Application Support Specialist
LHH - Reno, Nevada, United States, 89550
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Overview
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Overview
$20.00/hr - $24.00/hr Job Summary LHH is in search of a skilled EDI Coordinator for a contract position with a large client of ours in the supply chain industry. The EDI Support Coordinator provides Electronic Data Interchange (EDI) support, Tier 1 exception management, and associated reporting to operations teams. Primary Objectives Promptly identify, troubleshoot, and resolve or escalate exceptions. Execute reporting and other tasks properly and within required timeframes. Communicate effectively to resolve and prevent errors and to improve processes. Duties and Responsibilities Effectively use various reporting tools and applications to manage EDI processes, including pre and post translator exceptions. Monitor inbound and outbound EDI transactions made to multiple databases and systems, troubleshooting and resolving issues in a timely manner. Identify, analyze, and resolve or communicate exception errors to the appropriate trading or internal partners. Coordinate with external trading partners on EDI-related issues, including requests for files, analysis of files, and other (non-development) EDI matters. Research, document, and resolve or escalate EDI errors and system issues using standard operating procedures. Monitor, analyze, and escalate issues appropriately. Support the creation and maintenance of reporting, tracking, and other processes related to EDI monitoring and support. Support periodic metrics reporting and operational reviews. Translate technical language to business terms to facilitate effective cross-functional communication. Perform system testing as needed. Update schedule, logs, and tasks daily. Other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education High school diploma or equivalent (HSED) required. Associate degree in Computer Information Systems, Business, or related college coursework preferred. Work Experience 2+ years’ experience in a technical or EDI support or related position or equivalent combination of education and experience required. Experience with scripting, database, applications, and desktop tools preferred. Experience within the transportation shipping, importing/exporting, or related industry preferred. Required Knowledge, Skills, and Abilities Knowledge of EDI Standards, including proprietary files and communications protocols. Proven ability to work in a fast-paced environment, prioritize deliverables, and interact effectively with cross-functional teams. Excellent quantitative and analytical thinking skills. Excellent verbal and written communication skills. Ability to set priorities and complete assignments within established timeframes. Ability to understand, interpret, and apply policies, procedures, and regulations. Excellent collaboration skills with the ability to develop effective professional relationships. Ability to identify problems, evaluate alternatives, and recommend solutions. Demonstrated proficiency with Microsoft Office products at the following levels: PowerPoint, Visio, Word, Outlook: Basic level of skill Excel: Intermediate level of skill Preferred Knowledge, Skills, and Abilities Proficiency with Microsoft EDI translation tools preferred. Knowledge of financial system EDI requirements preferred. Delivers Results:
Rigorously drives self and others to achieve high levels of individual and organizational performance. Focuses on the Customer & Market:
Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations. Makes Sound Business Decisions:
Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems. Practices our Values:
Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation, and Teamwork. Compensation:
$20-24/hr Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer:
This is not a C2C opportunity. Client us also unable to provide any sponsorship on conversion. Seniority level
Seniority level Associate Employment type
Employment type Contract Job function
Job function Information Technology Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at LHH by 2x Inferred from the description for this job
Medical insurance Pension plan Tuition assistance Paid paternity leave Child care support Vision insurance Paid maternity leave Student loan assistance Disability insurance 401(k) Get notified about new Application Support Specialist jobs in
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