Live On NY
Senior Donor Coordinator- Night Shift
Live On NY, Long Island City, New York, United States, 11101
Overview
At LiveOnNY we save lives, provide comfort, and strengthen legacies through organ, eye and tissue donation for the 13 million New Yorkers we serve.
The Senior Donor Coordinator:
Effectively screens, triages and refers incoming donor related telephone calls in accordance with established procedures. Provides hospital personnel and all callers with prompt, efficient processing of incoming and outgoing calls.
Utilizes best practice to fully optimize organ and tissue referral and donation potential. Approaches families regarding the process of donation. Obtains consent from the family for tissue donation after presenting the donation option. Coordinates tissue allocation after screening for medical suitability. Supports and fosters the mission of the organization and its commitment to organ and tissue donation.
***Must reside in New York Metro Area***
Responsibilities
Senior Donor Coordinator Responsibilities:
Maintains all the skills required to perform the Donor Coordinator position including, triaging incomingcalls, collecting hospital and patient information, evaluating suitability, documenting extensivemedical/social history, inputting and reviewing referral information.
Immediately directs organ referral calls to appropriate Clinical Referral Coordinator.
Discusses screening information with Shift Leader or AOD, as appropriate.
Offers families the opportunity to donate in accordance with LiveOnNY's protocols.
Interacts with death and grieving families in a caring and professional manner. Maintains authorizationand approach levels consistent with at least 90% of departmental goals.
Obtains and documents medical/social history provided by next of kin.
Places status follow- up calls to hospital staff on pending tissue referrals.
Coordinates all aspects required for donation to occur, including coordinating the recovery processwith other participating agencies such as eye and skin banks, hospital, medical examiner/coroner,transportation vendors, and funeral home directors.
Notifies Tissue Recovery Team Leader and appropriate staff regarding Tissue authorization anddonation.
Completes a huddle with Shift Leader/AOD on dashboard activities.
Makes an initial quality assurance check of completed documentation and assists Donor Coordinatorswith chart completion.
Works with Quality Systems department to ensure all necessary information isprovided.
Completes required paperwork associated with referrals and shift report for Donor Center Manager.Utilizes medical information from remote EMR access to obtain and evaluate available medical recordsfor tissue/eye suitability.
Assists in precepting and offering guidance to new Donor Center staff.
Attends and participates in required departmental meetings, trainings and process improvementinitiatives.
Completes special projects and data requests as needed.
All employees, at every level, are empowered and expected to be committed to participate incontinuous process improvement.
Other duties may be assigned.
Qualifications
Senior Donor Coordinator Qualifications:
Bachelor's degree
in health-related field or/and
Associate's degree
required
1-3 yrs related work experience
with families and patients in grief/crisis situations required
Strong knowledge of medical terminology, and the ability to make sound clinical assessments in crucial situations is required
LiveOnNY offers a competitive salary & comprehensive benefits package.403(b) deferred annuityMedical/Vision/Dental/LifeTuition reimbursementPaid time OffPet InsuranceLife InsuranceCellular plan discountsAuto Insurance discounts
***Must reside in New York Metro Area***
Salary Range: $59,797 - $74,746
At LiveOnNY we save lives, provide comfort, and strengthen legacies through organ, eye and tissue donation for the 13 million New Yorkers we serve.
The Senior Donor Coordinator:
Effectively screens, triages and refers incoming donor related telephone calls in accordance with established procedures. Provides hospital personnel and all callers with prompt, efficient processing of incoming and outgoing calls.
Utilizes best practice to fully optimize organ and tissue referral and donation potential. Approaches families regarding the process of donation. Obtains consent from the family for tissue donation after presenting the donation option. Coordinates tissue allocation after screening for medical suitability. Supports and fosters the mission of the organization and its commitment to organ and tissue donation.
***Must reside in New York Metro Area***
Responsibilities
Senior Donor Coordinator Responsibilities:
Maintains all the skills required to perform the Donor Coordinator position including, triaging incomingcalls, collecting hospital and patient information, evaluating suitability, documenting extensivemedical/social history, inputting and reviewing referral information.
Immediately directs organ referral calls to appropriate Clinical Referral Coordinator.
Discusses screening information with Shift Leader or AOD, as appropriate.
Offers families the opportunity to donate in accordance with LiveOnNY's protocols.
Interacts with death and grieving families in a caring and professional manner. Maintains authorizationand approach levels consistent with at least 90% of departmental goals.
Obtains and documents medical/social history provided by next of kin.
Places status follow- up calls to hospital staff on pending tissue referrals.
Coordinates all aspects required for donation to occur, including coordinating the recovery processwith other participating agencies such as eye and skin banks, hospital, medical examiner/coroner,transportation vendors, and funeral home directors.
Notifies Tissue Recovery Team Leader and appropriate staff regarding Tissue authorization anddonation.
Completes a huddle with Shift Leader/AOD on dashboard activities.
Makes an initial quality assurance check of completed documentation and assists Donor Coordinatorswith chart completion.
Works with Quality Systems department to ensure all necessary information isprovided.
Completes required paperwork associated with referrals and shift report for Donor Center Manager.Utilizes medical information from remote EMR access to obtain and evaluate available medical recordsfor tissue/eye suitability.
Assists in precepting and offering guidance to new Donor Center staff.
Attends and participates in required departmental meetings, trainings and process improvementinitiatives.
Completes special projects and data requests as needed.
All employees, at every level, are empowered and expected to be committed to participate incontinuous process improvement.
Other duties may be assigned.
Qualifications
Senior Donor Coordinator Qualifications:
Bachelor's degree
in health-related field or/and
Associate's degree
required
1-3 yrs related work experience
with families and patients in grief/crisis situations required
Strong knowledge of medical terminology, and the ability to make sound clinical assessments in crucial situations is required
LiveOnNY offers a competitive salary & comprehensive benefits package.403(b) deferred annuityMedical/Vision/Dental/LifeTuition reimbursementPaid time OffPet InsuranceLife InsuranceCellular plan discountsAuto Insurance discounts
***Must reside in New York Metro Area***
Salary Range: $59,797 - $74,746