Encore Community Services
Residential Case Manager
Encore Community Services - New York, New York, us, 10261
Work at Encore Community Services
Overview
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Overview
Job Title:
Residential Case Manager Program:
Encore 49 Residence Supervisor:
Residential Manager of Supportive Housing Job Status:
Full Time/ Non-Exempt Job Hours:
35 hours per week Location:
Hybrid work schedule 4 days in Midtown office; 1 day virtual Compensation:
$50,000-$55,000 annually Number of Positions Available:
Two (2) About Encore:
Known widely as
Broadway's longest running act of loving care , Encore’s mission is to improve the quality of life for older New Yorkers so they are not just surviving, but thriving. Through a robust array of programming, Encore takes a “no wrong door approach” to ensure Seniors are able to age in place comfortably for as long as possible.
Encore is recognized as one of the most respected and trusted nonprofit organizations providing services for older New Yorkers in New York City.
Encore is on the cutting edge in the human service field and is a staunch advocate not only for older New Yorkers, but also for the essential human service employees who serve as the City’s safety net.
Do not miss this chance to work for a mission-oriented organization, which centers employees as its number one resource. About Position:
The Residential Case Manager at Encore 49 provides case management and rehabilitative mental health services, namely in the areas of hygiene, activities of daily living, financial management, social functioning, health care, and self-sufficiency, to identified residents of Encore’s supportive housing program. The ultimate aim of the program is to prevent recidivism of hospitalization and/or homelessness and improve tenants' quality of life. Benefits:
This position is a full-time position with benefits that include medical insurance (with Employee contribution), Dental & Vision plans
with coverage beginning on the first day of hire , generous paid time off (vacation, personal days, sick days, and earned floating holidays), 403(b) with 3% Employer Match after a year of employment, Flexible Spending Account, Dependent Care, and transit benefits. Responsibilities: Conduct needs-based and program eligibility assessments, engaging in community outreach, providing case management services, milieu management, crisis management and de-escalation, and life skills. Connect to income resources and/or public benefits, determining rental amounts, landlord recruitment/mediation, attending meetings/trainings within the community, collaborating care with service providers and multi-disciplinary teams, and accompanying participants on appointments as needed. Have expertise in mental health services and may develop specialty areas including housing, legal services, benefits, or others as indicated by the needs of the program. Provide assessment, and at times companionship, for Encore 49 residents in a variety of settings, including offices, resident rooms, neighborhood outings, doctor’s offices, Encore’s Senior Center, and other NYC neighborhood locations. Provide intensive case management for the acute population; ensures residents receive regular engagement in services. Facilitate the delivery of appropriate services for residents as indicated by relevant service modalities through an equity lens. Demonstrate knowledge of resident-specific resources, a passion for serving the population, and the ability to contribute to the program-wide objectives of a diverse and dynamic team. Attend orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position. May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices. Clearly document all client interactions along with required eligibility and demographic information. Obtain and maintain resident vital documentation and disability documentation. Ensure timely reporting, documentation, and record-keeping within data entry systems and hard copy files in accordance with mandates from funding sources (DHS and DHMH) or agency administrator, in an orderly and up-to-date manner. Perform duties in a professional manner by maintaining the confidentiality of all information and by participating effectively within and across teams. Conduct monthly room inspections for each resident on the caseload, wellness checks, and deliver client mail if necessary. Maintain the physical and emotional safety of all residents in the facility. Manage the milieu and address any resident conflict immediately to de-escalate. Contact emergency personnel as necessary and accurately and adequately complete any reports or documentation required. Coordinate services with the Senior Center, Meals on Wheels, Adult Day Treatment Programs, family members, medical facilities, home care agencies, entitlement systems, and all other service providers involved with or required by clients. This includes advocacy when needed and/or visiting hospitalized clients and clients in nursing homes. Escort clients to and from hospital visits. This includes 911 calls where clients are taken to the hospital or nursing homes. Conduct follow-up visits with clients who are hospitalized or in a nursing home until the clients are discharged or placed in other long-term treatment facilities. Actively participate in the interdisciplinary team approach at Encore 49, including communicating with the Senior Director of Programs, Assistant Director of Senior Housing Services, Building Manager, consulting Psychiatrist, medical doctors, caseworkers, visiting nurse, home health aides, administrative assistants, interns, and volunteers. In times of great need, assist with Encore’s Home Delivered Meals Program; including assisting with the delivery of meals in the Neighborhood of Encore 49. Participate in staff meetings and supervisory sessions with the Director of Social Services and Supervisor of Social Services. All other duties as assigned. Qualifications: Have a sensitivity and empathy for participants in the programs. Two years’ experience and BA in a related social service field. Proven experience with senior homelessness and/or mental health populations. Strong clinical skills. Expert written, oral, and interpersonal communication skills. High level of competency working with Microsoft Office suite and cloud-based applications. Strong time-management and prioritization skills. Experience working both independently and in a team-oriented, collaborative environment. Demonstrate excellent organization skills. Knowledge in AWARDS database a plus. Work well under supervision. Must be able to work a flexible schedule of either Saturday-Wednesday or Sunday-Thursday. Bilingual a plus.
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Residential Case Manager Program:
Encore 49 Residence Supervisor:
Residential Manager of Supportive Housing Job Status:
Full Time/ Non-Exempt Job Hours:
35 hours per week Location:
Hybrid work schedule 4 days in Midtown office; 1 day virtual Compensation:
$50,000-$55,000 annually Number of Positions Available:
Two (2) About Encore:
Known widely as
Broadway's longest running act of loving care , Encore’s mission is to improve the quality of life for older New Yorkers so they are not just surviving, but thriving. Through a robust array of programming, Encore takes a “no wrong door approach” to ensure Seniors are able to age in place comfortably for as long as possible.
Encore is recognized as one of the most respected and trusted nonprofit organizations providing services for older New Yorkers in New York City.
Encore is on the cutting edge in the human service field and is a staunch advocate not only for older New Yorkers, but also for the essential human service employees who serve as the City’s safety net.
Do not miss this chance to work for a mission-oriented organization, which centers employees as its number one resource. About Position:
The Residential Case Manager at Encore 49 provides case management and rehabilitative mental health services, namely in the areas of hygiene, activities of daily living, financial management, social functioning, health care, and self-sufficiency, to identified residents of Encore’s supportive housing program. The ultimate aim of the program is to prevent recidivism of hospitalization and/or homelessness and improve tenants' quality of life. Benefits:
This position is a full-time position with benefits that include medical insurance (with Employee contribution), Dental & Vision plans
with coverage beginning on the first day of hire , generous paid time off (vacation, personal days, sick days, and earned floating holidays), 403(b) with 3% Employer Match after a year of employment, Flexible Spending Account, Dependent Care, and transit benefits. Responsibilities: Conduct needs-based and program eligibility assessments, engaging in community outreach, providing case management services, milieu management, crisis management and de-escalation, and life skills. Connect to income resources and/or public benefits, determining rental amounts, landlord recruitment/mediation, attending meetings/trainings within the community, collaborating care with service providers and multi-disciplinary teams, and accompanying participants on appointments as needed. Have expertise in mental health services and may develop specialty areas including housing, legal services, benefits, or others as indicated by the needs of the program. Provide assessment, and at times companionship, for Encore 49 residents in a variety of settings, including offices, resident rooms, neighborhood outings, doctor’s offices, Encore’s Senior Center, and other NYC neighborhood locations. Provide intensive case management for the acute population; ensures residents receive regular engagement in services. Facilitate the delivery of appropriate services for residents as indicated by relevant service modalities through an equity lens. Demonstrate knowledge of resident-specific resources, a passion for serving the population, and the ability to contribute to the program-wide objectives of a diverse and dynamic team. Attend orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position. May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices. Clearly document all client interactions along with required eligibility and demographic information. Obtain and maintain resident vital documentation and disability documentation. Ensure timely reporting, documentation, and record-keeping within data entry systems and hard copy files in accordance with mandates from funding sources (DHS and DHMH) or agency administrator, in an orderly and up-to-date manner. Perform duties in a professional manner by maintaining the confidentiality of all information and by participating effectively within and across teams. Conduct monthly room inspections for each resident on the caseload, wellness checks, and deliver client mail if necessary. Maintain the physical and emotional safety of all residents in the facility. Manage the milieu and address any resident conflict immediately to de-escalate. Contact emergency personnel as necessary and accurately and adequately complete any reports or documentation required. Coordinate services with the Senior Center, Meals on Wheels, Adult Day Treatment Programs, family members, medical facilities, home care agencies, entitlement systems, and all other service providers involved with or required by clients. This includes advocacy when needed and/or visiting hospitalized clients and clients in nursing homes. Escort clients to and from hospital visits. This includes 911 calls where clients are taken to the hospital or nursing homes. Conduct follow-up visits with clients who are hospitalized or in a nursing home until the clients are discharged or placed in other long-term treatment facilities. Actively participate in the interdisciplinary team approach at Encore 49, including communicating with the Senior Director of Programs, Assistant Director of Senior Housing Services, Building Manager, consulting Psychiatrist, medical doctors, caseworkers, visiting nurse, home health aides, administrative assistants, interns, and volunteers. In times of great need, assist with Encore’s Home Delivered Meals Program; including assisting with the delivery of meals in the Neighborhood of Encore 49. Participate in staff meetings and supervisory sessions with the Director of Social Services and Supervisor of Social Services. All other duties as assigned. Qualifications: Have a sensitivity and empathy for participants in the programs. Two years’ experience and BA in a related social service field. Proven experience with senior homelessness and/or mental health populations. Strong clinical skills. Expert written, oral, and interpersonal communication skills. High level of competency working with Microsoft Office suite and cloud-based applications. Strong time-management and prioritization skills. Experience working both independently and in a team-oriented, collaborative environment. Demonstrate excellent organization skills. Knowledge in AWARDS database a plus. Work well under supervision. Must be able to work a flexible schedule of either Saturday-Wednesday or Sunday-Thursday. Bilingual a plus.
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