Veracity Consulting Inc
Tier II Helpdesk Support Technician
Veracity Consulting Inc - Seattle, Washington, us, 98127
Work at Veracity Consulting Inc
Overview
- View job
Overview
Job Description
Veracity is a business and technology consultancy that specializes in optimizing companies' business performance and navigating change. Our experienced team of strategic thinkers, solution experts, and problem solvers work flexibly and collaboratively with our clients to understand their business objectives to drive results. We are also guided by our core values and purpose, which includes being transparent, curious, and humble while ensuring our clients, employees, and communities all thrive.
Currently, we are searching for a
Tier II Helpdesk Support Technician
for
ONSITE
work based in Seattle, WA. Full weekly work schedule is Monday to Friday, 7:30am to 4:30pm PST.
Job Responsibilities:
The Helpdesk Support Technicians will be responsible for supporting all approved hardware and software assigned to EPA staff. This person will be responsible for supporting all community equipment (e.g., network printers, HP, DELL PC's, scanners, etc.), as well as computer imaging, configuration, troubleshooting and installation. Ad-hoc support also includes
end-user training for all standard hardware and software:
Utilize ServiceNow ticketing system for managing service requests Escalate and coordinate/manage all internal and external stakeholder efforts as it relates to an incident ticket. Configure, install, troubleshoot, repair, update and maintain all desktops, laptops, mobile devices, and all other approved technology peripherals Escalate and manage all internal and external stakeholder incident tickets Support Microsoft O365 Government Cloud services for e-mail, calendaring, and web-based applications Provide imaging and configuring new computers, BIOS Setups, deploying web-based applications and other EPA IT equipment. Hardware/Software troubleshooting - desktop, laptops, monitors, and peripheral, ad hoc training, configuration of software connectivity to the EPA Domain. Support and setup standard conference room equipment including a projector or display, AV control touch panel, video teleconferencing unit, VOIP phone and conference phones, workstation setup (physical or thin client devices utilizing Citrix virtual desktop) and available network. Support individual users with software updates, group policy, and occasional Visual Basic scripting Collaborate with EPA engineering teams to provide technical assistance and support resolving hardware / software related issues Perform scheduled AMC and UMR installations, as well as other AMC-related tasks. Support Citrix ICA / Receiver client software used on some desktops, and for remote access Serve as the first point of contact in monitoring, troubleshooting, and configuring VOIP and Voicemail system Assist in developing and documenting process improvements and creating and updating KA's and SOP's. Minimum Job Qualifications:
2-8+ years Helpdesk / Technical Support experience Experience escalating tickets and managing vendor responses - third party hardware repair, application failures, driver issues, O365 issues, Bitlocker, encryption errors, and software installations. Proficiency with SCCM imaging system and checklists, and standard COTS software support. Experience with Microsoft Active Directory - setting up users, workgroups and adding users to the domain. Experience with MS Intune ideal Some knowledge of WAN / LAN network connectivity for providing users access to agency systems throughout the nation Working knowledge of advanced ADUC, setting up Admin rights on Regional OU and Group Policy through privileged accounts (dotted). Experience with Microsoft Defender, and Endpoint Security antivirus software used for workstation / server security. Superior time management skills Capable of working productively with minimal supervision Willingness to go above & beyond with a varied taskload Regular and predictable attendance
To be considered an applicant for a position, you must: (1) complete the application in full; (2) apply for a specific, available position; and (3) meet all stated minimum qualifications. Applications that are incomplete or are submitted for "any" position will not be considered. Applicants are good for 90 days. If you are not selected within 90 days of submission, and remain interested in a position, you must submit a new application.
Veracity Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran and any other characteristics protected by law.
It is Veracity Consulting's policy that we will not discriminate against qualified individuals with disabilities with regards to any aspect of their employment. Veracity Consulting is committed to complying with the American with Disabilities Act of 1990 and its related Section 504 of the Rehabilitation Act of 1973. Veracity Consulting recognizes that some individuals with disabilities may require accommodations at work.
In addition to federal law requirements, Veracity Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
No 3rd parties, please.
Currently, we are searching for a
Tier II Helpdesk Support Technician
for
ONSITE
work based in Seattle, WA. Full weekly work schedule is Monday to Friday, 7:30am to 4:30pm PST.
Job Responsibilities:
The Helpdesk Support Technicians will be responsible for supporting all approved hardware and software assigned to EPA staff. This person will be responsible for supporting all community equipment (e.g., network printers, HP, DELL PC's, scanners, etc.), as well as computer imaging, configuration, troubleshooting and installation. Ad-hoc support also includes
end-user training for all standard hardware and software:
Utilize ServiceNow ticketing system for managing service requests Escalate and coordinate/manage all internal and external stakeholder efforts as it relates to an incident ticket. Configure, install, troubleshoot, repair, update and maintain all desktops, laptops, mobile devices, and all other approved technology peripherals Escalate and manage all internal and external stakeholder incident tickets Support Microsoft O365 Government Cloud services for e-mail, calendaring, and web-based applications Provide imaging and configuring new computers, BIOS Setups, deploying web-based applications and other EPA IT equipment. Hardware/Software troubleshooting - desktop, laptops, monitors, and peripheral, ad hoc training, configuration of software connectivity to the EPA Domain. Support and setup standard conference room equipment including a projector or display, AV control touch panel, video teleconferencing unit, VOIP phone and conference phones, workstation setup (physical or thin client devices utilizing Citrix virtual desktop) and available network. Support individual users with software updates, group policy, and occasional Visual Basic scripting Collaborate with EPA engineering teams to provide technical assistance and support resolving hardware / software related issues Perform scheduled AMC and UMR installations, as well as other AMC-related tasks. Support Citrix ICA / Receiver client software used on some desktops, and for remote access Serve as the first point of contact in monitoring, troubleshooting, and configuring VOIP and Voicemail system Assist in developing and documenting process improvements and creating and updating KA's and SOP's. Minimum Job Qualifications:
2-8+ years Helpdesk / Technical Support experience Experience escalating tickets and managing vendor responses - third party hardware repair, application failures, driver issues, O365 issues, Bitlocker, encryption errors, and software installations. Proficiency with SCCM imaging system and checklists, and standard COTS software support. Experience with Microsoft Active Directory - setting up users, workgroups and adding users to the domain. Experience with MS Intune ideal Some knowledge of WAN / LAN network connectivity for providing users access to agency systems throughout the nation Working knowledge of advanced ADUC, setting up Admin rights on Regional OU and Group Policy through privileged accounts (dotted). Experience with Microsoft Defender, and Endpoint Security antivirus software used for workstation / server security. Superior time management skills Capable of working productively with minimal supervision Willingness to go above & beyond with a varied taskload Regular and predictable attendance
To be considered an applicant for a position, you must: (1) complete the application in full; (2) apply for a specific, available position; and (3) meet all stated minimum qualifications. Applications that are incomplete or are submitted for "any" position will not be considered. Applicants are good for 90 days. If you are not selected within 90 days of submission, and remain interested in a position, you must submit a new application.
Veracity Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran and any other characteristics protected by law.
It is Veracity Consulting's policy that we will not discriminate against qualified individuals with disabilities with regards to any aspect of their employment. Veracity Consulting is committed to complying with the American with Disabilities Act of 1990 and its related Section 504 of the Rehabilitation Act of 1973. Veracity Consulting recognizes that some individuals with disabilities may require accommodations at work.
In addition to federal law requirements, Veracity Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
No 3rd parties, please.