J-18808-Ljbffr
Director of Community ManagementLocation:
Redmond, WAJob Description:JOB DUTIES AND RESPONSIBILITIES:Include but are not limited to:Community Management
Identify critical needs of branch clients and work with the Community Managers to fulfill those requirements as needed.Establish a relationship of trust and expertise with Board members, Vendors, and staff.Provide oversight of Community Managers in general operations of the branch.Establish positive relationships with stakeholders and other vendors at branch level.Assist executive management with strategic planning, business development, and fiscal operations at the branch level.Complete CCTR for clients within their book of business.Proofread & QA Board packets and meeting minutes and SLA’s for accuracy.Mentor Community Managers and develop key managers for growth opportunities and future Community Directors.Department Leadership
Identify the tools and resources necessary to meet the needs of all direct reports.Implement a strong focus to develop client and Community Manager retention.Develop a consistent pipeline of Community Managers for backfilling positions when needed.Identify the obstacles to a Community Manager's success and assist with reducing them with coaching, guidance, and leadership management.Identify, change, implement, and create Standard Operating Policies when needed.Establish a relationship of trust with colleagues and other Associa departments (i.e., CSSC, LHR, AOC).Monitor success metrics for all communities within your POD portfolio of communities.Enforce adherence to policies and standards within your division.Manage management contract renewal submissions to the BP two (2) months prior to expiration.Ensure budget is achieved for your division on accountable budget items.Set goals, objectives, and benchmarks for Community Managers and their assigned business units annually and communicate quarterly to team members with updates.Ensure that Community Managers work in unison with their designated Administrative Support personnel for maximum productivity.Coach, train, and implement PIP’s as needed for struggling direct reports.Identify Degreed courses for your direct reports and distribute accordingly.Educate, train, and continually communicate with all direct reports regarding Associa updates, policy changes, and internal communications.Deliver PPR’s quarterly for all members of your division.Conduct Monthly 1:1’s for all employees.Other
Plan and present training and other branch content at the Monthly Manager Meetings and partner with all departments and Directors for effective communication.Partner with the VP and BP regarding business development opportunities to meet branch budget goals.Work on special projects and special initiatives as directed by the VP and BP.Partner with other departments and Directors to help the company achieve the Branch Management Plan.Ad-hoc reporting and/or projects as needed.Attend CAI networking meetings.Other duties as assigned.KNOWLEDGE AND SKILLS:Knowledge of accounting principles and ability to read and explain financials.Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.Professional communication skills (phone, interpersonal, written, verbal, etc.).Self-motivated, proactive, detail-oriented, and a team player.Confidentiality and discretion in the performance of all duties and responsibilities.Time management and time-critical prioritization skills.EDUCATION AND EXPERIENCE:Bachelor’s Degree or industry equivalent experience.5+ years of directly related or closely related experience.5+ years of Management and/or Supervisory experience.5+ years of Community Association experience.CERTIFICATIONS OR LICENSES:Valid driver’s license required.State of Nevada Community Management License and designations.WORKING CONDITIONS:Ability to attend HOA Board meetings as needed which require occasional evening meetings.Reliable transportation.TRAVEL REQUIREMENTS:Limited travel may be required.Company Description:With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit
www.associaonline.com
.
#J-18808-Ljbffr