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JOB SUMMARY: Responsible for all of the manifesting and inventory management of Pre, Post and Mid Cruise Land Programs selected for brands under the NCLH umbrella and will serve as the administrator of such Land Programs to ensure the accuracy and integrity of their information.

DUTIES & RESPONSIBILITIES:

• Maintain all Cruise-Tour, Pre, Post and overland program inventory for NCHL Brands.
• Utilize Excel spreadsheets daily to log and maintain inventory.
• Provide sold counts to all Land Program operators, releases inventory space according to contract deadlines, clears waitlists as necessary and creates email blasts to help promote sales.
• Send accurate manifests in a timely manner for Land Programs.
• Proofread, update and load Land Program word document itineraries into the reservation system, guest documentation and the web.
• Communicate with on-board Destination Managers and tour operators on all Land Program details as well as any troubleshooting as necessary.
• Gate keeper of multiple e-mail boxes for NCLH brands - answering questions and actioning any requests from our internal teams and tour operators.
• Follow up with Guest Relations, ship staff and our program operators for any issues related to the operation of such programs.
• Work closely with internal teams such as Reservations, Sales and Marketing to develop a knowledge base of all Land Programs.
• Assist leadership with special projects or other job functions as needed and required such as training, brochure proofreading and creation of new land programs.
• Perform other job-related functions as assigned.

QUALIFICIATIONS

DEGREE TYPE: High School Diploma

FIELD(S) OF STUDY: Business Administration or related field of study, or any equivalent combination of education and or relevant experience.

EXPERIENCE:

• 2 years' experience in the Travel Industry, previous cruise line tour operations experience preferred.

COMPETENCIES/SKILLS:

• Strong knowledge base of worldwide geography and cruise destinations.
• Ability to efficiently manage time and handle multiple tasks.
• Excellent English written and verbal communication.
• Ability to work in a fast paced, deadline driven environment.
• Must have a keen eye for attention to detail and proofreading copy.
• Familiar with industry standards, NVS/Seaware competency preferred.
• Strong proficiencies in Microsoft Office, Word, Excel and Power Point.

To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.