Get new jobs for this search by email

Job Description: Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. Job Responsibilities: This role is expected to be able to resolve the following technical issues with little or no assistance: Workstation operating system issues of any kind. Printer issues of any kind. Standard business application (Office, etc.) issues of any kind. Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. Server issues of any kind. Basic and intermediate networking issues. Escalation point for technicians Job Qualifications: Willing to work in a hybrid setup—remotely or on-site at client locations, as required. Experience with Windows and Mac OS troubleshooting. Experience with Server 2012 to 2022. Experience with VMWare and Hyper V Virtualization. Experience supporting M365 and Azure. Minimum of three years experience in IT Support or a similar role. Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting. Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. Experience with Managed Service Providers (MSPs) is highly desirable. Active Server Certifications are preferred. Valid driver's license, vehicle insurance, and access to a vehicle for client visits. Job KPI: First-touch closed: Each ticket that is completed with only one time entry contributes to this number Utilization: The percentage of time that you are on the clock and billing time to client tickets CSAT: Scores filled out by clients using the rating system in tickets Compensation: Pay rates start at $34.35/hr up to $41.03/hr and vary by experience and location. Medical Insurance Plan Life Insurance Disability Coverage Paid Time Off (starts at 15 days per year) Maternity/Paternity Leave Paid US Holiday Retirement Plan Salary Advancement/Loan Health & Wellness Program Company-paid training and certification Supplemental Life Insurance (Employee-paid) You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job). Then, someone from our team will reach out to you as soon as possible : Interested in building your career at Intelligent Technical Solutions? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Education Degree * Select... Select... Select... Start date year End date month Select... End date year When is the best time to call? * Please provide your salary expectations. Don't say negotiable, please enter a $ range (per hour). * Are you currently living in Everett, WA? If not, kindly provide the city and state you're at (e.g. Everett, WA). * Do you have a valid driver's license in Washington? * Select... Do you have a vehicle insurance and a vehicle to use in Everett, WA? * What tech certifications do you have under your belt? * Can you describe your experience working with Windows Server versions from 2012 through 2022? Specifically, what roles have you performed (e.g., administration, migration, deployment) * Which virtualization platforms have you used in a professional environment, and what tasks have you performed with them (e.g., provisioning, migration, troubleshooting, backup)? * Have you ever served as an escalation point for technicians or support staff? If so, please describe the types of issues escalated to you and how you typically approached resolving them * Have you worked FOR an MSP? If so, please tell us how many years and what your experience was like. * Are you currently authorized to work in the U.S. without requiring visa sponsorship or additional work authorization? * Select... I would like to receive updates from a recruiter about this job via SMS. * Select... #J-18808-Ljbffr