Beacon Grand
Guest Service Agent
Beacon Grand - San Francisco, California, United States, 94199
Work at Beacon Grand
Overview
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Overview
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Guest Service Agent
The Guest Service Agent is responsible for providing consistent excellent service to guests/clients before arrival, upon arrival, and during their stay, from check-in to checkout. This employee will be responsible for registration, checkout, and cashiering.
Responsibilities:
Welcome and register guests expeditiously, provide information to guests as needed, confirm and modify information required to complete the registration process as per hotel procedures. Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Upsell guest rooms, food & beverage outlets if applicable and seasonal hotel promotions. Make restaurant, transportation, and/or entertainment reservations for guests, plus other concierge services as requested and have thorough knowledge of hotel amenities, company, and local area & attractions. Communicate with other hotel departments to maintain a high level of guest satisfaction. Responds quickly to guest requests in a friendly manner, follow up with guest to ensure satisfaction. Maintain an understanding of hotel history, services, facility information, and rates and packages. Manages and controls security of hotel room keys and always maintain confidentiality of guests. Review Front Desk log when coming on shift and record pertinent information as needed throughout shift. Display a customer service attitude that goes above and beyond for our guests to help achieve positive guest scores and ratings. Process mail, messages, faxes, and packages. Manage cash/credit transactions and maintain a personal bank. Accepts payment for guest accounts including third party, advance purchase reservations, and during time of registration at check- in/check-out. Maintain house bank and make deposits and accurate report of receipts daily. Complete tasks on daily checklist and have knowledge of groups and functions in the Hotel daily. Maintain cleanliness of work areas throughout the day including lobby area, coffee and or water stations if applicable. Accurately complete all shift work and reports. Must balance workflow and complete all paperwork by end of shift Develop and maintain positive working relationships with others and support team to reach goals. Must be able to stand up to 8 hours at a time, maintaining a positive attitude at all times. Required Skills/Abilities:
Must be able to work flexible shifts, weekends, holidays, etc. Excellent verbal and written communication skills. Knowledge of basic math and analytical skills. Ability to work on PMS software. Requires good communication skills, both verbal and written. Must possess basic computational ability, and basic computer skills required. Strong analytical and problem-solving skills.
Guest Service Agent
The Guest Service Agent is responsible for providing consistent excellent service to guests/clients before arrival, upon arrival, and during their stay, from check-in to checkout. This employee will be responsible for registration, checkout, and cashiering.
Responsibilities:
Welcome and register guests expeditiously, provide information to guests as needed, confirm and modify information required to complete the registration process as per hotel procedures. Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Upsell guest rooms, food & beverage outlets if applicable and seasonal hotel promotions. Make restaurant, transportation, and/or entertainment reservations for guests, plus other concierge services as requested and have thorough knowledge of hotel amenities, company, and local area & attractions. Communicate with other hotel departments to maintain a high level of guest satisfaction. Responds quickly to guest requests in a friendly manner, follow up with guest to ensure satisfaction. Maintain an understanding of hotel history, services, facility information, and rates and packages. Manages and controls security of hotel room keys and always maintain confidentiality of guests. Review Front Desk log when coming on shift and record pertinent information as needed throughout shift. Display a customer service attitude that goes above and beyond for our guests to help achieve positive guest scores and ratings. Process mail, messages, faxes, and packages. Manage cash/credit transactions and maintain a personal bank. Accepts payment for guest accounts including third party, advance purchase reservations, and during time of registration at check- in/check-out. Maintain house bank and make deposits and accurate report of receipts daily. Complete tasks on daily checklist and have knowledge of groups and functions in the Hotel daily. Maintain cleanliness of work areas throughout the day including lobby area, coffee and or water stations if applicable. Accurately complete all shift work and reports. Must balance workflow and complete all paperwork by end of shift Develop and maintain positive working relationships with others and support team to reach goals. Must be able to stand up to 8 hours at a time, maintaining a positive attitude at all times. Required Skills/Abilities:
Must be able to work flexible shifts, weekends, holidays, etc. Excellent verbal and written communication skills. Knowledge of basic math and analytical skills. Ability to work on PMS software. Requires good communication skills, both verbal and written. Must possess basic computational ability, and basic computer skills required. Strong analytical and problem-solving skills.