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The Mansion Hill Inn invites all hospitality enthusiasts to join us in bringing to life a heartfelt vision of service. Nestled in the heart of downtown Madison, the Mansion combines boutique lodging with historic grandeur to offer guests an unforgettable getaway experience. Behind our award-winning operation is a diverse team of colleagues co-creating our legacy of authentic hospitality. We serve guests through acts of creative collaboration deeply rooted in care for one another, for our guests, and for our community.

The role

Our night auditors undertake the Mansion’s front desk operations overnight. They tend to guests and set up the next day’s operations for success. Night auditors delight in the Mansion’s quiet ambiance overnight and enjoy working at their own pace with a considerable amount of autonomy. As a night auditor, you would be responsible for overseeing the following tasks:

• Balancing transactions
• Rolling the date on our hospitality software systems
• Maintaining reservation records
• Conducting security checks
• Preparing shift reports
• Resetting common areas
• Preparing coffee
• Communicating with morning staff
• Providing active service throughout shift (this will include lifting objects up to 25 pounds)

The strengths

These are the qualities of a night auditor that will position them for success in their role:

• Independent work ethic allows them to work with minimal supervision overnight.
• Creative problem-solving allows issues to be promptly troubleshooted or passed onto the proper resources.
• Compassion promotes authentic hospitality.
• Excellent communication is the foundation of completing all other tasks in our operation successfully.
• Attention to detail helps maintain the Mansion in impeccable condition.
• Leadership within the role ensures that everyone assumes responsibility for their tasks and promotes fair distribution of work among the team.
• Adaptability ensures that changing needs are met.
• Curiosity promotes openness to hearing new ideas and receiving constructive feedback.
• Interpersonal charity allows misunderstandings to be resolved with ease and goodwill, leading to safe and positive relations among team members.
• Radical empathy ensures that all guests are treated with the same standards of affinity and respect.

The schedule

7 days on / 7 days off

The benefits

The perks of joining the MHI team are manifold. Our approach to service is mirrored in the safe, inviting, and fun environment we foster in the workplace. We care about the well-being of everyone on our team, and through our parent company Trek, we offer comprehensive health benefits to our employees and their loved ones. We also pride ourselves in supporting employee growth to the best of our capacity!

• Be part of an open, inviting, and supportive work environment.
• Rest and relax with a free night’s stay at the inn. We love giving everyone on our team the full MHI experience!
• Protect your physical and mental health with our comprehensive healthcare options.
• Take the day off with paid sick leave when you or a loved one are under the weather!
• Prepare for the future with our 401k contribution match.
• Share ownership at Trek with our Employee Stock Ownership Plan.
• Enjoy discounts on MHI lodging and all Trek Bicycle products.
• 2-3 Professional References will be requested.

Trek Benefits:

• Flexible and fun company culture
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all products.

We are an Equal Employment Opportunity (“EEO”) Employer.