Lorven Technologies
Desktop Services Engineer
Lorven Technologies - Irving, Texas, United States, 75084
Work at Lorven Technologies
Overview
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Overview
Desktop Services Engineer
Location:
Irving, TX (onsite with 25% of travel
Job Type: Contract 6+ Months (W2)
Project Description: • Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers • Use remote control tools to assist off-site users when needed • Configure, deliver, and install new computers and peripherals for new hires • Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system • Prioritize workload based on service level agreements • Act as a technical resource to others to resolve problems or issues • Anticipate customer needs and proactively identify solutions • Plan, prioritize, organize and complete work to meet established objectives
Mandatory Skills Description: • High School Diploma or GED Equivalent • 3 or more years of experience as a Desktop Support Technician • 3 or more years of experience with PC operating systems • 3 or more years of experience in a customer service role • 3 or more years of Technology Support experience • 3 or more years of experience with MS Office (including Outlook, Word, Excel and PowerPoint) • Must have reliable transportation • Must be able to lift up to 50 pounds of computers or other IT equipment
Nice-to-Have Skills Description: • Bachelor's Degree or higher level of education preferred • CompTIA A+ Certification preferred • Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
Location:
Irving, TX (onsite with 25% of travel
Job Type: Contract 6+ Months (W2)
Project Description: • Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers • Use remote control tools to assist off-site users when needed • Configure, deliver, and install new computers and peripherals for new hires • Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system • Prioritize workload based on service level agreements • Act as a technical resource to others to resolve problems or issues • Anticipate customer needs and proactively identify solutions • Plan, prioritize, organize and complete work to meet established objectives
Mandatory Skills Description: • High School Diploma or GED Equivalent • 3 or more years of experience as a Desktop Support Technician • 3 or more years of experience with PC operating systems • 3 or more years of experience in a customer service role • 3 or more years of Technology Support experience • 3 or more years of experience with MS Office (including Outlook, Word, Excel and PowerPoint) • Must have reliable transportation • Must be able to lift up to 50 pounds of computers or other IT equipment
Nice-to-Have Skills Description: • Bachelor's Degree or higher level of education preferred • CompTIA A+ Certification preferred • Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)