Metasys Technologies
Technical Services - Office (DocuCare) Level 2
Metasys Technologies, Austin, Texas, us, 78716
Once selected you should be eligible to pass through the Drug Test and Background TestDriving- Greater than 51% (personal vehicle)
Job Title: Technical Services - Office (DocuCare) Level 2Location: Austin TX 78746Duration: 12+ months (possibilities of extension)Shift timing- Monday to Friday 8:00am to 05:00pm
ESSENTIAL FUNCTIONS: -
Client Relationship Management:
Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) processProvide on-going end user training on equipmentServices Delivery:
Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications
Break-fix activities account for 70% of role responsibilities.Provide IP address supportPerform basic equipment problem diagnosisPoint of contact for equipment removal and delivery for onsite supportContact service as required (Client and 3rd party)Utilize Client web-based applications as required to include Service Call HandlingAccurate call reporting on Equipment in Client designated systemsRemote Service call onsite support Driving (if required for duties)Download and install printer drivers on end-user equipmentPerform printer mapping to PC as requiredEscalate printer network issues to appropriate resourcePhysical as well as remote device management and controlDevice Configuration (Enter IP address, scanning templates, User access levelsScan to File/Email, etc) Monitor/apply current software updates/patches on site contact for remote solve resolutions requiring technical expertiseNon-Client device management as requiredPerform remote device monitoring and remote solve (Client Device Management)Identify and promote Client Office SolutionsPro-actively manage consumables and supplies using the DOS calculatorMaintain on-site operator replaceable parts inventoryCollect equipment meter information and submit for billing purposesPerform Data Entry for activity and asset trackingManage and maintain on-site parts inventory using PM4SKILLS: -
Lift and move up to 50 poundsRead, write and follow basic English instructionsCustomer service and communication skillsAbility to manage multiple tasksPerform duties with minimal supervisionBasic Equipment problem solving and diagnosis per training providedCustomer problem resolution including escalation as requiredCoordinate work tasks to ensure fulfilment of SOWsTrack and report account information as required - 1-2 years relevant experience resolving customer and equipment printing issuesEDUCATION:
Minimum High School diploma or equivalentEDUCATION VERIFICATION:
Yes
Metasys Technologies is an equal opportunity employerAll applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Job Title: Technical Services - Office (DocuCare) Level 2Location: Austin TX 78746Duration: 12+ months (possibilities of extension)Shift timing- Monday to Friday 8:00am to 05:00pm
ESSENTIAL FUNCTIONS: -
Client Relationship Management:
Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) processProvide on-going end user training on equipmentServices Delivery:
Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications
Break-fix activities account for 70% of role responsibilities.Provide IP address supportPerform basic equipment problem diagnosisPoint of contact for equipment removal and delivery for onsite supportContact service as required (Client and 3rd party)Utilize Client web-based applications as required to include Service Call HandlingAccurate call reporting on Equipment in Client designated systemsRemote Service call onsite support Driving (if required for duties)Download and install printer drivers on end-user equipmentPerform printer mapping to PC as requiredEscalate printer network issues to appropriate resourcePhysical as well as remote device management and controlDevice Configuration (Enter IP address, scanning templates, User access levelsScan to File/Email, etc) Monitor/apply current software updates/patches on site contact for remote solve resolutions requiring technical expertiseNon-Client device management as requiredPerform remote device monitoring and remote solve (Client Device Management)Identify and promote Client Office SolutionsPro-actively manage consumables and supplies using the DOS calculatorMaintain on-site operator replaceable parts inventoryCollect equipment meter information and submit for billing purposesPerform Data Entry for activity and asset trackingManage and maintain on-site parts inventory using PM4SKILLS: -
Lift and move up to 50 poundsRead, write and follow basic English instructionsCustomer service and communication skillsAbility to manage multiple tasksPerform duties with minimal supervisionBasic Equipment problem solving and diagnosis per training providedCustomer problem resolution including escalation as requiredCoordinate work tasks to ensure fulfilment of SOWsTrack and report account information as required - 1-2 years relevant experience resolving customer and equipment printing issuesEDUCATION:
Minimum High School diploma or equivalentEDUCATION VERIFICATION:
Yes
Metasys Technologies is an equal opportunity employerAll applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.