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Retail Sales Assistant - Los Angeles

Los Angeles-based fine jewelry brand Spinelli Kilcollin is seeking a dynamic Retail Sales Assistant for its Los Angeles store. As we expand our direct-to-consumer operations and prioritize client-facing sales, this role is pivotal in serving as a brand ambassador by generating new leads, demonstrating product expertise, and delivering exceptional customer service in person, while also supporting our Client Care program. The ideal candidate will uphold Spinelli Kilcollin's reputation for exemplary service within the fine jewelry industry. This individual has luxury sales experience, is comfortable working with sales goals to achieve success and can be flexible between operational and client facing tasks.

This in-person role requires an engaging presence on the sales floor where exceptional customer service is paramount and tuning into the client’s needs to deliver exemplary service throughout the whole sales cycle is essential. Strong communication skills are also required to ensure the same level of service is conveyed over email. This role reports directly to the Retail Department Manager and works closely with other Retail team members, as well as the Operations team. This position is based at our Melrose Hill retail store and requires flexibility to work evenings, weekends, and holidays based on business needs. 

Responsibilities include:

• Supporting the Store Manager and team to be successful by leading by example, jumping in on all tasks and creating great working relationships
• Setting the pace for how clients are greeted with a friendly and professional demeanor as they enter the store
• Working closely with sales goals to achieve monthly targets and ensuring accurate sales data recording for monthly reporting purposes
• Cross functional collaboration company wide to maintain success
• Actively use our CRM for client outreach, following up with customers regularly to cultivate client relationships and drive private client appointments
• Order Processing & Coordination: Work closely with the Sales Team Manager to process orders, ensuring accurate data entry for all web sales. Track orders through each stage of the fulfillment process to ensure timely and accurate completion.
• Inventory Management: Collaborate with the inventory team to identify which orders can be fulfilled immediately.
• Production & Shipping Collaboration: Coordinate with the production and shipping teams to ensure seamless movement of orders through the operations pipeline.
• Client Support: Respond to client inquiries via chat or email to provide timely information and enhance the sales process.

Who you are:

• Based in the Los Angeles Metropolitan area
• Approachable and friendly team-player, ready to join our quickly growing team!
• Ability to thrive in a goal-driven, fast-paced environment with a strong sense of urgency
• Demonstrates a strong work ethic, high energy level, and a collaborative, team-oriented approach
• Highly organized, strong attention to detail and flexibility to support operational tasks and pivot to a client facing role quickly
• Availability to work nights, weekends, and holidays to support retail events and meet demand
• Knowledge of fine jewelry (metals, diamonds, gemstones, care and maintenance)
• Minimum of two years retail sales experience, preferably in fine jewelry or an adjacent luxury market

Base salary range is $60,000 to $65,000 commensurate with experience, plus commission on sales.

To apply:

Send your resume and a cover letter to careers@spinellikilcollin.com . Please include

three cultural figures who inspire you in any creative field and why. Impeccable references are required.

We look forward to receiving your application and learning more about how you can contribute to Spinelli Kilcollin!