DOUGLAS MOTORS CORP is hiring: Telephone Customer Service in Summ...
DOUGLAS MOTORS CORP - Summit, NJ, United States, 07902
Work at DOUGLAS MOTORS CORP
Overview
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Overview
This range is provided by DOUGLAS MOTORS CORP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$18.00/hr - $20.00/hr
Director of Human Resources & Community Outreach
Job Title: Part-Time Customer Follow-Up Representative
Hours: Monday – Friday, 3:00 p.m. – 7:00 p.m.
Job Type: Part-Time
Location: 491 Morris Ave, Summit, NJ 07901
Email: LLIEBMAN@douglasautonet.com
Job Overview:
We seek a friendly and professional Customer Follow-Up Representative to join our team at Douglas Motors Corp., a reputable car dealership in Summit, NJ. In this role, you will be responsible for making follow-up calls to customers after their service appointments at Douglas Volkswagen and Douglas Infiniti to ensure satisfaction, gather feedback, and address any concerns.
Key Responsibilities:
- Call customers after their service appointments to check on their experience.
- Record customer feedback and report any issues to the service department.
- Answer basic questions and direct customers to the appropriate department for further assistance.
- Maintain accurate records of calls and customer interactions.
- Provide excellent customer service and represent the dealership in a professional manner.
Qualifications:
- Strong communication and interpersonal skills.
- Comfortable making phone calls and speaking with customers.
- Ability to listen actively and document customer feedback.
- Prior customer service experience is a plus but not required.
What We Offer:
- Competitive hourly pay.
- A friendly and supportive work environment.
- Opportunity to gain experience in the automotive industry.
About Us:
Douglas Motors Corp., a family-owned business, has been a cornerstone of the Summit, New Jersey community since 1965. Over the past six decades, the dealership has built a reputation for exceptional customer service and a commitment to the local community. Specializing in Volkswagen and INFINITI brands, Douglas Motors offers a wide selection of new and pre-owned vehicles, as well as comprehensive service and maintenance options. Their dedication to customer satisfaction and quality service has solidified their standing as a trusted automotive provider in the region.
If you enjoy talking to people and providing excellent customer service, we’d love to hear from you! Apply today to join our team.
Seniority level
- Entry level
Employment type
- Part-time
Industries
- Retail