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Position Overview:

To provide assistance to the Administrator and all Department Managers in a prompt and courteous manner.

Essential Duties & Responsibilities:

• Provide customer service to all residents and their families.
• Monitoring the switchboard, answering and transferring of all incoming calls.
• Order and track Oxygen usage.
• Responsible for all CNA re-certifications.
• Sort and distribute resident/staff mail.
• Record meeting minutes for medical direction/professional standards.
• Distribute petty cash/balance drawers.
• Input of all information into residents file/database.
• Keep current on a daily basis resident disaster tags, ID bracelets, and resident list.
• Responsible for all office mailings.
• Responsible for all physician credentialing/current licenses and insurances.
• Responsible to keep current licenses/insurances/contracts on all vendors affiliated with the nursing home.

Basic Duties & Responsibilities:

• Oversee the daily operations of the Front Office.
• Oversee training and special projects for Front Office personnel..
• Work in conjunction with Bethany Administration and department managers to provide clerical support as needed.
• All other duties as assigned.

Education Required:

• High Diploma required.
• Knowledgeable of Business Administration a must.

Experience Required:

• 2-5 years experience in field of business/administration.

Hazards:

• No known hazards.

Equipment Used:

• Computer (Microsoft Office products), photocopier, fax machine, and general office equipment.

Working Conditions:

• Indoor - Manor
• Weekends and holidays may be required as needed; may be required to work past regular shift, or off-shifts as necessary.
• Working conditions for this position may include the following: inside, odors, adequate lighting, working with/around others, working alone.

Physical Demands:

• Light lifting required at times (<25 lbs, throughout the day).
• Constant seeing, hearing, talking, walking, sitting, standing, pushing wheelchairs, and concentration are required for this position.

Personal Protective Equipment & Uniform Requirements:

• Business-casual/professional attire.
• Appropriate Personal Protective Equipment when required.
• Bethany Village Photo I.D.

Additional Qualifications:

• Excellent supervisory skills and ability to be a good listener are beneficial to successful performance in this position; must be able to communicate with staff, residents, and the families of the residents.

• Resident-focused at all times, while acting as a pleasant professional is essential.
• Task-centeredness, punctuality, and a pleasant demeanor are beneficial to successful performance in this position.

This description is intended to provide a summary of the major duties, tasks, and responsibilities of the position and shall not be considered an exhaustive listing of all the work requirements.