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Customer Service Representative , Lawrenceville, Ga Primary responsibilities include: Handle incoming calls for replacement parts for aggregate-related equipment Identify customer needs and research parts Process customer inquiries, proposals and enter quotes/orders in a timely manner Administer entry of purchase orders and provide all backup needed to other departments Resolve order related problems, discrepancies, and customer related issues Accountable for order backlog management, tracking of orders and coordinating inbound/outbound shipments of parts Data Entry Filing Build and maintain customer relationships Perform other duties and/or special projects as required NorX, inc. Employees Enjoy: Paid Vacation Paid Holidays Health Benefits; 401K Competitive Salary Requirements: Aggregate industry experience preferred Ability to talk with customers by phone and receive orders Strong working knowledge of Microsoft Office applications including Outlook, Excel, and Word Excellent verbal and written communication skills Minimum 2 years inside sales experience in a high-volume environment preferred Ability to operate a forklift following safety policies Ability to occasionally lift up to 50 lbs. Ability to walk or stand for lengthy periods of time High work ethic, reliable and punctual in reporting for scheduled work Positive attitude and willingness to grow and contribute to overall team’s success Data Entry skills required Maintaining orderly paperwork Establish strong working relations with co-workers, customers and vendors High School or equivalent education Other Requirements: Pass a pre-employment drug screen and pre-employment physical