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Every day we strive to foster a culture that is accepting, dynamic, and empathetic. Our clients are disabled and deserve the highest degree of service that we would be proud to deliver. Each client has a unique story with different needs that we must tend to with great care and attention from the very first phone call to the last. Our core values – listen, invest, vigor, empathy, and solutions – drive us to be better and do better for our clients. Our team consists of Receptionists, Law Clerks, Intake Administrators, Application and Appeal Specialists, Intake Specialists, Records Managers, Case Managers, and Attorneys.

We want our employees to be happy and healthy, internally and externally. To achieve this goal, we offer personalized feedback and programs based on the evolving needs of our employees. Some of our commonly praised programs include volunteer days, community clinics, high school scholarships, and regular firm meetings where we give recognition, share feel-good stories, and even play games for fun, among other culture-building activities and events. Our comradery and community involvement help us cultivate our mission, creating a stronger and more dynamic team while working together to help improve the lives of our clients.

IMPORTANT TO APPLY

Your application will be evaluated based on your ability to follow instructions. To be considered for this position, you must submit the following:

· Cover Letter

Please ensure that all information provided is accurate and truthful. Failure to follow these instructions will result in disqualification from consideration.

Disability Law Group seeks to hire a Receptionist to work in the firm’s Troy location. Our Receptionist is the first to greet each caller and direct them to the appropriate person who can help them best. This role requires handling a high volume of callers while navigating a multi-line phone system with great attention to detail. Compassion in every communication is of utmost importance.

This is a full-time position offering competitive pay, BCBS benefits, & PTO. In order to keep the quality of service to our clients and complete all critical job functions, including document-related tasks, the receptionist position must be performed in office.

Responsibilities typically include:

• Answer HIGH volume of incoming phone calls, provide information for callers, and distribute calls and messages to appropriate persons in a timely manner;
• Sorting/scanning HIGH volumes of mail into employee folders;
• Tracking of Social Security claims;
• Perform other clerical duties such as filing, photocopying, transcribing and faxing;
• Serves visitors by greeting, welcoming, and directing them appropriately;
• Empathetic and caring when speaking with customers / clients;
• Effective listener and communicator;
• Capable of multi-tasking;
• Works well under time constraints;
• Excellent organizational skills.

About our Company

At Disability Law Group, we specialize in helping people obtain disability benefits through both Social Security and the Department of Veteran Affairs. To us, every client matters. Our mission is to help improve the lives of our clients and those in the community. We are deeply invested in strengthening our community and provide life-changing resources and support to people who need it most. We are constantly innovating new ways to partner with critical non-profit organizations through collaborating on events, such as our Free Legal Aid & Resource Clinics we host yearly, to volunteering in the community and supporting wonderful organizations.

Benefits:

• 401(k) & Company match up to 3.5%
• Health insurance
• Paid time off
• Holiday Pay
• Vision insurance
• Tuition Reimbursement

Schedule:

• 8 hour shift

Experience:

• Customer service: 2 year (Required)
• Organizational skills: 2 years (Preferred)
• Administrative experience: 2 years (Preferred)