City of Elko, NV
Computer Information Systems Coordinator
City of Elko, NV - Elko, Nevada, us, 89802
Work at City of Elko, NV
Overview
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Overview
Salary :
$70,997.47 - $82,197.65 Annually Location :
1751 College Ave. Elko, NV Job Type:
Full-Time Job Number:
25-14 Department:
Information Systems Opening Date:
03/12/2025 Closing Date:
3/26/2025 5:00 PM Pacific
Description
Under general administrative direction from the City of Elko Information Systems Manager or Contracted Information System Representative, perform routine installation, maintenance, monitoring, and operations of City of Elko network, workstations, and/or stand-alone computers. Ensure system user's hardware and software is properly installed, network connectivity secure, and proper security utilized to protect the City of Elko IS network. Troubleshoot hardware and software problems. Provide technical assistance and training to system users and coordinate assigned activities with other City departments and outside agencies.
SUPERVISION EXERCISED No supervision is exercised in this position, however, this position may act as a lead over other technical staff. Essential Functions
( Performance of these functions is the reason the job exists. Assigned job tasks/duties are not limited to the essential functions) Establish new users including network connectivity and access, email accounts, phone system, hardware components, software rights (as assigned) and network security per the outlined checklist established for each City of Elko department. Monitor and assist City of Elko Information Systems Manager or Contracted Information System Representative in maintaining security of computer environment and devices, media, and physical environment and set up access for users of physical security devices as outlined in the City of Elko policy. Set up and maintain basic network operations, including assembly of network hardware, and provide assistance to the City of Elko IS Manager or Contracted Information System Representative. Monitor network backup; assist disaster recovery planning and implementation using backups and alternate hardware. Communicate concerns or possible improvements with City of Elko Information Systems Manager or Contracted Information System Representative. Participate in researching hardware and software components for procurement according to City of Elko Purchasing Policy, evaluate products in terms of City needs, make purchase recommendations to management, and prepare purchase orders for equipment/software as assigned. Participate in monitoring and evaluating the efficiency and effectiveness of IS Department service delivery methods and procedures; assess and monitor workload, administrative and support systems, and internal reporting relationships using help desk and/or project reporting. Identify opportunities for improvement in IS Department; participate in implementing any necessary changes. Continuously monitor and evaluate the efficiency and effectiveness of department service delivery methods and procedures. Verify that users and workstations comply with security policies such as passwords and anti-virus definitions; and install operating system patches and identify suspect activities that include social engineering aspects of security. Coordinate Information Systems Department activities with those of other departments and outside agencies and affected City of Elko personnel; provide assistance to all departments as necessary; prepare and present staff reports and other necessary correspondence. Refer major hardware, software or network problems to City of Elko Information Systems Manager or Contracted Information System Representative. Provide updates, status, and completion information to manager, help desk tracking system and/or users. Perform all work following established safety policies and procedures. Qualifications
Knowledge of:
Principles and practices of computer systems management, design, and maintenance; data management principles and practices; operational characteristics, capabilities, capacities, and limitation of computer and related peripheral equipment; Organization and management practices as applied to the analysis and evaluation of information systems programs, policies and operational needs; Design, operations, properties, and capabilities of networks and network cabling; Principles of telecommunications; Various software packages including desktop and network applications and operating systems; Principles and methods of system user training and education; Pertinent Federal, State, and local laws, codes and regulations; Safe driving principles and practices; Occupational hazards and standard safety practices necessary in the work environment. Skill and Ability to: Operate a variety of highly technical computer equipment, assemble and configure network components and associated services. Monitor, set up and maintain basic network operations, including assembly of network hardware, and provide assistance to the IT Manager or Contracted Information System Representative. Install, troubleshoot, monitor, diagnose, maintain and resolve problems with virtual server network and desktop computer equipment, peripherals, cabling, and application software; execute backups; Maintain good maintenance records using the City of Elko IT ticketing and/or IT Project system and follow operating instructions; Develop project plans; set goals and objectives; coordinate projects as instructed by City of Elko IS Manager or Contracted Information System Representative; clearly and effectively communicate changes and progress; accountable for project completion, timeline and budget management. Maintain technical skills, and pursue training and development opportunities as needed; continuously build knowledge and skills, and share expertise with others. Train or instruct users in the use of computer equipment and operating procedures. Install and maintain network cable. Accurately evaluate and prioritize hardware and software requests. Develop and recommend cost effective technical system improvements. Analyze problems, collect and research data, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals. Design and generate creative solutions, work flows and procedures. Use feedback to modify designs. Demonstrate attention to detail. Administer network maintenance agreements Research, analyze, and evaluate new service delivery methods, procedures and techniques. Allocate limited resources in a cost effective manner. Interpret and apply Federal, State and local policies, procedures, laws and regulations. Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs. Communicate clearly and concisely, both orally and in writing. Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work. Operate a motor vehicle safely, and according to City of Elko Vehicle Use Policy. Supplemental Information
Experience and/or Training:
Any combination of training, education, and experience that would provide the required knowledge and abilities. A typical way to gain the required knowledge and ability is:
Three (3) to Five (5) years of increasingly responsible professional computer experience involving information systems administration and basic network understanding required. Equivalent to an Associates of Art's degree with major course work in computer information systems technology preferred. Required Certifications and Licenses:
Possession of, or ability to obtain, an appropriate, valid driver's license required. Ability to pass required background and security clearance checks.
Physical Requirements: Essential duties require the following physical skills and work environment: Ability to sit, stand, walk, run, kneel, crouch, stoop, squat, crawl, twist, climb, and lift 50 lbs.; exposure to heat, cold, noise, outdoors and electrical hazards; ability to travel to different sites and locations. The City of Elko offers an excellent benefits package for all regular, full-time employees which includes but is not limited to the following (subject to change at any time):
Nevada Public Employees' Retirement System (PERS) - Employer Pay Contribution Plan Healthcare Insurance - Includes Medical, Dental and Vision plans
City of Elko contributes funds towards employees' Health Savings Account (HSA) City of Elko covers 100% of the health insurance premiums for employee individual coverage A portion of the premiums for dependent coverage are paid by the City of Elko
Life Insurance Coverage Short Term Disability Insurance Long Term Disability Insurance Eleven (11) Paid Holidays Annual Leave Plans Sick Leave Plans Military Leave Family Leave Educational Assistance Employee Assistance Program (EAP) Worker's Compensation No State Income Tax
$70,997.47 - $82,197.65 Annually Location :
1751 College Ave. Elko, NV Job Type:
Full-Time Job Number:
25-14 Department:
Information Systems Opening Date:
03/12/2025 Closing Date:
3/26/2025 5:00 PM Pacific
Description
Under general administrative direction from the City of Elko Information Systems Manager or Contracted Information System Representative, perform routine installation, maintenance, monitoring, and operations of City of Elko network, workstations, and/or stand-alone computers. Ensure system user's hardware and software is properly installed, network connectivity secure, and proper security utilized to protect the City of Elko IS network. Troubleshoot hardware and software problems. Provide technical assistance and training to system users and coordinate assigned activities with other City departments and outside agencies.
SUPERVISION EXERCISED No supervision is exercised in this position, however, this position may act as a lead over other technical staff. Essential Functions
( Performance of these functions is the reason the job exists. Assigned job tasks/duties are not limited to the essential functions) Establish new users including network connectivity and access, email accounts, phone system, hardware components, software rights (as assigned) and network security per the outlined checklist established for each City of Elko department. Monitor and assist City of Elko Information Systems Manager or Contracted Information System Representative in maintaining security of computer environment and devices, media, and physical environment and set up access for users of physical security devices as outlined in the City of Elko policy. Set up and maintain basic network operations, including assembly of network hardware, and provide assistance to the City of Elko IS Manager or Contracted Information System Representative. Monitor network backup; assist disaster recovery planning and implementation using backups and alternate hardware. Communicate concerns or possible improvements with City of Elko Information Systems Manager or Contracted Information System Representative. Participate in researching hardware and software components for procurement according to City of Elko Purchasing Policy, evaluate products in terms of City needs, make purchase recommendations to management, and prepare purchase orders for equipment/software as assigned. Participate in monitoring and evaluating the efficiency and effectiveness of IS Department service delivery methods and procedures; assess and monitor workload, administrative and support systems, and internal reporting relationships using help desk and/or project reporting. Identify opportunities for improvement in IS Department; participate in implementing any necessary changes. Continuously monitor and evaluate the efficiency and effectiveness of department service delivery methods and procedures. Verify that users and workstations comply with security policies such as passwords and anti-virus definitions; and install operating system patches and identify suspect activities that include social engineering aspects of security. Coordinate Information Systems Department activities with those of other departments and outside agencies and affected City of Elko personnel; provide assistance to all departments as necessary; prepare and present staff reports and other necessary correspondence. Refer major hardware, software or network problems to City of Elko Information Systems Manager or Contracted Information System Representative. Provide updates, status, and completion information to manager, help desk tracking system and/or users. Perform all work following established safety policies and procedures. Qualifications
Knowledge of:
Principles and practices of computer systems management, design, and maintenance; data management principles and practices; operational characteristics, capabilities, capacities, and limitation of computer and related peripheral equipment; Organization and management practices as applied to the analysis and evaluation of information systems programs, policies and operational needs; Design, operations, properties, and capabilities of networks and network cabling; Principles of telecommunications; Various software packages including desktop and network applications and operating systems; Principles and methods of system user training and education; Pertinent Federal, State, and local laws, codes and regulations; Safe driving principles and practices; Occupational hazards and standard safety practices necessary in the work environment. Skill and Ability to: Operate a variety of highly technical computer equipment, assemble and configure network components and associated services. Monitor, set up and maintain basic network operations, including assembly of network hardware, and provide assistance to the IT Manager or Contracted Information System Representative. Install, troubleshoot, monitor, diagnose, maintain and resolve problems with virtual server network and desktop computer equipment, peripherals, cabling, and application software; execute backups; Maintain good maintenance records using the City of Elko IT ticketing and/or IT Project system and follow operating instructions; Develop project plans; set goals and objectives; coordinate projects as instructed by City of Elko IS Manager or Contracted Information System Representative; clearly and effectively communicate changes and progress; accountable for project completion, timeline and budget management. Maintain technical skills, and pursue training and development opportunities as needed; continuously build knowledge and skills, and share expertise with others. Train or instruct users in the use of computer equipment and operating procedures. Install and maintain network cable. Accurately evaluate and prioritize hardware and software requests. Develop and recommend cost effective technical system improvements. Analyze problems, collect and research data, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals. Design and generate creative solutions, work flows and procedures. Use feedback to modify designs. Demonstrate attention to detail. Administer network maintenance agreements Research, analyze, and evaluate new service delivery methods, procedures and techniques. Allocate limited resources in a cost effective manner. Interpret and apply Federal, State and local policies, procedures, laws and regulations. Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs. Communicate clearly and concisely, both orally and in writing. Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work. Operate a motor vehicle safely, and according to City of Elko Vehicle Use Policy. Supplemental Information
Experience and/or Training:
Any combination of training, education, and experience that would provide the required knowledge and abilities. A typical way to gain the required knowledge and ability is:
Three (3) to Five (5) years of increasingly responsible professional computer experience involving information systems administration and basic network understanding required. Equivalent to an Associates of Art's degree with major course work in computer information systems technology preferred. Required Certifications and Licenses:
Possession of, or ability to obtain, an appropriate, valid driver's license required. Ability to pass required background and security clearance checks.
Physical Requirements: Essential duties require the following physical skills and work environment: Ability to sit, stand, walk, run, kneel, crouch, stoop, squat, crawl, twist, climb, and lift 50 lbs.; exposure to heat, cold, noise, outdoors and electrical hazards; ability to travel to different sites and locations. The City of Elko offers an excellent benefits package for all regular, full-time employees which includes but is not limited to the following (subject to change at any time):
Nevada Public Employees' Retirement System (PERS) - Employer Pay Contribution Plan Healthcare Insurance - Includes Medical, Dental and Vision plans
City of Elko contributes funds towards employees' Health Savings Account (HSA) City of Elko covers 100% of the health insurance premiums for employee individual coverage A portion of the premiums for dependent coverage are paid by the City of Elko
Life Insurance Coverage Short Term Disability Insurance Long Term Disability Insurance Eleven (11) Paid Holidays Annual Leave Plans Sick Leave Plans Military Leave Family Leave Educational Assistance Employee Assistance Program (EAP) Worker's Compensation No State Income Tax