Johnson Health Tech Companies
Technical Support Agent
Johnson Health Tech Companies - Cottage Grove, Wisconsin, United States, 53527
Work at Johnson Health Tech Companies
Overview
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Overview
Job Type
Full-time
Description
Hours:
8am-5pm Monday-Friday, no nights or weekends!
Pay:
$18.00 per hour with potential for bonuses
Location:
Cottage Grove, WI , 100% onsite position.
*****This is not a remote position. Must be able to be onsite 5 days a week*****
Position Overview:
Under the direction of the Technical Support Supervisor, the Technical Support Agent handles a high volume of customer contacts through phone, email, and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a non-supervisory position.
Responsibilities:
Provide Outstanding Service to Dealers, Consumers & Service Providers:
Maintain good attendance and adherence to schedule. Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support. Support multiple queues. Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way. Create parts orders; dispatch service technicians; collect billing information. Document and maintain comprehensive customer case records. Efficiently utilize tools and resources Achieve and maintain posted KPIs including but not limited to contacts, order accuracy, availability, and quality. Promote a positive and collaborative team atmosphere with co-workers. Build and maintain working knowledge of products. Complete all required training and ongoing education. Other duties as assigned Maintain & Manage Customer Database:
Log all calls in consumer database Provide complete and accurate information about the calls and steps taken to make the correct diagnosis per department work practices Follow CRM SOP Use phone system and Q's as designed General Responsibilities:
Be aware of the work environment; keep your workstation clean and tidy by 5S standards Be aware of the company goals and work to achieve department KPI's Be on time for scheduled day Projects as assigned
Requirements
Education:
• Minimum high school diploma or equivalent required
Experience:
• Previous experience working in a call center, customer service or in the fitness industry required
Other Requirements:
• Working knowledge and experience with Microsoft Office suite
• Excellent written and verbal communication skills
• Ability to analyze and solve problems
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
• Health & Dental Insurance
• Company paid Life Insurance
• 401(k)
• Paid Time Off benefits
• Free access to our state-of-the-art onsite workout facility
• Product discounts
• Wellness programs
• Free Yoga and workout classes
• Opportunities to earn more PTO
EOE/M/W/Vet/Disability #ZR
Salary Description
$18.00 per hour
Full-time
Description
Hours:
8am-5pm Monday-Friday, no nights or weekends!
Pay:
$18.00 per hour with potential for bonuses
Location:
Cottage Grove, WI , 100% onsite position.
*****This is not a remote position. Must be able to be onsite 5 days a week*****
Position Overview:
Under the direction of the Technical Support Supervisor, the Technical Support Agent handles a high volume of customer contacts through phone, email, and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a non-supervisory position.
Responsibilities:
Provide Outstanding Service to Dealers, Consumers & Service Providers:
Maintain good attendance and adherence to schedule. Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support. Support multiple queues. Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way. Create parts orders; dispatch service technicians; collect billing information. Document and maintain comprehensive customer case records. Efficiently utilize tools and resources Achieve and maintain posted KPIs including but not limited to contacts, order accuracy, availability, and quality. Promote a positive and collaborative team atmosphere with co-workers. Build and maintain working knowledge of products. Complete all required training and ongoing education. Other duties as assigned Maintain & Manage Customer Database:
Log all calls in consumer database Provide complete and accurate information about the calls and steps taken to make the correct diagnosis per department work practices Follow CRM SOP Use phone system and Q's as designed General Responsibilities:
Be aware of the work environment; keep your workstation clean and tidy by 5S standards Be aware of the company goals and work to achieve department KPI's Be on time for scheduled day Projects as assigned
Requirements
Education:
• Minimum high school diploma or equivalent required
Experience:
• Previous experience working in a call center, customer service or in the fitness industry required
Other Requirements:
• Working knowledge and experience with Microsoft Office suite
• Excellent written and verbal communication skills
• Ability to analyze and solve problems
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
• Health & Dental Insurance
• Company paid Life Insurance
• 401(k)
• Paid Time Off benefits
• Free access to our state-of-the-art onsite workout facility
• Product discounts
• Wellness programs
• Free Yoga and workout classes
• Opportunities to earn more PTO
EOE/M/W/Vet/Disability #ZR
Salary Description
$18.00 per hour