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Job Title: Customer Service Representative

Location: Merrimack, New Hampshire

Our Company

The Difference is Trust. That sentiment has served as the cornerstone of the Crash Champions’ DNA since its inception by founder and present-day CEO, Matt Ebert as a single Chicago-area repair center in 1999.

Today, Crash Champions, driven by a fiercely independent and customer-first focus, serves customers at more than 600 locations in 36 states across the U.S. Crash Champions remains the only founder-led national collision repair network, and is continually recognized for operational excellence, customer satisfaction, and a teammate-oriented culture.

Champions Do More. Join the Team Today.

Crash Champions is one of the nation's fastest-growing collision repair operators. This means we have lucrative and rewarding opportunities available for highly driven professionals across several professions. Take the first step and contact our team today.

Job Information

Customer Service Representative

Champions Do More

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, servicing customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

Responsibilities

1. Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
2. Maintain a clean workspace, which is the first point of contact our customers have with our facility.
3. Effectively manage all incoming phone calls, walk-in business, and written correspondence, directing such matters to the appropriate person or department.
4. Provide clerical and administrative support to the General Managers and Service Advisors.
5. Handle receivables, payables, entry of information into the accounting system, and various spreadsheets, and balance month-end statements.
6. Perform other related duties as assigned.

Qualifications

1. Interpersonal and customer service skills.
2. Analytical and problem-solving skills.
3. Multitasking and organizational skills.
4. Ability to answer a high volume of calls and/or emails daily.
5. Attentiveness and patience.

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Crash From Crash”)
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job-related knowledge, skills, experience, relevant certifications, and qualifications.

ID: 2025-12666

Category: Customer Service

Position Type: Regular Full-Time

Location: Postal Code 3054