Talentify.io
Customer Support Specialist II - Remote
Talentify.io, Little Ferry, New Jersey, us, 07643
Employer Industry:
Customer Support Services
Why Consider This Job Opportunity:Competitive compensation based on experienceFull-time employment with opportunities for growth and career advancementAttractive benefits package including medical, dental, and vision optionsAccess to free posture-based fitness workouts from homePaid Sabbatical LeaveTraining opportunities provided by the employer and outside entitiesWhat To Expect (Job Responsibilities):Provide exceptional customer service via email, chat, and/or phoneAnalyze recurring customer issues and document accordinglyRefer to premade scripts for a variety of customer service topicsCommunicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutionsHandle a high volume of customer interactionsWhat Is Required (Qualifications):Passion for creating exceptional customer experiencesAbility to thrive in a dynamic and evolving environmentMetrics-driven with strong conflict resolution skillsUnderstanding of active listening techniquesComfortable using a computerHow To Stand Out (Preferred Qualifications):0-2 years of experience in customer support or related field
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Customer Support Services
Why Consider This Job Opportunity:Competitive compensation based on experienceFull-time employment with opportunities for growth and career advancementAttractive benefits package including medical, dental, and vision optionsAccess to free posture-based fitness workouts from homePaid Sabbatical LeaveTraining opportunities provided by the employer and outside entitiesWhat To Expect (Job Responsibilities):Provide exceptional customer service via email, chat, and/or phoneAnalyze recurring customer issues and document accordinglyRefer to premade scripts for a variety of customer service topicsCommunicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutionsHandle a high volume of customer interactionsWhat Is Required (Qualifications):Passion for creating exceptional customer experiencesAbility to thrive in a dynamic and evolving environmentMetrics-driven with strong conflict resolution skillsUnderstanding of active listening techniquesComfortable using a computerHow To Stand Out (Preferred Qualifications):0-2 years of experience in customer support or related field
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