Mochi Health
Member Experience Manager (Credentialing)
Mochi Health - San Francisco
Work at Mochi Health
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Overview
Member Experience Manager (Credentialing)
About The Role: You will work on Mochi’s patient management platform to ensure quality continuity care by enabling smooth patient/provider communication, prescription delivery, and appointment scheduling for a seamless patient experience. You’ll work closely with our ambitious and goal-oriented engineering team to shape the foundations of our company. You will key in providing guidance on best practices by voicing concerns our patients experience including passing along feedback, marketing, and programs to improve the members overall experience. You are a foundational leader pushing the company forward while creating strategic initiatives with an aim to improve member experience and streamline operations. What You’ll Do: Manage a team of 20+ and ensure all agents are meeting KPI’s Audit team communications on a weekly basis to ensure quality + accuracy Team leader creating a collaborative environment Work with engineering to improve performance and reliability Improve team workflows and organization Bonus: Worked on healthcare related software before or passion for improving healthcare system. Requirements: Proficiency in spreadsheets Ability to draw insights from data Comfortable communicating with patients via phone and messaging The base salary for this full-time position ranges from
$100,000-$120,000
in addition to equity and benefits. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors, such as job-related skills, experience, relevant education or training, and location.
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About The Role: You will work on Mochi’s patient management platform to ensure quality continuity care by enabling smooth patient/provider communication, prescription delivery, and appointment scheduling for a seamless patient experience. You’ll work closely with our ambitious and goal-oriented engineering team to shape the foundations of our company. You will key in providing guidance on best practices by voicing concerns our patients experience including passing along feedback, marketing, and programs to improve the members overall experience. You are a foundational leader pushing the company forward while creating strategic initiatives with an aim to improve member experience and streamline operations. What You’ll Do: Manage a team of 20+ and ensure all agents are meeting KPI’s Audit team communications on a weekly basis to ensure quality + accuracy Team leader creating a collaborative environment Work with engineering to improve performance and reliability Improve team workflows and organization Bonus: Worked on healthcare related software before or passion for improving healthcare system. Requirements: Proficiency in spreadsheets Ability to draw insights from data Comfortable communicating with patients via phone and messaging The base salary for this full-time position ranges from
$100,000-$120,000
in addition to equity and benefits. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors, such as job-related skills, experience, relevant education or training, and location.
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