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Organization: American Bankers Association (ABA) Position: Certifications Engagement Specialist Reports To: Senior Director, Professional Certifications Location: Washington, DC/Hybrid Are you a proactive team player with excellent customer service skills and experience in a training/exam support role? The American Bankers Association (ABA), the organization representing banking institutions of all asset sizes and charter types, is seeking a Certifications Engagement Specialist to coordinate outreach and engagement campaigns to foster meaningful connections with certified banking professionals and prospects. This is an excellent opportunity to engage with prospects while providing top-notch customer service! ABA offers: Hybrid work environment; two days in the office per week Comprehensive health benefits Best-in-class 401(k) program Student loan debt repayment program Four weeks of remote work from any location Free access to on-site fitness center Transportation stipend Employer of Choice: ABA is recognized with a 2023 Great Company Culture Award and 2025 Great Place to Work designation! As the Certifications Engagement Specialist, you will be pivotal in supporting the Continuing Education (CE) and Exams functions within the Certifications department, while implementing communication and outreach initiatives. You will ensure customer data integrity, enhance certification-holder retention, and promote certification programs effectively. You will also manage inquiries from exam candidates and certification holders and escalate to other team members as needed. This position exercises independent judgment in the planning, prioritization, and organization of a diversified workload and recommends process improvements as needed. This position reports to the Senior Director of Professional Certifications. Qualified candidates offer: Bachelor’s degree in marketing, advertising, communications, business management, or psychology Minimum of one year of experience supporting certifications, training, education, or related fields Experience working directly with customers/external stakeholders Proven computer skills and database aptitude, including proficiency in Microsoft Office, customer relationship management databases, and learning management systems Proficiency with email marketing platforms, social media channels, analytics dashboards, and learning management systems How To Apply If you believe you meet the qualification requirements, please submit a resume and cover letter to the following job link! Apply Here Salary range: $77,000 – $83,000 Additional inquiries and questions can be emailed to Beth Cessna at jobs@cessnasearch.com. American Bankers Association (ABA) is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, age, sex, marital status, gender identity, sexual orientation, disability, protected Veteran status, personal appearance, political affiliation, family responsibilities, or any other characteristic protected by applicable law. About the American Bankers Association (ABA) The American Bankers Association (ABA) is an organization representing institutions of all asset sizes and charter types. ABA delivers the latest industry news and develops mission-critical training offerings while supporting America’s banks that perform a vital role in energizing the economy and helping communities thrive. ABA offers an employee-centric, results-focused environment with a flexible hybrid schedule designed to support a healthy work-life balance.

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