Zeitview
Technical Lead (Telecom)
Zeitview - Boston
Work at Zeitview
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Overview
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Technical Lead (Telecom)
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Zeitview 2 weeks ago Be among the first 25 applicants About Us :
Zeitview is the leading intelligent aerial imaging company for high-value infrastructure, providing businesses with actionable, real-time insights to recover revenue, reduce risk and improve build quality. We serve customers in the solar, wind, insurance, construction, real estate, and critical infrastructure industries. Trusted by the largest enterprises in the world, Zeitview is active in over 70 countries. Our mission is to accelerate the global transition to renewable energy and sustainable infrastructure through advanced inspection solutions. About the Role :
The Technical Lead (Telecom) is responsible for supporting daily operations, driving process improvements, and ensuring high-quality data delivery. This role assists the Analysis Operations Manager in streamlining workflows, addressing customer inquiries, and supporting analysts in adapting to evolving project requirements. The role also involves guiding team members, assigning tasks, and monitoring analysts' performance. Responsibilities
Operational Support & Process Improvements
Assist with daily operations and enhance workflow efficiency. Support the Analysis Operations Manager in optimizing team performance. Help analysts navigate shifting requirements and priorities. Keep the team lead informed of process and scope changes and assist in monitoring adaptation.
Customer & Scope Management
Assist in customer communications regarding scope changes and project updates. Ensure seamless coordination between internal teams and clients.
Quality Control & Rejection Monitoring
Track and resolve QC issues with appropriate support. Sort and monitor QC rejections to ensure timely follow-ups and ownership. Analyze QC rejections by gathering data from multiple sources to determine: Next steps for resolution. Responsible party for corrective actions. Urgency and resolution timelines. Communicate clearly with the Flight Operations team on recaptures. Document resolutions, questions, and concerns with relevant parties. Address recurring QC trends proactively to prevent future issues.
Overall Quality Assurance
Monitor and maintain high-quality data standards across the team. Provide feedback and support corrective actions to enhance quality control.
Qualifications
Experience: 2-3 years in the telecom field. Leadership: 1-3 years of logistical experience and team guidance or leadership, including task assignment and performance management. Strong independent work skills, including prioritization and problem-solving. Ability to work remotely and coordinate effectively within a fully remote workforce. Excellent English written and verbal communication skills. Interest in technology and drone operations (UAV experience is a plus). What’s Included
Feel great about your work as you join a leading mission-driven intelligent aerial imaging company. Your choice of multiple medical insurance plans, including one that covers 100% of the premium for yourself and your dependents. 100% paid dental and vision insurance. Unlimited PTO: We prioritize work-life balance and mental health. Work-from-home environment: flexibility for employees should be the norm for companies. Autonomy and upward mobility. Diverse, equitable, and inclusive culture: a place where your voice matters. Zeitview is proud to be an equal opportunity employer. At Zeitview, we believe in cultivating an environment where our team members can bring their authentic, whole selves to work. We are committed to building and delivering a diverse, inclusive, and equitable workforce that includes age, color, sex, disability, national origin, race, religion or veteran status. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Software Development
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Technical Lead (Telecom)
role at
Zeitview 2 weeks ago Be among the first 25 applicants About Us :
Zeitview is the leading intelligent aerial imaging company for high-value infrastructure, providing businesses with actionable, real-time insights to recover revenue, reduce risk and improve build quality. We serve customers in the solar, wind, insurance, construction, real estate, and critical infrastructure industries. Trusted by the largest enterprises in the world, Zeitview is active in over 70 countries. Our mission is to accelerate the global transition to renewable energy and sustainable infrastructure through advanced inspection solutions. About the Role :
The Technical Lead (Telecom) is responsible for supporting daily operations, driving process improvements, and ensuring high-quality data delivery. This role assists the Analysis Operations Manager in streamlining workflows, addressing customer inquiries, and supporting analysts in adapting to evolving project requirements. The role also involves guiding team members, assigning tasks, and monitoring analysts' performance. Responsibilities
Operational Support & Process Improvements
Assist with daily operations and enhance workflow efficiency. Support the Analysis Operations Manager in optimizing team performance. Help analysts navigate shifting requirements and priorities. Keep the team lead informed of process and scope changes and assist in monitoring adaptation.
Customer & Scope Management
Assist in customer communications regarding scope changes and project updates. Ensure seamless coordination between internal teams and clients.
Quality Control & Rejection Monitoring
Track and resolve QC issues with appropriate support. Sort and monitor QC rejections to ensure timely follow-ups and ownership. Analyze QC rejections by gathering data from multiple sources to determine: Next steps for resolution. Responsible party for corrective actions. Urgency and resolution timelines. Communicate clearly with the Flight Operations team on recaptures. Document resolutions, questions, and concerns with relevant parties. Address recurring QC trends proactively to prevent future issues.
Overall Quality Assurance
Monitor and maintain high-quality data standards across the team. Provide feedback and support corrective actions to enhance quality control.
Qualifications
Experience: 2-3 years in the telecom field. Leadership: 1-3 years of logistical experience and team guidance or leadership, including task assignment and performance management. Strong independent work skills, including prioritization and problem-solving. Ability to work remotely and coordinate effectively within a fully remote workforce. Excellent English written and verbal communication skills. Interest in technology and drone operations (UAV experience is a plus). What’s Included
Feel great about your work as you join a leading mission-driven intelligent aerial imaging company. Your choice of multiple medical insurance plans, including one that covers 100% of the premium for yourself and your dependents. 100% paid dental and vision insurance. Unlimited PTO: We prioritize work-life balance and mental health. Work-from-home environment: flexibility for employees should be the norm for companies. Autonomy and upward mobility. Diverse, equitable, and inclusive culture: a place where your voice matters. Zeitview is proud to be an equal opportunity employer. At Zeitview, we believe in cultivating an environment where our team members can bring their authentic, whole selves to work. We are committed to building and delivering a diverse, inclusive, and equitable workforce that includes age, color, sex, disability, national origin, race, religion or veteran status. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Software Development
#J-18808-Ljbffr