Support Representative I
ConsumerDirect, Inc. - Irvine
Work at ConsumerDirect, Inc.
Overview
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Overview
***This position is full-time and in person located in Irvine, CA***
About ConsumerDirect
At ConsumerDirect, we’re transforming the way consumers control their credit, money and privacy through innovative software solutions. As one of Orange County’s Best Places to Work for four years running, we pride ourselves on a collaborative, inclusive, and growth-focused culture. Join our passionate team of professionals dedicated to making a real impact in the financial technology space. As we continue to scale and innovate, we’re looking for a talented individual to join us in our mission to revolutionize the industries we serve.
Position Overview:
We are looking for a highly motivated Support Representative to help support our Customer Service team. Our ideal candidate loves to work in a call center environment along with providing superb customer service. The Customer Service Rep will also upsell our products and ensure customer retention.
Responsibilities
- Handle and respond to constant inbound phone calls via telephone.
- Document all customer interactions using our internal CRM (Hubspot).
- Respond to occasional email inquiries providing the utmost Customer Service.
- Upsell products and services based on customer needs.
- Maintain and promote a positive attitude while mee