Service Advisor

Service AdvisorCompetitive Pay – Great BenefitsMonday-Friday – No nights or weekendsExperience is a Plus, but not required!Driven? So are we! We want to invest in your future!Apply today!Successful Service Advisors are ambitious problem-solvers who thrive in a fast-paced environment. We are looking for Service Advisors that NEVER SETTLE and are always looking to raise the bar! If you are this person, we want to hear from you!Jon-Don puts your Service Advisor career on the fast track to success! We are hiring for Service Advisors now for our busy Service Repair Department. We treat each service customer’s needs with concern and have a loyal customer base. Our ideal candidate will have great Customer Service and Sales skills.About Jon-Don:Jon-Don partners with contractors, facilities managers, and business owners to provide them with a variety of products they need to tackle their toughest jobs—whether it’s removing that one impossible carpet stain or resurfacing a massive warehouse floor. Since 1978, we’ve been providing not just the products and equipment they need, but the real-world knowledge, rolled-up sleeves approach, and rock-solid reliability they can’t find with other suppliers. Today, with 16 branches strategically located throughout the United States, we’re serving industries ranging from carpet cleaning to janitorial, restoration, and concrete polishing/surface prep.“Jon-Don: Let’s Tackle Your Toughest Jobs”RESPONSIBILITIES:Greet customers and assist them with any inquiriesEnsure that customers receive prompt, courteous, and effective servicePrioritize required service and be prepared to provide options upon requestVerify warranty and service contract coverage by examining records and papers, and explaining clearly to the customerDevelop estimates by costing materials, supplies, and laborPrepare repair orders by describing symptoms, problems, and causes discoveredObtain approval signatures and enter repair orders into the service database systemMaintain customer rapport by explaining estimates and expected return of equipment, obtaining and providing contact telephone numbersKeep customers informed on completion times, service expenses, and possible changesBuild strong relationships with customersSet and manage the expectations of the service for both the customers and techniciansRequirementsEducation and Experience:High School DiplomaValid driver’s licenseREQUIRED SKILLS / ATTITUDES:Experience a plus, but not requiredComputer literacyExcellent verbal, written, and problem-solving skillsCustomer service focus is a priorityOrganizational, multi-tasking, and follow-up skills a mustBenefits/Health PlansMedical, Dental, and Vision insurance coverageFree life insurance for all full-time employeesFlexible spending accounts401k ProgramPaid Holiday and Flex Floater DaysPTO: 3 weeks within the first year: As State Law RequiresSick and Safe time off: As State Law RequiresEmployee Referral ProgramEmployee DiscountsWellness PerksWork environment and physical demands:Long periods of standing and assisting customersExtended periods of screen timeAbility to handle the following physical demands: Lifting up to 50 poundsJon-Don, Inc. is an Equal Opportunity Employer, providing equal employment opportunities to all individuals. We recruit, hire, and promote into all job levels the most qualified applicants without regard to race, creed, color, national origin, religion, sex including pregnancy, sexual orientation or gender identity, age, disability or handicap, genetic information including family medical history, citizenship status, alienage or national origin, veteran status, ancestry, marital or family status, military or veteran service, domestic or sexual violence victim status, political affiliation or activities, arrest/conviction record, obesity, HIV/AIDS diagnosis, sexual and reproductive health decisions, or any other protected characteristic under applicable federal, state, and local laws. Jon-Don, Inc. is committed to providing equal employment opportunities that extend to all aspects of employment, including job assignment, compensation, discipline, and access to benefits and training.

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