The Salvation Army Central Territory
Information Technology (IT) Technician
The Salvation Army Central Territory, South Bend, Indiana, us, 46626
Job Description
The IT Technician is responsible for the operation and local administration of information technology resources to include hardware, software, network administration, wireless devices, building access and security, and any other IT related duties that support the overall RJKCCC mission objectives.
DOING THE MOST GOOD
Do you want to use your skills and talents to make a lasting difference in the world? The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need.
We are mission-driven, diverse, collaborative, and focused on positive results for people... Join us in making a difference.
The Salvation Army Mission Statement:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
The Salvation Army Ray and Joan Kroc Corps Community Center - mykroc.org
Responsibilities:
Requisitions, orders, installs, maintains, builds, repairs (or requisitions repair) of computer hardware, system infrastructure, office equipment, software applications, building security panels and door access systemsAdministers and monitors systems and equipment access for staff and patrons, ensuring user access and functionality for current staff and troubleshooting internet and connectivity issuesEnsures network and data security by regularly monitoring systems to minimize outside threats; recommending system upgrades as necessaryAssists leadership with hardware, software and other technology contracts and purchases; making recommendations based on budgets and RJKCCC mission objectivesRecommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirementsProvides staff training for software programs, troubleshooting IT and/or AV equipment issuesProvides timely communication, feedback and follow-up to staff, leadership, and patrons regarding IT inquires and support assistanceDevelops and maintains training manuals related to IT components of the organizationDevelops methods to assure local IT support is available to users during operations RJKCC operating hours; schedules and communicates on-call support, procedures and communicationsPerforms other duties as assignedQualifications:
Associate degree in information technology; Minimum of 3 years of successful support experience in the information technology field, preferably in complex organizations with multiple user and technology levels or an equivalent combination of education and experienceMinimum of 3 years of successful support experience in the information technology field, preferably in complex organizations with multiple user and technology levels2 or more years experience in supervision (preferred)Additional Information
The Salvation Army offers the following benefits:
Paid College Tuition
Kroc Center employees are eligible to take online courses through Indiana Wesleyan University toward a variety of degree programs, at no cost to you.Health Care Benefits which include
MedicalDentalVisionHearingFlexible spending accountsAFLACVoluntary life insurance benefitsPension contributions (currently 5.25% of your earnings) begin the first quarter after 1 year of employment.Vesting begins after five years of re-employment; full vesting occurs after ten years of employmentThe Salvation Army also offers a 403(b) voluntary retirement savings plan in which you may participate immediately, with approved vendors. There is currently no organizational match for 403(b) contributions.Paid Time Off
Sick days begin accruing the first of the month after one full calendar month after employment begins, and you may begin to use sick days after (90) days of employment.Up to (4) earned sick days per year may be used as discretionary days.Vacation begins accruing the first of the month after one full calendar month after employment begins, and you may begin to use vacation days after (90) days of employment.The accrual rate is based upon years of service and approved hours worked.You will receive (1) personal day this year, and (2) personal days per calendar year thereafter.Paid holidays are effective immediately.
The IT Technician is responsible for the operation and local administration of information technology resources to include hardware, software, network administration, wireless devices, building access and security, and any other IT related duties that support the overall RJKCCC mission objectives.
DOING THE MOST GOOD
Do you want to use your skills and talents to make a lasting difference in the world? The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need.
We are mission-driven, diverse, collaborative, and focused on positive results for people... Join us in making a difference.
The Salvation Army Mission Statement:
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
The Salvation Army Ray and Joan Kroc Corps Community Center - mykroc.org
Responsibilities:
Requisitions, orders, installs, maintains, builds, repairs (or requisitions repair) of computer hardware, system infrastructure, office equipment, software applications, building security panels and door access systemsAdministers and monitors systems and equipment access for staff and patrons, ensuring user access and functionality for current staff and troubleshooting internet and connectivity issuesEnsures network and data security by regularly monitoring systems to minimize outside threats; recommending system upgrades as necessaryAssists leadership with hardware, software and other technology contracts and purchases; making recommendations based on budgets and RJKCCC mission objectivesRecommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirementsProvides staff training for software programs, troubleshooting IT and/or AV equipment issuesProvides timely communication, feedback and follow-up to staff, leadership, and patrons regarding IT inquires and support assistanceDevelops and maintains training manuals related to IT components of the organizationDevelops methods to assure local IT support is available to users during operations RJKCC operating hours; schedules and communicates on-call support, procedures and communicationsPerforms other duties as assignedQualifications:
Associate degree in information technology; Minimum of 3 years of successful support experience in the information technology field, preferably in complex organizations with multiple user and technology levels or an equivalent combination of education and experienceMinimum of 3 years of successful support experience in the information technology field, preferably in complex organizations with multiple user and technology levels2 or more years experience in supervision (preferred)Additional Information
The Salvation Army offers the following benefits:
Paid College Tuition
Kroc Center employees are eligible to take online courses through Indiana Wesleyan University toward a variety of degree programs, at no cost to you.Health Care Benefits which include
MedicalDentalVisionHearingFlexible spending accountsAFLACVoluntary life insurance benefitsPension contributions (currently 5.25% of your earnings) begin the first quarter after 1 year of employment.Vesting begins after five years of re-employment; full vesting occurs after ten years of employmentThe Salvation Army also offers a 403(b) voluntary retirement savings plan in which you may participate immediately, with approved vendors. There is currently no organizational match for 403(b) contributions.Paid Time Off
Sick days begin accruing the first of the month after one full calendar month after employment begins, and you may begin to use sick days after (90) days of employment.Up to (4) earned sick days per year may be used as discretionary days.Vacation begins accruing the first of the month after one full calendar month after employment begins, and you may begin to use vacation days after (90) days of employment.The accrual rate is based upon years of service and approved hours worked.You will receive (1) personal day this year, and (2) personal days per calendar year thereafter.Paid holidays are effective immediately.