Exploria Resorts
Front Desk Agent
Exploria Resorts - Lehman, PA, US, 18301
Work at Exploria Resorts
Overview
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Overview
Don't miss this incredible opportunity to join our Exploria Resorts team and create lasting memories for our guests. If you are passionate, customer service-oriented, and dedicated, we invite you to apply today. Your journey to a fulfilling career in hospitality starts here!
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short - Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, room rate discounts, growth opportunities, and more!
Front Desk Agent
Full-Time
$15.00/Hour
3 pm-11 pm, Weekends and Holidays are required.
Location: Pocono Mountain Villas by Exploria Resorts
Job Summary:
The Front Desk Agent is responsible for ensuring every guest has an enjoyable experience at the resort. A few of the main duties of a front desk agent are greeting guests at the front desk, answering questions, recommending activities and restaurants to guests, and answering any phone calls.
Responsibilities and Duties:
Qualifications
Qualifications and Skills:
Physical Demands:
Required Competencies:
Sign up to join our mailing list and hear about future opportunities:
Exploria Resorts Recruitment Form
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short - Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, room rate discounts, growth opportunities, and more!
Front Desk Agent
Full-Time
$15.00/Hour
3 pm-11 pm, Weekends and Holidays are required.
Location: Pocono Mountain Villas by Exploria Resorts
Job Summary:
The Front Desk Agent is responsible for ensuring every guest has an enjoyable experience at the resort. A few of the main duties of a front desk agent are greeting guests at the front desk, answering questions, recommending activities and restaurants to guests, and answering any phone calls.
Responsibilities and Duties:
- Responds professionally and courteously to arriving, departing, in-house guests, and potential guests
- Checks guests in/out
- Provides outstanding customer service to all guests
- Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns
- All other duties assigned by management
Qualifications
Qualifications and Skills:
- Must have strong hospitality skills and communication skills to interact with guests in a professional manner
- Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing
- Adhere to all cashiering procedures: the verification of all cash, credit card, and transactions during a given shift
- Good computer skills and detail-oriented
- Bi-lingual is a plus
Physical Demands:
- Ability to stand for long periods
- Constant computer and phone usage
Required Competencies:
- Good communication skills with other staff and colleagues
- Perform various projects requested by supervisors/managers
- Ability to follow instructions
- Detail oriented
- Phone etiquette
- Be able to work independently
Sign up to join our mailing list and hear about future opportunities:
Exploria Resorts Recruitment Form