Account Manager

DescriptionJob Summary:Jon-Don’s strong reputation for quality customer service has been the foundation of our success since 1978. As an Account Manager, it is you who will be responsible for continuing to impress our customers. As the customer's primary point of contact, you will have the opportunity to take ownership of customer and service issues and collectively work with our team to make our customers do business with Jon-Don for years to come.POSITION DESCRIPTION:About Jon-Don:Jon-Don partners with contractors, facilities managers, and business owners to provide them with a variety of products they need to tackle their toughest jobs—whether it’s removing that one impossible carpet stain or resurfacing a massive warehouse floor. Since 1978, we’ve been providing not just the products and equipment they need, but the real-world knowledge, rolled-up sleeves approach, and rock-solid reliability they can’t find with other suppliers. Today, with 16 branches strategically located throughout the United States, we’re serving industries ranging from carpet cleaning to janitorial, restoration and concrete polishing/ surface prep.“Jon-Don: Let’s Tackle Your Toughest Jobs”RESPONSIBILITIES:Meet and exceed sales quotasRecommend new product offeringsProvide product and technical adviceLearn new products and industry trendsAssist with product, parts, order placement and/or initiate repair processEnsure customer satisfaction and productive phone timeAddress concerns or questions a customer may have in the showroomDevelop professional customer relationships (in person and over the phone)Strong computer, communication (written and oral), and organizational skillsEnergetic and career-mindedGreet customers and assist them with inquiries regarding product or repairEnsure that customers receive prompt, courteous, and effective servicePrioritize required service and be prepared to provide options upon requestBuild strong relationships with the customersRequirementsEducation and Experience:High School or equivalentPrevious experience preferred, but not requiredREQUIRED SKILLS / ATTITUDES:Self-motivatedHigh sense of urgencyTakes initiativeAble to work as a teamAble to communicate with peers and leadershipProblem-solving/troubleshooting abilityAbility to perform multiple tasks and switch between prioritiesDependable, responsible, and willing to accept accountabilityComfortable working with tablets and PCsBenefits/Health PlansMedical, Dental, and Vision insurance coverageFree life insurance for all full-time employeesFlexible spending accounts401k ProgramPaid Holiday and Flex Floater DaysPTO: 3 weeks within the first yearSick and Safe time off: As State Law RequiresEmployee Referral ProgramEmployee DiscountsWellness PerksWork environment and physical demands:Physical activity includes:Standing for long periods of timeRegular walkingReachingStoopingBendingKneelingCrouchingClimbing stairs and laddersWorking on elevated platformsUse of hands for lifting and pullingRegularly lifts or moves up to 25 lbsFrequently lifts or moves up to 50 lbsJon-Don, Inc. is an Equal Opportunity Employer, providing equal employment opportunities to all individuals. We recruit, hire, and promote into all job levels the most qualified applicants without regard to race, creed, color, national origin, religion, sex including pregnancy, sexual orientation or gender identity, age, disability or handicap, genetic information including family medical history, citizenship status, alienage or national origin, veteran status, ancestry, marital or family status, military or veteran service, domestic or sexual violence victim status, political affiliation or activities, arrest/conviction record, obesity, HIV/AIDS diagnosis, sexual and reproductive health decisions, or any other protected characteristic under applicable federal, state, and local laws. Jon-Don, Inc. is committed to providing equal employment opportunities that extend to all aspects of employment, including job assignment, compensation, discipline, and access to benefits and training.

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