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Job Title: Usher Team Member Department: Stadium

Reports to: Jayden Commendatore Effective Date: May to September

Job Summary:

Ushers are the welcoming committee to the seating bowl. This individual understands that they have theability to impact the guest experience including support to other team members with enforcement ofpark rules and regulations, maintaining order, and ensuring safety to all park guests. You will support alloperations for events and baseball games at Ogren Park at Allegiance Field. You are responsible forproviding exceptional customer service and hospitality to all guests throughout the park.

Required Skills/Abilities:

• Excellent verbal communication skills.

• Ability to function well in a high-paced and at times stressful environment.

• Welcome and warmly greet our guests and assist them with finding their seat. Checking their

tickets when needed.

• Be able to answer any guest’s question or need they may have during their visit, and if not, being

able to point them towards someone who would know the answer.

• Responsible for monitoring crowd behavior and taking steps to ensure that each guest may enjoy

the event without disruption from others.

• Be the first responder to all issues in the seating area, summoning for assistance when

• Keep seating area safe and organized ensuring all guests are in the proper seat and area is free

from messes and hazards.

• Engage guests at every opportunity, taking the time to recognize regulars by name when

appropriate.

• Be available to work all ticketed events.

• Learning the seating, layout, and policies and procedures of each of our venues.

• Be able to critically think and problem solve.